New Employee Orientation Slides

1. Welcome
New Hire Meet and Greet
Agenda
LRI Orientation
New Employee Introductions
Q&A session
Mary Ann Verbic, Executive Director - Exploratory Biomedical Sciences
Charlotte Bhasin, Executive Director Health & Patient Focused Research
Lisa Suydam, HR Business Partner
Stephen Webster, HR Generalist

2. Lerner Research Leadership
Serpil Erzurum, MD
Chair, Lerner Research Institute
Office Location: NB21
216 444-5849
erzurus@ccf.org
Thomas Hamilton, PhD
Vice Chair, Lerner Research Institute
Office Location: NB21
216 444-6246
hamiltt@ccf.org

3. Lerner Research Leadership
Mary Ann Verbic, MT (SCCP) SI 216-445-6647
Executive Director,
Exploratory Biomedical Sciences Office Location: NB2-59
verbicm@ccf.org
Charlotte Bhasin, MOT, OTR-L 216- 444-5113
Executive Director,
Health and Patient-Focused Research Office Location: M51
bhasinc@ccf.org
James D. Ellis, JD, MBA 216- 444-9234
Executive Director, Strategic
Alliances and Technology Development Office Location: ND4-07
ellisj@ccf.org

4. HR Contacts
Lisa Suydam 216-444-2904
HR Business Partner Office Location: JJ3-107
suydamlccf.org
Stephen Webster 216-445-3492
HR Generalist Office Location: ND4-07
webstes2@ccf.org
Jillian Ortman 216-630-3482
Recruiter Office Location: CCAC3-3
ortmaj@ccf.org

5. Mission
To provide better care of the
sick, investigation into their
problems, and further education
of those who serve.
Quality Teamwork Innovation Service

6. LRI Mission and Core Values
• Promote human health through laboratory and clinical
investigation of the causes of disease and discover novel
approaches to the diagnosis, treatment and prevention of
disease
• Train the next generation of biomedical researchers
• Foster a culture that yields productive, multidisciplinary
collaborations
Discovery
Research
Translational
Research
Clinical
Research

7. $248M $255M $248M $255M $251M
$M
Total Research Expenditures

8. LRI’s Human Component 1,400 People
575 Technicians / Support Staff
185 Fellows
160 Principal Investigators
140 Graduate Students
115 Volunteers
100 Research Students
85 Project Scientists
75 Research Associates

9. LRI Diversity Council
• Show Your Colors Competition
• L- ART - I Event
• Many Diversity Speakers and Events

10. Disease-Based Research
(Lab Principal Investigators by Percent)
“Focusing on the Patients of Tomorrow”

11. LRI Departments
• Biomedical Engineering
• Cancer Biology
• Cellular & Molecular Medicine
• Genomic Medicine Institute
• Immunology
• Molecular Cardiology
• Neurosciences
• Ophthalmic Research *
• Pathobiology
• Quantitative Health Sciences
• Stem Cell Biology and Regenerative Medicine
• Translational Hematology and Oncology Research **
Notes:
* Primary reporting through the Cole Eye Institute.
** Primary reporting through the Taussig Cancer Institute.

12. Genomic Medicine
Institute
• Integrates academic research, clinical
research and clinical practice
• True bench-to-bedside model: transfers
new discoveries into evidence-based
genetic healthcare
• Center for Personalized Genetic
Healthcare, the clinical arm of GMI,
provides genetic-based healthcare to
patients and their families
• Brings genetic and genomic expertise
to all clinical care subspecialties of the
Cleveland Clinic
Charis Eng, MD, PhD
GMI Dept Chair

13. Quantitative Health Sciences
QHS has expertise in all aspects of clinical research. From study design to statistical analysis to
preparing funding applications, the help researchers reach sound scientific results in a timely manner.
Each year, they co-author hundreds of publications and receive millions of dollars in external funding.
Expertise includes: • Clinical Trial Design
• Biostatistics
• Epidemiology
• Statistical Genetics
• Outcomes Research
• Quality-of-life Assessment
• Database Development
Michael Kattan, PhD
QHS Department Chair
Narcis Pasca
QHS Department Administrator

14. LRI Central Offices
• Communications
• Fund Development
• Compliance Education
• Research Education

15. LRI Communications Office
Shannon Barnes
Communications Manager
(216) 444-1798
barness3@ccf.org
Office Location ND4-11 Shannon Barnes
• LRI Scientific Report
• LRI Annual Report
• LRI on Facebook
• LRI on Twitter
Make sure to attend the annual “State of the LRI” Presentation
• eNewsletter
• Notations
• LRI Magazine

16. LRI Fund Development Office
Heather Huston Barkley
Executive Director of Fund Development
(216) 445-1038
hustonh@ccf.org
Office Location NB2-55 Heather Huston Barkley
LRI is the home to all basic and translational research to the
entire health system. The Philanthropy team works
collaboratively with all the researchers within LRI to find funding
opportunities from individual donors, foundations and through
corporate gifts.

17. LRI Compliance Education Office
Abby Bifano, PhD
Research Regulatory & QA Manager
(216) 444-4423 Pager: 83710
bifanoa@ccf.org
Office Location ND4-07
Abby Bifano, PhD
• LRI Compliance Committee
• Lab-a-Palooza
• LRI Safety Committee
To report compliance or lab safety concerns directly to the LRI Compliance Education Office
or
Report anonymously at http://intranet.ccf.org/compliance/Report_A_Concern.htm
• COMET Compliance
• Compliance Training – including “Compliance Matters”
sessions

18. Lerner Research Education and
Training Center
Chris Moravec, PhD
Director, RETC
(216) 445-9949
moravec@ccf.org
Office Location ND4-06 Christine Moravec, PhD
• Oversight of Research Trainees -
Post-Doctoral Fellows, Graduate
Students, Undergraduate Students
• Appointment Process
• Orientation
• Career Development Series
• Administration of the Molecular Medicine
PhD Program
• Exit/Evaluation Process
• Conversational English Program (CEP)

19. Research Core Services
Biological Resources Unit – Rick Morton, PhD
• Large Animal Housing / CCU
• Rodent non-Barrier / Barrier
LRI Computing Services – Eldon Walker, PhD
• PC / Macs
Medical Device Solutions – Karl West
• Computational Biomodeling / Electronics / Polymer /
Mechanical Prototype / Robotics / Engineering
Design
Research Core Services – Ofer Reizes, PhD
• Cell & Media Services / Imaging & Microscopy / Flow
Cytometry / Glassware / Hybridoma / Metabolomics /
Molecular Screening / Rodent Behavior / CRU
Elutriation / Genomics / Histology / Lab Diagnostics /
Molecular Biotechnology / Proteomics

20. Clinical Research Unit (M51)
• Supports inpatient and outpatient research studies involving human subjects.
• Located on the 5th floor of the M building at Desk M51 on the main campus.
• 6,825 square-foot unit includes examination and procedure rooms, a processing
laboratory, specialized research equipment, a conference room, and more.
• Our trained nursing and laboratory staff provide a safe, controlled environment for
investigators to conduct state-of-the-art patient-oriented research studies.
Clinical & Translational
Science Award (CTSA)
Cleveland Clinic PI:
W. H. Wilson Tang, MD

21. Center for Clinic Research
• Overseas research operations for select
institutes which includes budgeting,
personnel and regulatory management
• Oversees the conduct of IND/IDE studies
and conducts risk assessments
• Improves the financial solvency of
research studies; budgeting and protocol
selection at the Institute level
• Develops research training programs for
investigators and research personnel
A. Michael Lincoff, MD
CCR Director & LRI Vice Chair
Joan Booth, RN
Director of Operations &
Research Compliance

22. Lerner Research Institute
Physical Facilities
Total laboratory space: 520,000 sq.ft.
Vivarium space: 50,000 sq.ft.
Dedicated clinical research space: ~120,000 sq. ft.

23. Main Campus Map
Walker Center
Crile
Miller Pavilion
Glickman
JJ
Building
Taussig
Taussig
Cancer
Institute
New Home of
Pediatrics
Research Locations – Main Campus

24. LRI
NA, NB, NC, ND, NE & NN
Buildings
NE
ND
NB
NB
ND
NE
NC
NN
NC
NN
Key Locations:
• Lerner Cafeteria NB1 w/ATM
• Library NA3
Conference Rooms
NA1, NA 5, NB1, NE1-205,
& NC1-202
NA
L
Automated External Defibrillators
AEDs – NB1 and NE1

25. LRI Engagement
As Measured by the Press Ganey Survey
2016
88th
Percentile
2015
67th
Percentile
2015
59th
Percentile
2016
68th
Percentile

26. Things to Note:
Neutral Response counts as a
3, if neutral use “N/A”
Give us a chance to fix any
issue, don’t wait for the survey
to express concerns.

27. LRI Administrative
Developmental Program
• Annual program for future admin leaders
• Participants nominated by their department leader
• Attend a series of structured programs to
enhance leadership skills
• Project work to benefit some aspect of the LRI
Impact
• 34 participants
• 37% promotion rate
• Improved Supply
Ordering Process
(Lawson/SciQuest)
• Improved OnBoarding
Process
(Staff/employees/
research trainees)
• Improved Storeroom
Operations

28. LRI Experience Council
Is a centralized group of committee representatives who provide strategic
oversight and coordination of employee experience efforts and resources
for career development, communications, community outreach, employee
recognition, employee relations, and networking events at the Institute
level.
Committee Members
Geoff Vince, PhD – Chair, BioMedical Engineering – Committee Chairman
Jim Ellis – Institute Administrator
Marcia Jarrett, PhD – Research Trainees
Miriam Dybiec – Human Resources
Jeanne Ineman – Wellness
Lori Mavrakis – Employee Recognition
Shannon Barnes – Communications
Michael Berk – Diversity Council
Mary Ann Verbic – LRI Employee Development
Rosemary Dietrich – Technicians/Technologists
Learn more at
http://intranet.lerner.ccf.org/experience/

29. LRI Experience Council Activities
•Science Cafe
•Bolton School Supply
Drive
•LRI Training &
Development Sessions
•Wellness Committee
•Make My Day Program

30. Make My Day…
Safer
Cleaner and More
Pleasant More Secure
Tastier
More Convenient

31. LRI Commitment to Respect
Treat others with the same level of respect that you expect
• Shouting, name calling, physical threats or verbal intimidation are never appropriate.
Conduct ourselves in a professional and pleasant manner
• Rude behavior is not acceptable.
• Do not exclude others from conversations by speaking languages that are unfamiliar to
them.
• Personal dislikes should not undermine professional behavior.
Create a positive working environment
• Supervisors should clearly define working hours and duties of their employees.
• Criticizing someone for failing to meet goals that were not clearly set is unfair and leads to
frustration for all parties.
• Talking behind someone’s back about perceived weaknesses instead of offering
suggestions for improvement is unacceptable, negative behavior.
• Being resistant to constructive criticism is also not productive and creates a negative
environment.
• Gossip in the workplace should be minimized. It can be very destructive and does not
promote a productive work environment.
See the complete policy at:
http://intranet.lerner.ccf.org/compliance/policies/respect.php

32. http://www.caregivercelebrations.com/

33. Caregiver Levels of Recognition
• Appreciation Award - 696
• Honors Award - 185
• Excellence Award - 34
• Caregiver Award - 38

34. Tuition Reimbursement
After one year of employment with Cleveland
Clinic, regular benefit eligible full-time and
part-time employees can participate:
Annual Maximum Tuition Reimbursement
Degree Type
Nursing
Major
Nursing
Major
Non-Nursing
Major
Non-Nursing
Major
Full-time Part-time Full-time Part-time
Graduate/Doctorate/PhD
Degree $7,500 $3,750 $4,500 $2,250
Bachelor Degree $5,000 $2,500 $3,000 $1,500
Associate Degree $2,500 $1,250 $1,500 $750

35. GOAL
Group Of Aspiring Leaders
GOAL is a collaborative group of emerging professionals committed to
building relationships, career paths and direction throughout
Cleveland Clinic.
Through these efforts, they are creating a generation of leaders who
will positively and significantly impact the future of our organization.
To learn more about GOAL visit:
http://portals.clevelandclinic.org/goal

36. Global Ambassador Program
Cleveland Clinic developed the Global Ambassador program to help Caregivers
who are in new surroundings successfully adjust to life in Cleveland. A
volunteer Ambassador can help new employees get acquainted with
northeast Ohio.
Our Global Ambassadors come from all walks of life and have much experience
to share.
To be paired up with a Global Ambassador or to volunteer to become one, send
an email to GlobalCaregiversGrp@ccf.org

37. Career Development Resources
for You
1)
2)

38. Career Development Model

39. Harvard ManageMentor
Six Lessons in Career Management

40. GLLI Course Catalog
A few classes to consider taking:
• Successful Public Speaking
October 19, 9:00 am – 3:30 pm
• Communicating and Listening
October 27, 8:00 am – 12:00 pm
• Tackling Life’s Challenges: Building Resiliency
November 2, 9:00 am – 1:00 pm
• Working Through Conflict
November 30, 8:00 am – 11:30 am
Don’t have time to take a class?
Consider taking a QuickBurst – an online 1 hour course you can take at anytime:
• Time Management (course code PRO 2177)
• Collaboration (course code PRO 2170)
• Effective Listening (course code IPC 891)
• Navigating Change (course code PRO 2178)

41. The Cleveland Clinic Intranet

42. Get the Most from your
Annual Performance Review
Your Annual Performance Review is your chance to go over your
accomplishments with your boss and discuss ways you can improve,
develop and grow your career.
Get the most out of your APR by following these steps:
• Complete your Individual Development Plan (IDP) – Be prepared to discuss it
• Document your accomplishments – Highlight the skills you have gained
• Complete your self evaluation – Assess yourself honestly
• Be open to feedback – Everyone has opportunities to improve performance

43. Miller
Pavilion
(J Building)
Rooftop Pavilion
Key Locations:
• Starbucks
• Au Bon Pain
• International Café
• Moe’s Tacos
• Subway
• Alladin’s
• Key Bank
• Joseph Beth
• Green Roots Collection
• Cleveland Clinic Wellness Store
• 4 Corners Café
• Music Events/Art

44. Glickman Tower
(Q Building)
Key Locations:
• Great Hall
• Founders Chapel
• Sheik Maktoum Prayer Room
• Key Bank

45. Crile Building
(A Building)
Key Locations:
• Au Bon Pain
• Cleveland Clinic Pharmacy
• Founders Café

46. W.O. Walker
Building
(C Building)
Employee Fitness Center
• Roof Top Running Track
• Weight and Cardio Rooms
• Gym – Basketball & Volleyball
• Swimming Pool
• Locker Rooms and Showers

47. LRI: Focusing on the Patients of Tomorrow

48. LRI: Focusing on the Patients of Tomorrow

49. Questions for the New
Members of Our Team
• If you could acknowledge someone for going above and beyond
in helping with your transition to the new position, who would it
be and why?
• What could have been improved in terms of your on-boarding?
• What engagement initiatives is your department working on and
are you actively involved in those initiatives? If not, why not?
• If you were the Institute Chair of the Lerner Research Institute
for a day what would be your top priority, as it relates to
employees?