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PRESENTATION
ON
ROLE OF INTERNET IN VALUE CREATION ON
BANKING SERVICES AT PCBs: A SURVEY STUDY
Course No: BAN-200
Course Title: Seminar and Viva Voce
2nd Year 2nd Semester
Session: 2012-13
Department of Business Administration
Shahjalal University of Science and Technology, Sylhet
Submitted To:
Chairman
Examination Committee
2nd Year 2nd Semester (2012-13)
Department of Business Administration
Shahjalal University of Science and Technology, Sylhet
Submitted By:
Name Registration No
Md. Ilias Miah 2011731019
Md. Rezaul Islam Chowdhury 2011731080
Md. Jayed Husain 2012731011
A. B. M. Atiqur Rahman 2012731023
Md. Mamun Ahmed 2012731027
Prishuti Chakma 2012731073
Background of the Study
Internet banking is one of the most popular electronic channels for
delivering banking services. Now the private commercial banking
industry is adopting and properly utilizing the internet for drawing
more customer’s attention and for delivering all banking services to
them. Internet banking is opened a new window in banking services
and creating values for the customers. It has been regarded as the most
important way to reduce cost and maintain or enhance services for
consumers. The development of internet in banking services has made
it possible to create new kinds of values for customers.
Problem Statement of the Study
 Internet banking is introduced in Bangladesh lately.
 Some PCBs have internet banking service but their users are not at
the satisfactory level.
 General people are not interested in using internet banking.
Therefore, we conducted our study on why people are not interested
in internet banking and how internet banking should be introduced to
the common people for creating greater values for them.
Objectives of the Study
To measure level of value creation through internet banking services
in Bangladesh.
To identify satisfaction level of the internet banking users.
To find out gap between satisfaction level and expectation level and
recommend minimizing such gaps.
Methodology of the Study
The study followed quantitative approach as a research method. The
steps of methodology are as follows:
 Population
 Sample size and sampling method
 Questionnaire design
 Data collection
 Data analysis
Data Analysis of the Study
20-24
21%
25-29
33%
30-34
36%
35-39
6%
40-44
2%
45-above
2%
AGE OF RESPONDENTS
Frequency
Percent
0
20
40
60
Teaching Private
service
Banker Student others
5
21
12 8 2
10.4
43.8
25
16.7
4.2
PROFESSION OF RESPONDENTS
Frequency Percent
Reasons of using I-Banking ƒ %
Easy to use 12 25.0
Saves time 10 20.8
24 hours availability 13 27.1
low cost 6 12.5
Secured transaction 6 12.5
Complexity Hassles
reduction
Low
charges
Secured
banking
ƒ % ƒ % ƒ % ƒ %
Strongly
agree
4 8.3 18 37.5 18 37.5 9 18.8
Agree 14 29.2 24 50.0 18 37.5 19 39.6
Neutral 11 22.9 4 8.3 7 14.6 10 20.8
Disagree 17 35.4 2 4.2 5 10.4 8 16.7
Strongly
disagree
2 4.2 1 2.1
Findings of the Study
 Most of the clients are not aware of the benefits of I-
Banking.
 Misconception about I-Banking
 Limited sectors of implementation
 Fear of unknown
Recommendations of the Study
 Promotion of I-Banking
 Implementation of easy and client friendly interface
 Continuously updating I-Banking services
 Providing secured client information
 Conducting more research on I-Banking
Conclusion
Internet banking is gradually increasing value to the banking
services in Bangladesh. If the banks plan to expand the
customer base of internet banking they should focus more
on service quality, responsiveness, privacy and security
assurance and reliability factors of internet banking.
Attention should also be given in the encryption of the
information which is exchanged between the users and the
bank.

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Final presentation-2-2 downloaded

  • 1. PRESENTATION ON ROLE OF INTERNET IN VALUE CREATION ON BANKING SERVICES AT PCBs: A SURVEY STUDY Course No: BAN-200 Course Title: Seminar and Viva Voce 2nd Year 2nd Semester Session: 2012-13 Department of Business Administration Shahjalal University of Science and Technology, Sylhet
  • 2. Submitted To: Chairman Examination Committee 2nd Year 2nd Semester (2012-13) Department of Business Administration Shahjalal University of Science and Technology, Sylhet Submitted By: Name Registration No Md. Ilias Miah 2011731019 Md. Rezaul Islam Chowdhury 2011731080 Md. Jayed Husain 2012731011 A. B. M. Atiqur Rahman 2012731023 Md. Mamun Ahmed 2012731027 Prishuti Chakma 2012731073
  • 3. Background of the Study Internet banking is one of the most popular electronic channels for delivering banking services. Now the private commercial banking industry is adopting and properly utilizing the internet for drawing more customer’s attention and for delivering all banking services to them. Internet banking is opened a new window in banking services and creating values for the customers. It has been regarded as the most important way to reduce cost and maintain or enhance services for consumers. The development of internet in banking services has made it possible to create new kinds of values for customers.
  • 4. Problem Statement of the Study  Internet banking is introduced in Bangladesh lately.  Some PCBs have internet banking service but their users are not at the satisfactory level.  General people are not interested in using internet banking. Therefore, we conducted our study on why people are not interested in internet banking and how internet banking should be introduced to the common people for creating greater values for them.
  • 5. Objectives of the Study To measure level of value creation through internet banking services in Bangladesh. To identify satisfaction level of the internet banking users. To find out gap between satisfaction level and expectation level and recommend minimizing such gaps.
  • 6. Methodology of the Study The study followed quantitative approach as a research method. The steps of methodology are as follows:  Population  Sample size and sampling method  Questionnaire design  Data collection  Data analysis
  • 7. Data Analysis of the Study 20-24 21% 25-29 33% 30-34 36% 35-39 6% 40-44 2% 45-above 2% AGE OF RESPONDENTS Frequency Percent 0 20 40 60 Teaching Private service Banker Student others 5 21 12 8 2 10.4 43.8 25 16.7 4.2 PROFESSION OF RESPONDENTS Frequency Percent
  • 8. Reasons of using I-Banking ƒ % Easy to use 12 25.0 Saves time 10 20.8 24 hours availability 13 27.1 low cost 6 12.5 Secured transaction 6 12.5
  • 9. Complexity Hassles reduction Low charges Secured banking ƒ % ƒ % ƒ % ƒ % Strongly agree 4 8.3 18 37.5 18 37.5 9 18.8 Agree 14 29.2 24 50.0 18 37.5 19 39.6 Neutral 11 22.9 4 8.3 7 14.6 10 20.8 Disagree 17 35.4 2 4.2 5 10.4 8 16.7 Strongly disagree 2 4.2 1 2.1
  • 10. Findings of the Study  Most of the clients are not aware of the benefits of I- Banking.  Misconception about I-Banking  Limited sectors of implementation  Fear of unknown
  • 11. Recommendations of the Study  Promotion of I-Banking  Implementation of easy and client friendly interface  Continuously updating I-Banking services  Providing secured client information  Conducting more research on I-Banking
  • 12. Conclusion Internet banking is gradually increasing value to the banking services in Bangladesh. If the banks plan to expand the customer base of internet banking they should focus more on service quality, responsiveness, privacy and security assurance and reliability factors of internet banking. Attention should also be given in the encryption of the information which is exchanged between the users and the bank.