1. James Kenneth Babb
Self-motivated operations management professional offers extensive experience in 24 / 7 plant
operations and maintenance management with 100% management responsibilities of staff
development / retention, maintenance planning, demand maintenance resolution, production,
budget forecasting, customer service, client management, quality assurance and overall
performance management.
Education
Master of Business Administration (MBA), Mercer University, Atlanta Georgia, 2006
Bachelor of Business Administration (BBA), Baker College, Flint Michigan, Magna cum Laude
Associate of Applied Science in Electronic Engineering Technology (AASET), DeVry
Institute of Technology, Atlanta Georgia
Professional Experience
May 1998 – Present AT&T / BellSouth Telecommunications Atlanta, Georgia
• Senior Manager: Global Network Operations Center 2007-2015
• Network Manager: 2001 - 2007
• Network Technician: Outside Plant: 1998 - 2001
• Managed overall maintenance operations for the AT&T Global Network Maintenance
Center and the 24 / 7 Network Infrastructure Support Center.
• Lead a team of 100 maintenance technicians and 10 managers responsible for demand
maintenance, scheduled maintenance and routine outage planning on AT&T outside
plant / equipment
• Responsible for all aspects of training, payroll, safety compliance, workload/dispatch,
scheduling and budgeting
• Developed methods and procedures as well as operational metrics that reduced downtime
during demand maintenance by 75%
• Developed cross-training programs to allow for a diverse work group with defined rolls and
relaxed boundaries
• Able to use my strong leadership, analytical and decision making skills in the day-to-day
operation of a front-line maintenance organization.
• Awarded 2002 BellSouth Pinnacle Award for the development of a team-building program
allowing for improved cohesion, employee development and work center efficiency
1993 - 1998
Robotics and Control Systems Technical Specialist, WSI Inc Norcross, Georgia
• Designed and built robotic welding equipment used in the nuclear power industry.
• Traveled to nuclear power plants during emergency or planned extended outages to design,
install and maintain remote robotic welding systems in contaminated / containment areas
• Managed outside vendors, large business customers, engineers, and front line production
personnel to ensure that the work done during these high profile outages could be completed
on-time and under budget.
• Worked extensively with electromechanical controls, integrated circuits, hydraulics,
pneumatics, video and audio equipment in extreme heat and cold conditions
1993 – 2004
Owner / Operator of Garrett Control Systems, Hampton, Georgia

2. • Contract planned and demand maintenance on front end production line equipment,
machinery and control systems for several major production facilities in the Metro Atlanta
area