La identificación de tareas es una primera etapa necesaria para definir los requerimientos de Software. De la Mano de entender el Contexto de Uso en el que se va a usar el Software.
2. Paso 1 para hacer un proyecto
Listar las actividades que debemos hacer
Identificar el orden en que estas deben
realizarse
Estimar el Tamaño de cada tarea.
3. Paso 1 para hacer un proyecto
Listar las actividades que debemos
hacer
Identificar el orden en que estas
deben realizarse
Estimar el Tamaño de cada tarea.
5. Task
Task/Action
• Join a
newspaper
through a form
• Order a book
• Validate a plan
with a face-to-
face urban
planner
Not Task
• Ensuring the
distribution of
newspapers
• Combine items
from one order
• Ensuring the
distribution of
newspapers
Interactive Task
is what we focus
• Examples:
• Save the
shopping cart
for latter
purchase
• Print email
massively
(Printer is in
charge)
8. Identification Criteria
Change Location
workstation
other place (headquarters / agency)
Change Resource
Person: change of users, even the same role
Hardware: Mobile, PC, Any other Device
Information: Entity or Class, manipulating a Customer
then a Product
9. Identification Criteria
Change in time
Interruption of the activity
Need to wait to continue
Need to wait for a decision
Typical to wait until you accumulate a certain
amount of work to be done
permanence of the implementation unit
frequency of execution
Task Nature
Interactive, manual, automatic, abstract (a combination
from two or more)
10. Identification Criteria
Task Table
• N° = Task ID
• Task Name = Name of the task, VERB+OBJECT
• Prev = TASK ID of the previous task
• Definition = Detailed Task Description
• Justification = Identification Criteria justifying the need
of this new task
• Nature = manual, interactive, automatic or abstract
N° Task Name Prev Definition Justification Nature
11. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
12. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
13. Task Table
No. Name Prev Definition Justification Nature
1 Preparation
Order
- Unseal the envelopes, verify
that purchase orders are signed
and contain the information
necessary to identify customers
Manual
14. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Waiting point, never
sure when they will
start.
Decision Point
Change
Resources, from
manual to interactive
15. Task Table
No. Name Prev Definition Justification Nature
1 Preparation
Order
- Unseal the envelopes, verify
that purchase orders are signed
and contain the information
necessary to identify customers
Manual
2 Registration
Order
1 The operators of registration
register on a computer the
data.
Waiting point, never sure
when they will start.
Decision Point
Change
Resources, from manual
to interactive
Interactive
16. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Change
Resources, from
interactive to automatic
17. Task Table
No. Name Prev Definition Justification Nature
1 Preparation
Order
- Unseal the envelopes, verify
that purchase orders are signed
and contain the information
necessary to identify customers
Manual
2 Registration
Order
1 The operators of registration
register on a computer the
data.
Waiting point, never sure
when they will start.
Decision Point
Change
Resources, from manual
to interactive
Interactive
3 Preparing an
application
2 This, automatically updates the
inventory of products related to
an order. Unavailable goods
that could not be delivered
gives rise to a purchase
requisition, the rest is saved
and will result in one or several
shipments.
Change
Resources, from
interactive to automatic
Automatic
18. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Waiting point, n
values
19. Task Table
No. Name Prev Definition Justification Nature
2 Registration
Order
1 The operators of registration
register on a computer the
data.
Waiting point, never sure
when they will start.
Decision Point
Change
Resources, from manual
to interactive
Interactive
3 Preparing an
application
2 This, automatically updates the
inventory of products related to
an order. Unavailable goods
that could not be delivered
gives rise to a purchase
requisition, the rest is saved
and will result in one or several
shipments.
Change
Resources, from
interactive to automatic
Automatic
4 Preparation of a
series
3 When n requisitions has been
issued, we proceed with the
preparation of a series of
packages, optimizing resources
is important so load scheduling
is important to keep busy the
storekeeper.
Waiting point Automatic
20. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Change location, from
office to warehouse
Change Resource,
nature of task change
from automatic to
manual
21. Task Table
No. Name Prev Definition Justification Nature
3 Preparing an
application
2 This, automatically updates the
inventory of products related to
an order. Unavailable goods
that could not be delivered
gives rise to a purchase
requisition, the rest is saved
and will result in one or several
shipments.
Change
Resources, from
interactive to automatic
Automatic
4 Preparation of a
series
3 When n requisitions has been
issued, we proceed with the
preparation of a series of
packages, optimizing resources
is important so load scheduling
is important to keep busy the
storekeeper.
Waiting point Automatic
5 Order treatment 4 Traverse warehouse to collect
goods
Change location, from
office to warehouse
Change Resource, nature
of task change from
automatic to manual
Manual
22. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Change Resource,
nature of task change
from manual to
automatic
23. Task Table
No. Name Prev Definition Justification Nature
4 Preparation of a
series
3 When n requisitions has been
issued, we proceed with the
preparation of a series of
packages, optimizing resources
is important so load scheduling
is important to keep busy the
storekeeper.
Waiting point Automatic
5 Order treatment 4 Traverse warehouse to collect
goods
Change location, from
office to warehouse
Change Resource, nature
of task change from
automatic to manual
Manual
6 Package
elaboration
5 At the end of the trail by the
warehouse operators are
packing parcels through
requisition they display
terminal, it then triggers the
local printing of invoice and
shipping documents
Change Resource, nature
of task change from
manual to automatic
Automatic
24. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Change Resource,
nature of task change
from automatic to
manual
25. Task Table
No. Name Prev Definition Justification Nature
5 Order treatment 4 Traverse warehouse to collect
goods
Change location, from
office to warehouse
Change Resource, nature
of task change from
automatic to manual
Manual
6 Package
elaboration
5 At the end of the trail by the
warehouse operators are
packing parcels through
requisition they display
terminal, it then triggers the
local printing of invoice and
shipping documents
Change Resource, nature
of task change from
manual to automatic
Interactive
7 Shipping
supplies
6 The package and
accompanying documents (or
proof of non-delivery) are
shipped to the customer.
Change Resource, nature
of task change from
automatic to manual
Manual
26. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Change Time, the time
un unknown
27. Task Table
No. Name Prev Definition Justification Nature
6 Package
elaboration
5 At the end of the trail by the
warehouse operators are
packing parcels through
requisition they display
terminal, it then triggers the
local printing of invoice and
shipping documents
Change Resource, nature
of task change from
manual to automatic
Interactive
7 Shipping
supplies
6 The package and
accompanying documents (or
proof of non-delivery) are
shipped to the customer.
Change Resource, nature
of task change from
automatic to manual
Manual
8 Selection of
orders delayed
3 When adding products, delayed
orders on these products are
selected.
Change Time, the time un
unknown
Automatic
28. Scenario – Preparation Order
Once a customer purchases a good form our e-commerce site the
Preparation Order process takes place. The definition is the following:
Unseal the envelopes, verify that purchase orders are signed and contain
the information necessary to identify customers. The operators of
registration register on a computer the data. This, automatically updates
the inventory of products related to an order. Unavailable goods that could
not be delivered gives rise to a purchase requisition, the rest is saved and
will result in one or several shipments. When n requisitions has been issued,
we proceed with the preparation of a series of packages, optimizing
resources is important so load scheduling is important to keep busy the
storekeeper. Then, an employee walkaround the warehouse to collect
goods. At the end, operators are packing woods through the customer
order on a computer. Once finished, it triggers the local printing of invoice
and shipping documents. The package and accompanying documents (or
proof of non-delivery) are shipped to the customer.
When adding products, delayed orders on these products are selected, each
time that a product is out of stock a notice in sent to the client.
Change Time, the time
un unknown
29. Task Table
No. Name Prev Definition Justification Nature
7 Shipping
supplies
6 The package and
accompanying documents (or
proof of non-delivery) are
shipped to the customer.
Change Resource, nature
of task change from
automatic to manual
Manual
8 Selection of
orders delayed
3 When adding products, delayed
orders on these products are
selected.
Change Time, the time un
unknown
Automatic
9 Notice of out of
stock
3,8 Each time that a product is out
of stock a notice in sent to the
client.
Change Time, the time un
unknown
Automatic
30. ACTIVITY – IDENTIFY TASKS FROM SCENARIO
• Exemple
When a client comes to the housing agency, he submitted his application to the Registration
applications. It tells the employee the type of property it wants if he wants to rent or buy, budget
constraints and the main characteristics of goods that may be of interest.
The employee saves his request, that it combines the different customer classes corresponding to
the standard description that has been done and he saves the customer information if it is not
known to the 'agency.
Termination of registration of the application starts automatically, for each standard class
corresponding to the customer's request, printing the list of properties still available in this class
(this list includes the location of the property, the asking price and information relating to the
area).
The client examines the various lists and removes the following properties that do not interest
him. If the property is likely to interest him, he addressed the service visits.
For each property selected by the customer, employee consults with a terminal related information
to provide more accurate information while his colleague searches the corresponding photos in the
file. With additional information and photo, the client can make an opinion on the property. The
employee then saves the agreement or disagreement of the client.
33. Nivel : clasificación manual
• Definición :
El usuario del programa hace el trabajo de
elicitación
Sin la ayuda de un proceso automatizado
• Método :
Selección de una zona de texto de un
escenario
Seleccionar el modelo apropiado y el tipo de
objetos
35. Nivel : clasificación manual
• Ventajas :
Resultados asegurados
Más fácil de implementar que una
herramienta automatizada
No hay necesidad de datos de clasificación
• Inconvenientes :
Fastidiosa para el usuario
Costoso en tiempo
39. | Mapas de Empatía
Mapa de Empatía
Traducción de Friis, R., Yu Siang, D., & Yu Siang, T. (2020, July 18). Empathy Map –
Why and How to Use It. Interaction Design Foundation. https://www.interaction-
design.org/literature/article/empathy-map-why-and-how-to-use-it
40. Mapa de Empatía
DICEN. Escriba citas
significativas y palabras
clave que el usuario
haya dicho.
HACEN. Describe qué
acciones y
comportamientos has
notado o inserta
imágenes o dibujos.
PIENSA. ¿Qué crees
que podría estar
pensando tu usuario?
¿Cuáles son sus
motivaciones, sus
objetivos, sus
necesidades, sus
deseos? ¿Qué te dice
esto acerca de sus
creencias?
SIENTE. Obtenga un
conjunto diverso de
partes interesadas
| Mapas de Empatía
Friis, R., Yu Siang, D., & Yu Siang, T. (2020, July 18)
41. Identifica el Reto del
Problema
Son acciones o deseos
•Verbos no sustantivos
La observación es base
•Lo que ves no lo que dicen es
más importante
Identifica que
necesidades ayuda a
satisfacer el producto.
• Pirámide de Maslow
Céntrate en las NECESIDADES
| Mapas de Empatía
Friis, R., Yu Siang, D., & Yu Siang, T. (2020, July 18)
72. Desarrollo Centrado en el usuario Contexto de Uso
•Niño
•Hombre/Mujer
•Adulto Mayor
Usuario
73. Desarrollo Centrado en el usuario Contexto de Uso
• Niño
• Hombre/Mujer
• Adulto Mayor
Usuario
• Hardware
• Software
• Objeto
Dispositivo
de Uso
74. Desarrollo Centrado en el usuario Contexto de Uso
• Niño
• Hombre/Mujer
• Adulto Mayor
Usuario
• Casa
• Oficina
• Auto
Ambiente de
Uso
• Hardware
• Software
• Objeto
Dispositivo de
Uso
87. Empleados Prosperos
• Desempeño 16% mejor que sus
pares
• 125% menos de agotamiento
• 32% más de compromiso
• 46% más de satisfacción con su
trabajo
• Se tomaron menos días de
enfermedad
• Tuvieron menos citas con el
médico
• Más propensos a ser
promovidos
Spreitzer, Gretchen, and Christine Porath. “Creating Sustainable
Performance.” Harvard Business Review (Jan–Feb 2012): 3–9.
88. Empleados Prosperos
• Desempeño 16% mejor que sus
pares
• 125% menos de agotamiento
• 32% más de compromiso
• 46% más de satisfacción con su
trabajo
• Se tomaron menos días de
enfermedad
• Tuvieron menos citas con el
médico
• Más propensos a ser promovidos
Spreitzer, Gretchen, and Christine Porath. “Creating Sustainable
Performance.” Harvard Business Review (Jan–Feb 2012): 3–9.
Autonomía
Maestría
Propósito
Transparencia
89. Hacia una burbuja de felicidad
• Reuniones diarias
• Retrospectiva
• Métrica de felicidad
• Auto-organizados
• Éxitosos
• ¿Y luego que sigue?
– Complacencia
Spreitzer, Gretchen, and Christine Porath. “Creating Sustainable
Performance.” Harvard Business Review (Jan–Feb 2012): 3–9.
Respuesta rápida a remoción
de impedimentos
Hacer su trabajo en un
vacío de información es
tedioso y poco inspirador
90. Notas
https://www.linkedin.com/in/juangonzalezcalleros/
Planear es útil. Ciegamente seguir un
plan es absurdo. Es muy tentador
seguir estos cronogramas. Todo el
trabajo bien programado y distribuido
pero cuando el plan se encuentra con
la realidad todo se viene abajo.
Construye el hábito de aceptar el
cambio como parte de tu trabajo, la
búsqueda de nuevas ideas.
91. Paso 1 para hacer un proyecto
Listar las actividades que debemos hacer
Identificar el orden en que estas deben
realizarse
Estimar el Tamaño de cada tarea.