1. MKM227 Postgraduate Dissertation
Viva Voce
Presented by :
Joshua Siow (u1255946)
Date: 5th November 2014
Programme: Msc IBM
Lecturer : Dr. Joanna Hee
© Joshua Siow 1

2. The Impact of Moral Intelligence on
Financial Services Managerial Job
Performance in Kuala Lumpur
© Joshua Siow 2

3. Overview of Presentation
• Introduction of the Study
• Literature Review – Moral Intelligence
• Research Methodology
• Theoretical Framework
• Data Analysis
• Conclusion
• Recommendation
© Joshua Siow 3

4. Introduction
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• Malaysia financial service sector is growing!

5. Introduction
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• Research conducted by Carnegie Institute of Technology

6. Introduction
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• The Human Engineering consists of :-
• EQ (Emotional Intelligence),
• BQ (Body Intelligence) and,
• MQ (Moral Intelligence)

7. Introduction: Research aim, objectives and questions
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Aim
Critically analyse the
impact of :
Moral Intelligence
on financial services
managerial performance in
Kuala Lumpur, Malaysia
Objectives
To critically analyse the
impact of :
Integrity
Responsibility
Forgiveness
Compassion
on financial services
managerial performance
Questions
What are the impacts of
Integrity
Responsibility
Forgiveness
Compassion
on financial services
managerial
performance?

8. Literature Review
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• Moral Intelligence Model (Lennick & Kiel, 2011)
Integrity
(It creates trust)
Responsibility
(It tends to be inspiring)
Forgiveness
(It generates innovation)
Compassion
(It rises up workforce
engagements and talents)

9. Literature Review
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• Integrity competency (Lennick & Kiel, 2011)
Integrity
Consistent
with
principles,
values and
beliefs
Telling the
truth
Keeping
promises
Standing up
for what's
right

10. Literature Review
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• Responsibility competency (Lennick & Kiel, 2011)
Responsibility
Taking
responsibility
for personal
choices
Admitting
mistakes and
failures
Embracing
responsibility
for serving
others

11. Literature Review
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• Forgiveness competency (Lennick & Kiel, 2011)
Forgiveness
Ability to let go
of one's own
mistakes
Ability to let go
of others'
mistakes

12. Literature Review
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• Compassion competency (Lennick & Kiel, 2011)
Compassion
Actively care
for others

13. Literature Review – Job Performance
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• Gender and education have significant impact on job performance. (Ng &
Feldman, 2009)
• There are gender differences in working time patterns in the financial
sector. (Metcalf & Rolfe, 2009)
• The key behavioral competency that able to more accurately predict the
returns of the clients was integrity. (Aberman et al, 2007)
• Personality and social skill reflect interactive and crucial relationships
with job performance (Blickle et al, 2007).
• The performance of management and leadership has direct benefit to
business performance (LMNG, 2012)

14. Theoretical Framework
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Independent Variables (IVs)
Integrity
Responsibility
Forgiveness
Compassion
Financial Services Managerial
Job Performance
Dependent Variable (DV)

15. Theoretical Framework
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Research
Approach/Type
Data Collection Sampling
Method/ Size
Reliability Test Validity Test
Basic Research
Deductive
Descriptive
Quantitative
Primary
Survey
Questionnaire
Stratified
Random
Sampling
N = 120
Pilot test 15
Test/Retest
Cronbach’s Alpha
> 0.9469
Pilot test 15
Face validity
Factor analysis
KMO = 0.797
Secondary
• journals
• books
• government
websites
• Online
publication
Cronbach Alpha
Value
0.9469
No. of Case No. of Item
15 * 2 = 30
49

16. Data Analysis - Demographic
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Demographic Variable Percentage (%) Respondents
Gender Male 50% 60
Female 50% 60
Type of company Multinational 54% 65
Local 46% 55
Financial Services Industries Bank 26% 31
Credit Card 23% 28
Insurance 33% 40
Consumer Finance 18% 21
Qualification Undergraduate 18% 22
Graduate 59% 70
Postgraduate 23% 28
Working Experience <10 years 38% 45
10-15 years 26% 31
>15 years 36% 44

17. Data Analysis - Descriptive Analysis
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Variables
Importance
Mean S. D
Integrity, IV1 4.19 .331
Responsibility, IV2 4.26 .357
Forgiveness, IV3 4.05 .380
Compassion, IV4 4.12 .366
Job Performance, DV 4.20 .376
The mean scores indicated for each variable shown is above 4.0, which means the
selected financial services managers perceived all variables stated are important
as the impact of moral intelligence on financial services managerial job
performance.

18. Data Analysis -Pearson’s Correlation Coefficient
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• The 4 hypotheses were significant correlated between IVs and DV.
• The correlation values have either very correlation or very high correlation.
Integrity Responsibility Forgiveness Compassion
Job
Performance
Pearson
Correlation
.539(**) .740(**) .610(**) .664(**)
Sig. (2-tailed) .000 .000 .000 .000
N 120 120 120 120

19. Conclusion
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Hypotheses Coefficient
Correlation
Result
Hypothesis 1 There is a significant impact of integrity
on financial services managerial job
performance.
0.539
p < .000
Accepted
Hypothesis 2 There is a significant impact of
responsibility on financial services
managerial job performance.
0.740
p < .000
Accepted
Hypothesis 3 There is a significant impact of
forgiveness on financial services
managerial job performance.
0.610
p < .000
Accepted
Hypothesis 4 There is a significant impact of
compassion on financial services
managerial job performance.
0.554
p < .000
Accepted

20. Conclusion
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• Integrity
• Responsibility
• Forgiveness
• Compassion
• Job performance
Moral Intelligence

21. Recommendation
© Joshua Siow, 21
• Lennick & Kiel (2011) defined a six steps moral development plan
•Describe your
Ideal Self
Self
•Document your
goals
Goals •Identify the
moral
competencies
you need
Identify
•Leveraging your
strongest moral
competencies
Leveraging •Reducing moral
gaps
Reducing
•Moral
Development
short list
Shortlist

22. © Joshua Siow, 22