New Directions of Libraries, necessary skillsDetermination to have the right, qualified staffing configuration in a science research library
Build ‘community of users’
Flexibility & AdaptabilityCreativityAccountabilityLibrarians are:life-long learnersproblem-solvers
On the Future of Libraries: How? not What? (Skills Assessment) - METRO - 13_0115
Using Formative Skills Assessment to Drive Staff On the Future of Libraries: Training Decisions and Organizational Change How? not What? Jeffrey Lancaster Emerging Technologies Coordinator Columbia University Libraries email@example.com
ChangeOur patrons have a broad range of software skill levels.We are charged with providing tailored support for thissoftware.What is the base level of knowledge the subject specialistsought to possess?
The Digital Science Center Software in the Digital Science CenterGeology, Mapping Statistics GeoMapApp ArcGlobe 10 ArcMap 10 ArcScene 10 ENVI Google Earth R Stata NVivo SPSSMath, Physics, Engineering Chemistry, Biology AutoCAD LaTeXiT Mathematica MatLab TeXShop TeXworks CS ChemBioDraw CS ChemDraw MestReNova- Ultra 3D LITEBibliographic Connect BibDesk EndNote X2 Papers Fugu PuTTY WinSCP Remote Desktop Microsoft Connection CommunicatorDesignAdobe Bridge Adobe Adobe Fireworks Adobe Flash CS5 Adobe Illustrator Adobe InDesign Adobe 3D Studio Max iPhoto iWeb Maya Adobe Pixel CS5 Dreamweaver CS5 CS5 CS5 Photoshop CS5 Design Bender Toolkit 2 CS5Audio, Video Cinema Tools DVD Studio Pro Final Cut Pro Front Row iMovie Logic Pro MainStage Color Motion Microsoft Apple Qmaster Soundtrack Pro WaveBurner SilverlightProductivityAdobe Acrobat FileMaker Pro Keynote Numbers Pages Microsoft Excel Microsoft Microsoft Word Microsoft Access Microsoft Microsoft Microsoft Visio StuffIt Expander Pro Advanced Powerpoint 2010 Publisher 2010 OneNote 2010 2010 Is something missing? Let us know! Email: firstname.lastname@example.org
Let’s stay ahead of the wave!Proactive change requires deliberate positioning New & Investment / DevelopmentInnovators (2.5%) Stars Early Adopters (13.5%) Emerging Early Majority (34%) Late Majority (34%) Legacy Cash Cows Laggards (16%) Market Share ($$$) Both via Rob Cartolano – left from Rogers, p. 247
Skills AssessmentThe goals of the skills assessment to date have been fourfold: • Determine a baseline for our division-wide technological acumen • Determine our self-perceived desire to learn • Establish an inclusive, supportive framework within which to improve • Improve! Surveys Tasks Presentations Conversations
Skills Assessment 1. Software SurveyWhy? To assess the self-determined skill levels to use the software located in the Digital Science Center.Who? The Director, Librarians, Emerging Technologies Coordinator, and Access Supervisors of the Science and Engineering Division.What? The survey consisted of 3 questions about 64 pieces of software: - Level of prior knowledge. - Current level of expertise in using the software. - Level of desire to learn about how to use the software.
Microsoft Word Prior Knowledge Designed to give you the finest document-formatting tools, Word 2010 also helps you organize and write you documents.Expertise in Using Desire to Learn
Adobe Acrobat Pro Prior Knowledge Adobe Acrobat Pro software lets you deliver professional PDF communications. Create and edit PDF files with rich media included, share information more securely,Expertise in Using and gather feedback more efficiently. Desire to Learn
Mathematica Prior Knowledge Mathematica is an application for computations and is the only development platform fully integrating computation into complete workflows, moving you seemlessly fromExpertise in Using initial ideas all the way to deployed individual or enterprise solutions. Desire to Learn
A Step Back: ‘Expertise’ and ‘Desire to Learn’
Influential Factors Desire to Learn (Survey) Emerging Perceived Technologies Coordinator Expertise Recommends (Survey) Service Training?Ownership High Use(Digital Centers (KeyServer)Working Group) High # Patron Questions Population (DeskTracker) (Lenel)
Gameplan: See. Do. Teach.Phase 1: Overview of software programs- Two sessions led by ETC • What is it? • What is it good for?Phase 2: Homework assignments- Ongoing task-based activities • How do I use it? • How does it relate to my subject area? • How does it relate to other software programs?Phase 3: Seminar-style tutorial based problem solving- Subject-specialist led focused presentations • Where did I get tripped up? • Where will my patrons encounter problems?
Phase 1: Overview of software programs1. Day-to-Day Use/Problems • Adobe Acrobat Pro • Scanner Software2. Raster vs. Vector • 2D Design Programs (e.g. Photoshop, Illustrator) • Most subject-specific programs3. Thinking in 3D • AutoCAD (with other 3D modeling programs) • 3D Mouse4. Formatting a Thesis • EndNote (with other reference managers) • Microsoft Word
Phase 2: Homework assignments• What is the title of the book read by the student on the left in the attached image (homework_2a.jpg)?• Crop the attached image to show only the left student‟s bookfar…. So and coffee cup 1. Scanning and Adobe Acrobat Pro• Resize that cropped image to be 500 px wide with a resolution of 72 px/in Photoshop and Adobe Illustrator 2. Adobe• Convert the image to Grayscale filetype, and „connect‟ utilities 3. Google Earth, .kml• Save the image as a .png file with the name 4. Reference management software, presentation skills „homework_2a_edit.png‟ 5. Subject-specific software• Select just the title page of the book (Hint: magic wand, tolerance: 29),media 6. Social and copy and paste it into a new file with aEmerging technology skills* 7. transparent background• Adjust the contrast of the image• Save the image as a .png file with the name „homework_2a_edit_v2.png‟
Feedback from Staff“Overall, they were a great help to me in “This effort had a lot to do with howgetting me to overcome my reluctance much people trusted and liked you…”(and anxiety) about trying new softwaretools.” “I learned from it what software to pick while helping patrons.”“A side effect to this assignment wasthe knowledge that with not a lot ofeffort I can familiarize myself pretty “However I‟m finding it challenging toquickly with these applications enough keep up with the skills I have gainedso that I can suggest them to patrons since I‟m not using all of them on awho are looking for specific tools, or regular basis.”answer general questions about theiruse.” “We still lack the technical skills.”“I realized how far myinterests, skills, etc. are away from theever-changing role of technology inlibraries.”
Organizational ChangeHow to engage in organizational change? - Formative assessment, with (some) influence on job performance • Supportive environment to „not know‟ - Iterative approach, never fully fleshed out • Needs to be adjusted for any given group, environment, situation, etc. - Re-skilling, reorganizing, retooling - Operate within the strategic framework of the organization • Embrace the changing landscape of professional librarianship • New hires would have many of these skills
Why Does This All Matter? • We‟re not alone in this process • We need a vehicle • We have something to offer • We‟re going somewhere • Let’s stay ahead of the wave!