The success of BARE is hinged on how we as a company functions; how we are able
to manage our supply chain and fulfillment capabilities. For that reason, BARE
Operations is a very critical component. Our day-to-day operations are all customercentric and we operate with the ideology of “How can we serve the customer best”. Our
website is the first direct point of contact with our customer and it designed to give them
an easy and enjoyable experience to shop.
BARE Operational Objectives
To create truly unique merchandise that is innovatively displayed and delivered to
our customers in a timely and accurate fashion. Always striving for superior
To establish guidelines for day-to-day business that support our business goals
and lead to levels of high efficiency that translate into great customer service.
To effectively support the strategies of each and every BARE department.
To address every activity in the supply chain to produce focus, quality,
correctness, flexibility, elimination of delays, and responsiveness.
As an e-commerce based company our primary location of BARE is the Internet. Our
primary physical location (the home office, call center, and center of distribution) will be
located in the Flat iron District in New York, NY. BARE will lease this office space at
$2300 per month. Additionally, our intended brick and mortar location will be located in
the metropolitan area of New York City. Our hours of business are 8am- 5pm EST.
Monday through Friday. One day a week each employee must work the late shift.
Production and operating procedures
Ordering and Receiving Merchandise
We place first orders face to face with representatives at our suppliers and manufactures
because we wish to establish strong relationships with our vendors; this possible because
our suppliers and manufacturers are within distance of our offices to visit regularly. Our
first shipment of spring and resort collections will be the largest and subsequent orders
during the season will be done as needed to replenish inventory on our best sellers.
Changes is this system will be adjusted as business needs requires, because BARE is
constantly improving to find the best practices for our company. Final products will be
delivered to the BARE offices in New York. All purchases and orders will be
documented and be the responsibility of BARE accounts payable.
BARE will be billed by suppliers and have 30 days to fulfill payment. It is the policy of
BARE to pay with in 10 days of receipt of bill. Our grace period is the following 5 days
after the evening of the 10th day. Orders will not be made without necessary funds
available or pending receipts to be paid with in five days of placing and order with a
Inventory management procedures
It is vital as an e-commerce business for BARE to maintain stock levels and proper
inventory management. Inventory management procedures have been established to
ensure accuracy, speed, efficiency and consistency of processes. The following lists each
procedure critical to our daily operations and the steps to accomplish them. BARE will
stock our own inventory and undertake the management of said merchandise which will
be stored in the BARE office. We manage our own inventory, because it gives us more
leverage and control.
Leading ecommerce sites like Zappos and Amazon have shown in-house inventory
management is the best practice. We use a manual-entry inventory control system which
is a cost effective approach for BARE, a small start-up company. Increase of demand will
determine purchase of enterprise resource planning software to manage business
transactions and inventory.
Receipt of Goods
Step 1: Operations department will compile expected delivery list with items to be
received and date of receipt based upon orders placed with manufacturers.
Step 2: On shipment receipt day number of boxes received will be notated.
Step 3: Items of each box will be counted and then accounted for by matching the
expected delivery list to ensure each style, size, and color has been sent and there are no
Step 4: The data for each item will be manually input into inventory management
Packing and Shipping of Customer Orders
All orders are shipped within 48 hours of placing them. After the customer places order
they will be sent an order confirmation to the email address they provide. Once order is
shipped they will also be provided with UPS tracking number. BARE will also be able to
track shipments and will be notified when purchases are delivered.
Step 1: BARE will receive orders through website and every two hours order list will be
generated to process order requests of customers. Customer address labels will also be
Step 2: After confirming orders on order list, items will be extracted from stock on hand
to be processed.
Step 3: Inventory management spreadsheets will be updated to show reduction in
inventory from customer purchase.
Step 4: Items will be packaged in BARE packaging materials and then checked off on
order list and placed in “To Be Shipped” area in BARE offices
Step 5: Upon pick up by UPS, items will be marked off as “Shipped” on hourly order list
and notifications via email will be sent to customers.
Step 6: When it arrives to the customer, we will receive UPS notification and that will be
shown in our records.
Processing Returned Items Procedure
Step 1: Items that are returned to BARE will be received with BARE return form that
was sent with customer order (return form shows: customer name, date of purchase,
shipping address, whether it is an full refund, partial return, or exchange)
Step 2: The employee processing the return will first update the returns list and indicate
whether it is a full return/ partial return/ or exchange. A copy of this list will be given to
BARE finance department
Step 3: The customer return will be updated in the inventory management system and
refund will be processed same day as return was received.
Step 4: If there is to be an exchange, then procedure for packing and shipping customer
orders will be followed
Quality Control procedures
BARE headquarters is located within close proximity of our manufacturers and suppliers;
everyone is located in New York. This is advantageous because we are able to physically
monitor the production of our swimwear and make changes if necessary. We are
involved on each part of the product’s life cycle until delivery to the customer, and even
then we work to influence the products life by giving care instructions and ways to
The BARE Creative Director /Brand Manager will work closely with suppliers and
manufactures to ensure the optimum quality of construction and fabrication. Proximity
also reduces lead-time to our distribution center and allows us to be more efficient at
delivering goods to our customers.
Customer service procedures
Customer satisfaction is key to this organization. We are a customer service oriented
company and customers are at the core of each and every of our business activities.
Adjustments will be made to procedures if it is the best interest of the customer.
BARE is a startup company with the six founding members currently the only employees.
As policies are established each member will be fully briefed and tested. All department
leaders will have their MBA and will be required as time permits to take small training
sessions to stay aware of changes or new developments in their sector
Scope of BARE Operations
The operations handled in-house by the BARE staff works for our business model. It
matches our current level of capabilities. The BARE head office controls all matters
concerning business strategy/ planning, and creative direction. This includes the
following: inventory management, initial design of merchandise, trend research,
marketing and promotions, operational planning, and financial management.
We currently will outsource the following until we are able to hire staff within the
company to oversee them or expand our business: BARE website management and
creation, legal services, production and manufacturing. Shipping will be handled by
United Postal Service.