Organizational Structure Running A Successful Business
internet banking
1. Research Presentation
on
Role of Internet in Value Creation on
Private Commercial Banks of Bangladesh
Presenter
Md. Jayed Husain
Track: Finance & Banking
2. Background of the Study
Internet banking is a popular electronic medium for delivering
banking services. Banking industry is adopting and utilizing internet
for rendering retail, wholesale and corporate banking
services. Internet banking is opened a new window in banking
services and creating values for the customers. It has been regarded as
the most important way to reduce cost and maintain excellency for
clients. The development of internet in banking services has made it
possible to create superior values for customers.
3. Problem Statement
Not Have Satisfactory
Level of Internet
Banking Users
Less Interested
Educated Individuals
Give Preference on
Traditional Banking
Not Aware of Modern
Technologies & Have
Phobia to Change
Problem
Statement
4. Objectives of the Study
To Measure Level of Value Creation Through
Internet on Private Commercial Banks of Bangladesh
To Identify Satisfaction Level of The Internet
Banking Users
To Find Out Gap Between Satisfaction Level
And Expectation Level
Recommend to Minimise Such Gaps
5. Methodology of the Study
Quantitative research approach is followed in
this study. The steps of methodology are as follows:
Population
Sample Size & Sampling Method
Questionnaire Design & Survey
Data Analysis
10. Findings of the Study
Most of the clients are Unaware about I-Banking
71.7% of Real Users Appreciated in favor of
Internet Banking
Real Users Are Mostly Service-Holder
Misconception about I-Banking
Complexity & Security Concern
Fear of Unknown
11. Recommendations of the Study
Promotion of I-Banking
Implementation of Easy and Client Friendly Interface
Highly Secured Data Encryption
Continuously Updating I-Banking services
Providing Secured Client Information
Conducting More Research on I-Banking