Devry proj 410 week 6 dq 2

1. DEVRY PROJ 410 Week 6 DQ 2
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There are several ways to benchmark. The two most common benchmarking tools
are performance benchmarking and best-practice benchmarking. Consider a
nationwide bank that has contracted with a seller to assess its current staffing and
facility locations. The goal of the contract is for the seller to produce a strategic plan
that creates cost efficiencies for the bank by recommending (and implementing)
areas to consolidate among staff and facilities. (One recommendation may be to close
down a bank branch that is located within three miles of another bank branch.) This
is a long-term contract stretched out over five years. If you were the project manager
in the bank, to what benchmarks would you compare your seller? Are they
performance benchmarks or best-practice benchmarks?
Benchmarking is a term that has often been used to represent "the best of the class"
performance. Your text implies a slightly less "perfectionist" performance threshold,
whereby you assess the performance measures for other similar vendors or services
relative to your BPO services, and use these samplings to define performance
measures for your project/contract. Which of these two inferences do you feel is

2. more appropriate for supporting the development of performance measures? State
your arguments in support of your selection.
Is it realistic to use a "perfectionistic" metric for benchmarking? Is there a human
factor involved in project implementation there?
Here is a different way to view the discussions we are undertaking here: Do you want
to benchmark using a perfectionistic metric that may not be achievable, or do you
want to work with a best in the class metric that, by definition, will be continuously
changing (in other words, the bar will always be subject to be raised)?
Would it not be difficult to set the "perfection" bar, since, in theory, no one has
achieved that level of performance?
It has often been said that a problem with benchmarking is that too little time is
spent ensuring that the entity or practices being benchmarked are appropriate,
applicable, or directly comparable. Do you believe this is indeed the case?
Do you think most people lack this motivation for ongoing improvement? If yes,
why? If no, why not?
What are some of the repercussions that can arise from choosing benchmarking
practices or entities that are not appropriate or applicable?