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Jeff Lupient
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Blog
After Sales
Concerns In The
Automotive
Industry
But Will It Last?
The Boom In Car
Sales Tempered In
2017
Client Relations:
Drawing The Line
Between
Friendship And
Professionalism
Creating Engaging
Business
Development
Strategies
Driving the future:
Millennials and
their car buying
habits
Factors To
Consider Before
Buying a Used
Electric Car
How To Lead a
Mixed Team
How To Retain
Customers In The
Automotive
Industry
Square One: What
Young Leaders Can
Do To Reach The
Peak Of Their
Careers
Taking The Reins:
What To Expect
When Working For
a Family Enterprise
Tips For
Maintaining a
Strong
Relationship With
Current Clients
What To Consider
Before Starting An
Automotive
Dealership
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Factors To Consider Before Buying a
Used Electric Car
posted Nov 6, 2017, 4:05 AM by Jeff Lupient [ updated Nov 6, 2017,
4:06 AM ]
As more brand new electric cars are entering the market,
there is also an increase in the number of electric cars in
the secondhand market. Consumers who want to get
their hands on such a vehicle without having to shell out
a huge amount of money should consider purchasing a
used one. Such decision, however, automatically comes
with several considerations.
Image source: eco-cars.net
First, new electric vehicle owners can avail of a variety
of tax incentives. For example, there is a federal income
tax credit of up to $7,500 for the latest electric vehicle
models. On top of that, some states also offer additional
tax credits. Acquiring a secondhand electric car means
forfeiting these tax incentives.
For many customers, the substantially decreased
purchase cost makes up for the loss of tax savings. But if
the state has large tax incentives, a new model can have
a price that rivals that of a preowned one.
Another issue to be concerned about is the degraded
battery life of used electric vehicles. Although it is a

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legitimate cause of uneasiness, most battery packs can
last more than ten years. And if the battery fails before
then, most warranties cover repair or replacement.
Image source: mybroadband.co.za
Since he was 15 years old, Jeff Lupient has worked in
automotive sales. He started in his family’s chain of
dealerships and has since worked every position and
every job in the industry, gaining sufficient knowledge
and skills in sales, customer retention, and process
improvement. Visit this website for more details about
him and his industry.
How To Lead a Mixed Team
posted Sep 25, 2017, 5:57 AM by Jeff Lupient
As companies expand, their teams become more and
more diverse. Employees from different walks of life with
different skill sets have to learn to work together to deliver
excellent results. However, coming from different places
and beliefs, work relationships may have to go through
some challenges.

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Image source:commisceo-global.com
Five generations will be working side by side, and
organizational charts have never had that many
generations working together. Multi-generational and multi-
cultural teams have advantages, especially in international
companies. Their expertise in their own fields makes for
effective delivery of products and services.
With different generations and cultures forming a team, it
would be best to avoid looking at differences. In leading a
mixed team, a leader must have a good grasp of a
company’s vision and successfully communicate it with the
rest of the team. Focusing on the plan and delivery will
build a healthy work environment for everyone.
Set rules as to not overstep on anyone, especially on the
ones concerned with the generational and cultural gaps.
Conducting teambuilding activities will strengthen
relationships among team members. Simple activities such
as volunteering, field trips, and shared meals develop
strong relationships. Teammates who feel valued and
appreciated tend to work better, as they offer their best
ideas and solutions to the team because they know their
teams listen to them.
Image source:tarunifalconer.com
Leading a mixed team may be challenging as one tries to
balance differences. But focusing on its advantages will
surely give a leader a better outlook on his team.
Jeff Lupient is proficient in many skills such as new
business development, automotive dealership, and sales.
He leads the MN-based Lupient Automotive Group as its
CEO and President. To know more about leadership and
business development, follow this blog.
Driving the future: Millennials and their
car buying habits
posted Aug 31, 2017, 12:16 AM by Jeff Lupient [ updated Aug 31, 2017,
12:17 AM ]
Millennials have finally reached the age where they can
afford to buy their own car. And being tech-savvy, they
know their way around the online world, finding exactly all
the information they need to help them decide. This
includes checking the online presence of car dealers and
reading up on customer feedback on products and
services. The generation’s buying habits have been largely
influenced by what they have read or seen online.

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Image source: autotrader.com
Also, millennials, with their love for technology, favor cars
that allow them to stay connected to their gadgets. They
may not want to have a car that gets attention, but they
sure want one that lets them do what they do best: stay
connected while even on the go. Offer them cars that best
suits their lifestyle. A car that has access to navigation
systems, Bluetooth, satellite radio, and mobile integration
will surely impress a millennial.
For a generation that’s branded as lazy, entitled, indifferent
to wealth, and opinionated, buying a car may still be
overwhelming. They put in more time into researching
about car deals than previous generations to be certain
about the purchase they are about to make. Millennials
spend more time deciding whether the car they will buy is
what they need, and not just what they want. In choosing a
car, millennials go for practicality over aesthetics.
Image source: moj.io
Jeff Lupient is the president and CEO of the Minnesota
based Lupient Automotive Group. Because of his
exceptional skills in marketing and sales, he received the
Automotive News 40 Under 40 award in 2012. For more
about the industry that he is part of, follow this link.
What To Consider Before Starting An
Automotive Dealership
posted Aug 17, 2017, 4:30 AM by Jeff Lupient [ updated Aug 17, 2017,
4:30 AM ]
An automotive dealership is a good
business choice because the demand for
vehicles is seen to continue to keep on

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increasing. In 2016, a total of more than
210 million Americans were licensed
drivers. Additionally, cars will remain to be
the primary mode of transportation in the
foreseeable future.
Image source: blog.lupient.com
While establishing a car dealership may
eventually prove to be a sound
investment, there are many factors to
consider before pushing through with it.
Here are some of them:
New, used, or both? The first thing
that a starting car dealer would need
to think about is whether to sell new
cars or used ones. Choosing the
former will require a substantially
higher amount of capital and a
partnership with car manufacturers. A
used car dealership will not require as
high as an investment, although it
also entails a lower income potential.
If there is access to new and used
cars, it can provide customers more
options.
Location: The physical site of the
dealership is another important
consideration because convenience
and visibility could bring in more
potential customers. But with the
advent of mobile technology, location
is not as big a deal as it was decades
before.

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Federal and state laws: It is
important to become well-versed with
the laws, such as Federal Used Car
Rule, consumer rights, safety laws,
lemon laws, and much more. These
govern the operations of car
dealerships and ensure the legitimacy
of the business, which can eventually
attract more customers.
Image source: blog.lupient.com
Jeff Lupient grew up in an environment
that dealt with cars. He eventually became
the president and CEO of his own car
dealership, Lupient Automotive Group.
Read more about the industry by following
this Facebook page.
Tips For Maintaining a Strong
Relationship With Current Clients
posted Jun 11, 2017, 11:55 PM by Jeff Lupient [ updated Jun 11, 2017,
11:57 PM ]
A mistake that some businesses commit is failing to take
care of first-time customers, thinking that a sale is
complete after a client transacts once with them. While it is
technically true, sales experts say that it only becomes a
“sale” when the customer either buys again as a repeat
client or refers the business to other people. There is then
a need to nurture a strong and lasting relationship with
clients.

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Image source: letsmarket.it
Here are some of the best ways how to maintain a good
relationship with customers:
Exceptional communication
Timely, efficient, and relational communication is key
because it shows clients that the business values them as
partners and not just a source of revenue. Businesses
need to learn the art of knowing how and when to initiate
conversations, to send updates, and most importantly, to
back off.
Listening to feedback
Without the right attitude, bad feedback can hurt the ego
and lead to negative reactions. However, businesses
should learn how to respond positively to the dissatisfied
client to attempt to change their perception about the
organization.
Image source: continuityprograms.com
Additionally, this type of feedback, particularly the ones
that hold important information, can become constructive
by using them to bring about progressive changes that
would please current and potential clients.
Jeff Lupient is a hands-on automotive retail sales manager
who utilizes the full scale of his knowledge and experience
in the industry to provide top-notch service and create and
maintain lasting customer relationships. Read similar
artices here.

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But Will It Last? The Boom In Car Sales
Tempered In 2017
posted Apr 26, 2017, 2:12 AM by Jeff Lupient [ updated Apr 26, 2017,
2:13 AM ]
In recent years, car sales have breached the 17 million
mark in the U.S. But the economic complexity of the
automotive industry guarantees that this will diminish, and
2017 seems to be the year for that.
The automotive sales boom in the past seven years
largely coincided with an improving job market and easy
access to loans for purchasing vehicles. Naturally,
economic slowdowns will give the automotive industry a
direct hit, and dealers and brands felt a little squeeze as
early as January this year.
Image source: CBC.ca
An administration change could introduce upheavals in the
industry. President-elect Donald Trump’s higher tariffs on
imported cars and parts will, of course, be blatantly felt by
producers, while banks and other lending institutions are
just now realizing the consequences of breezy loan
approvals in the form of defaulting car loans.
The slower pace of sales growth might take some getting
used to, as last year saw a buying frenzy, especially in
segments such as crossovers, SUVs, and pickups. Falling
global oil prices also helped automotive consumption,
while energy trends are also expected to exhibit shifts
towards the use of electricity and other fuel alternatives.

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Image source: AutoTrainingCentre.com
Analysts and industry insiders, however, are waving off the
slowdown as a natural consequence of a high. After all, six
years of prosperity are long enough, and it’s not like the
market underwent drastic changes so as to significantly
cut production and scare off demand.
Jeff Lupient is proficient in many skills such as new
business development, automotive dealership, and sales.
His competencies would later lead to his becoming the
president and CEO of Minnesota-based firm Lupient
Automotive Group in 2012. For more reads on the
automotive industry, visit this page.
Square One: What Young Leaders Can
Do To Reach The Peak Of Their Careers
posted Apr 4, 2017, 2:47 AM by Jeff Lupient [ updated Apr 4, 2017, 2:48
AM ]
The world’s most popular business leaders started out as
interns and entry-level employees. Before they reached
the peak of their careers, they were once young
professionals with dreams of climbing the ladder of
success. In this generation of young professionals, what
can they do to be truly successful in their chosen fields?

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Image source: Huffingtonpost.com
In this age of instant gratification and social media envy,
young professionals and young leaders must be reminded
that hard work still pays off. They might need to pay their
dues by putting in the extra effort and learning all the
aspects of a job before they can climb the career ladder.
When they are placed in a less than desirable position in
the office, they can choose to view it as a stepping stone
to success.
Those who prefer to start small shouldn’t be looked down
upon. With focus, determination, and a growing set of
skills, what once was a simple endeavor can grow into
something that will impact many lives. Starting small can
help a person embrace small achievements and become
open to correction.
While at the early stages of their career, aspiring young
leaders must also be willing to train under a reliable
mentor. Instead of learning from colleagues who are at the
same level, it’s best to find an authority in the office that
can answer their questions and guide them through
projects.
Image source: Forbes.com
Great things don’t happen overnight. Achieving success in
the workplace requires the right balance of technical and
interpersonal skills. Young professionals and aspiring
leaders should continue to strive hard to reach the top.

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Lupient Automotive Group CEO Jeff Lupient is highly
dedicated to the growth of the family business. Visit this
blog for more business management tips and updates.
Client Relations: Drawing The Line
Between Friendship And Professionalism
posted Mar 27, 2017, 9:43 PM by Jeff Lupient [ updated Mar 27, 2017,
9:44 PM ]
It’s quite a common occurrence in sales for salespeople to
befriend their clients to nurture relationships. However, it is
a very human condition to naturally fall into the trap of
forging friendships with a client to a fault. Here is some
advice to find the best compromise that works.
Image source: inc.com
Aim to spend leisure time after work or on weekends. This
kind of set-up is both good for client and sales person
because the peak of work really happens during the day.
Constraining leisure outside of work hours is beneficial,
because whether on the client side or the sales person
side, productivity in the day needs focus.
A big meeting, a product demonstration, or product
sampling are examples of concrete activities that are
required for a sale to happen. A good option to take is to
schedule leisure time right after such an activity. Work and
play can be done on the same day, but ensure that the two
agenda do not interfere with each other. There’s no
problem having dinner with your client right after an event.
Learn to say “no” to your client’s invitation for another
round of drinks or coffee. Be comfortable with asking for a
rain check, or suggesting a different schedule. Learn to put
your foot down, most of all, when it comes to pricing
concerns that your client lobbies to you during your leisure
time.
Image source: gallup.com

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There is always a danger in anything that proves to be too
much. This is the same in maintaining friendships with
clients. If your friendship with a client gets in the way of
work and selling, this has to be improved. Certainly, you
can be honest with your client, if indeed he is your friend
too.
After many years of experience in sales, Jeff Lupient is
now the president and CEO of Lupient Automotive Group.
Find out more about this industry by visiting this blog.
After Sales Concerns In The Automotive
Industry
posted Feb 27, 2017, 9:50 PM by Jeff Lupient [ updated Feb 27, 2017,
9:50 PM ]
Sales is a rather interesting career. The salesperson finds
his crowning glory in the form of a customer who buys his
product and seals the deal. There are, however, a number
of logical consequences for each automotive product. This
is the reality of after sales.
Image source: thinkbusinessafrica.com
The first concern has to do with warranty. Cars have
warranty clauses in the sales contract, which the client
may or may not be mindful of. The good salesperson is
proactive in educating the client about the specifics of this.
Another concern is maintenance. It is a standard
nowadays to include a maintenance incentive in every car
purchase, one that would indicate that a vehicle is due for
a free check-up for a certain number of miles driven, or a
specific amount of time that has elapsed.
And then much later, the car becomes due for another
check-up, with the anticipation of other maintenance
issues that logically come at certain points in time. After
sales would include a general diagnostic scheme for the
much aged car.

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Image source: irwinautoit.co.uk
After sales is perhaps the only shot that an automotive
sales company has in keeping their clients loyal to them.
In the business of selling cars, long standing relationships
with clients are most important. This is not easy to
achieve, but to aim for it is very much worth the effort to
ensure business continuity.
After holding various positions in sales, Jeff Lupient now
heads the Lupient Automotive Group. To know more about
sales in the automotive industry, visit this blog.
Taking The Reins: What To Expect When
Working For a Family Enterprise
posted Feb 22, 2017, 5:51 AM by Jeff Lupient [ updated Feb 22, 2017,
5:52 AM ]
For some young people, their first job experiences (and,
far frequently, their first real jobs) would come from
participating in a family business. For individuals who
decide to want to work in their parents' industries with the
hopes of one day inheriting the family business, this is
often a long and drawn out process, but one that their
parents would for the most part appreciate.
Image source: thefbcg.com
One of the things young people must understand when
entering a family business is that simply gunning for their
parents' role in management without actually working for
any other part of the business is a recipe for disaster. If
they haven't been introduced to the family business early
on, they should instead choose a much lower position in

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the rank and file to gain a much more realistic idea of the
company's culture and processes from the ground up.
Image source: federerperformance.com
The tutelage they receive can either come from their
parents or, barring that, a trusted employee familiar with
the day to day operations of an enterprise. Young people
interested in the family business should also take every
opportunity to attend family meetings regarding business.
There are a number of challenges associated with family
businesses. Among these is the increased likelihood of
conflict due to misguided presumptions of what family
members expect or interpersonal issues inevitably
bleeding in. Young people entering the family business
should treat the family job no differently from other
professional engagements and keep personal issues
distinct.
Currently the president and CEO of the Lupient
Automotive Group, Jeff Lupient has been heavily involved
in his family's auto dealership business since his youth.
Visit this blog for more updates on running a family
business.
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