This project supports a report conducted on a local business in the city of Reims. The objective was to chose a specific area of the enterprises' operations and analyse how it operates, identify it's strong points as well as potential bottlenecks that exist.
Unlocking Growth The Power of Outsourcing for CPA Firms
Operations Management - Day-by-day
1. Jan Kodi, Jingzhe Li, John Bourke, John Wesley, Laszlo Papp,
Laura Hunt.
2. Introduction
• First supermarket « en vrac » (without packaging) in France.
• Aim to provide the best quality at lower prices:
« Les emballages vous les mangez? Alors pourqoui les payer? »
• Established in 2013 by Didier Onraita et David Sutrat
• There are now over 30 stores nation-wide with over 700 references.
• Key values:
Less waste, Less packaging, More economical
5. Observation
Liquid soap
-Blocked
-Visible separation of
heavier liquid.
Cocoa sugar
-Clumped together
-Could be a humidity
problem
Biscuits
-Several broken biscuits
-Visible and unlikely to
be chosen
Blocked container
- Required assistance to
retrieve
- Problem if shop is
busy
Understaffing
- Manager is only staff
member.
6. Customer Feedback
Survey Themes:
• Understanding of the store concept and purchasing process
• Finding the right products
• Queueing
• Finding the store and parking
• Customers without own containers
• Opening hours (10 - 13h and 14h30 - 19h)
=> Overall Customer Expectations were met.
