1. Andrew Connell
Head of Digital, APAC
HSBC
Jay Sidhu
Chief Executive Officer
BankMobile
Luvleen Sidhu
Chief Strategy Officer
BankMobile
Neal Cross
Chief Innovation Officer
DBS
Vikram Nimkar
Country Head of India
Westpac Premium Bank
Michael Yue
Head of Banking and
Financial Services
Google
With more than 150 of your peers and over 20 expert speakers discussing
the key developments in the industry both this year and next, The Future of
Digital Banking: Asia Pacific is the only event you and your colleagues need
to attend in 2016.
Stephen Bowe
Head of Digital
BNZ
Warren Cammack
Head of Innovation
Vietnam International Bank
Vivek Bhanot
Head of Business Intelligence
VP Bank Vietnam
Li Shu-Pui
Head of Financial
Infrastructure Development
Hong Kong Monetary Authority
Raj Dhamodharan
Group Head of Emerging
Payments, Asia Pacific
Mastercard
Nektarios Liolios
Global Managing Director
Startupbootcamp FinTech
wwwmakfcucmdigiankinga
ia
Early registration
rates available
Book before 26th
February to save $200
Exclusive rates for
financial institution
professionals
available
This conference
brings together an
impressive range of
top flight speakers
to address the new
opportunities and
challenges that the
industry is facing
both today and in the
future”
CEO, Barclays
The Future of Digital Banking:
Asia Pacific
Explore the opportunities of today and tomorrow with
leading innovators and pioneers
15th & 16th March 2016
Suntec, Singapore
PRAISE FROM A PREVIOUS
MARKETFORCE BANKING EVENT:

2. 2
For More information, please visit the website
1
09.00 Welcome address by Marketforce
09.05 Chair’s opening remarks
Putting the customer at the centre of your
digital strategy
09.10 Designing a customer-centric digital bank
• How best can banks ensure services suit the customer’s
needs rather than their own?
• In what respect are existing digital strategies failing to meet
customers’ requirements?
• Insider knowledge: how best can banks pre-empt customer
demands?
• What new opportunities does digital banking present for
providing value-adding services?
Andrew Connell, Head of Digital, APAC, HSBC
09.30 Creating a digital offering that builds loyalty
• To what extent can valuable relationships be developed online
rather than face-to-face?
• What are the key ways in which you can secure loyalty in a
digital context?
• How can analytics be used to offer new and better services
that encourage loyalty?
Stephen Bowe, Head of Digital, BNZ
09.50 Advisory session
10.10
P2P
!
?
!
P2P
Leaders’ Forum
Constructing the ultimate customer-centric digital experience
• What more do banks need to do to be truly customer-centric?
• Are banks keeping pace with consumer behaviour?
• How can the industry better understand the customer’s
needs?
• What is the best process to ensure successful digital design?
• What digital lessons can be learnt from other industries?
• How best can banks convey their new customer-centric
strategy to the public?
Andrew Connell, Head of Digital, APAC, HSBC
Kim Downs, Innovation and Digital Client Experience, APEA
Lead, ANZ
Stephen Bowe, Head of Digital, BNZ
10.40 Refreshments
Overcoming the challenges to digital banking
11.10 Producing a digital-friendly culture
• In what ways can you best inspire innovation throughout your
bank?
• Encouraging innovation and invention: obtaining ideas from
every level
• What can be done to attract the right kind of people to the
banking sector?
• Keeping the ball rolling: how to maintain a future-facing
attitude
Vikram Nimkar, Country Head of India, Westpac Premium Bank
11.30 The next decade of banking technology
• How does existing technology need to change in order to
achieve digital leadership?
• How can you limit effects on the customer during the
transition phase to digital?
• What role could cloud banking have to play?
• How can you ensure security remains strong as technology
advances?
Ali Aziz, Chief Information Technology Officer, Bank Rakyat
The Future of Digital Banking: Asia Pacific
15th & 16th March | Suntec, Singapore
Day 1 - tuesday 15th march 2016With two decades of experience producing
conferences for the banking sector around the
world, Marketforce brings you The Future of
Digital Banking: Asia Pacific. This event will offer
senior professionals from across the industry the
opportunity to come together and discuss new
ideas and learn fresh insights from those leading
the change.
• Gain greater understanding of the power of putting the
customer at the forefront of digital strategy
• Learn about encouraging customers to use digital
channels and the possibilities of digital marketing
• Explore the potential of mobile banking and the
latest developments in mobile payments
• Uncover the secret to working in Fintech and how to
build successful partnerships
• Take part in discussions on the future of innovation in
banking and how the industry might look in 2020
A well organised showcase of key
influencers and thought provoking
ideas from across the British banking
industry”
Head of Retail Banking and Wealth Management UK,
HSBC
Great speakers, excellent
networking opportunities”
Risk Consultant, KPMG
praise from previous
Marketforce banking events:
Hours of content9+
speakers20+
hours of networking4+

3. 3
7
6
5
4
11.50 Advisory session
12.10 Untapped Potential: Using Data And Analytics Effectively
• Importance of data
• Enterprise Information Management framework
• BI Maturity Curve: From reactive to predictive
• Real life application of predictive modelling
Vivek Bhanot, Head of Business Intelligence, VP Bank Vietnam
12.30 Questions
12.50 Lunch
Adoption and migration: encouraging current
consumers to use digital
14.05 Finding the Moments That Matter: A Google perspective
• Helping customers understand the value of digital
• What can be done to create a valuable and useful experience
for the customer?
• Challenging demographics: can all customers be persuaded to
use digital?
• What strategies are key to enabling customers to use digital
effortlessly?
• Should services offered to customers be digital by default?
Michael Yue, Head of Banking and Financial Services, Google
14.25 Advisory session
14.45
P2P
!
?
!
P2P
Case Study: using digital marketing to
encourage adoption
15.05 Questions
15.20 Refreshments
Pursuing new markets through digital technology
16.10 Banking the unbanked: a whole new customer base
• What are the key strategies for encouraging unbanked
consumers to join your bank?
• How can digital products be adapted to suit those who have
never banked before?
• How can you know your new online customers well enough to
ensure robust security?
• Will targeting this market work for all banks or only some?
Rana Peries, Director, Innovation and Digital, Barclays
16.30 Mobile Money – the game changer has arrived
• Evolution of mobile money in emerging markets: what have we
seen?
• How will mobile money build on banking the underbanked?
• Potential to bring Global Corporates into the eco-system:
cashless payments in the B2C and C2B space
• Standard Chartered Bank’s participation: forging partnerships
with Mobile Wallet Providers to grow these eco-systems
Namita Lal, Managing Director, Global Head, Mobile Money,
Transaction Banking, Standard Chartered
16.50 Questions
17.05 Chair’s closing remarks and end of day one
09.00 Chair’s opening remarks
Regulating digital banking
09.05
P2P
!
?
!
P2P
Opening Keynote Address
Modernising banking regulation for the digital age
• How high a priority is adapting banking regulation for the
digital age?
• What are the regulators’ key concerns about banking through
digital channels?
• Setting in place new security procedures: how do regulators
view new innovations?
• What role can regulation play in speeding up digital adoption
and development?
Li Shu-Pui, Head of Financial Infrastructure Development, Hong
Kong Monetary Authority
09.25 Questions
Making banking mobile
09.30
P2P
!
?
!
P2P
Case Study
Mobile-only banking – creating the pocket-sized bank
Jay Sidhu, Chief Executive Officer, BankMobile
Luvleen Sidhu, Chief Strategy Officer, BankMobile
09.50 Using apps to achieve increased customer value
• What apps will customers find useful?
• What services can you offer through mobile and tablet apps
specifically to increase sales?
• Will a single app be able to handle all aspects of digital
banking?
• How significant is the return on investment on non-core
banking app design and launch?
10.10 Advisory session
10.30 Developing payments for the mobile world
• What changes are needed to ensure customers can do
everything on their mobiles?
• How will contactless payments develop alongside mobile
technology?
• What are the key new technologies that will take mobile
payments to the next level?
• How significant a threat or opportunity do digital wallets
present?
Raj Dhamodharan, Group Head of Emerging Payments, Asia
Pacific, Mastercard
10.50 Questions
11.10 Refreshments
The future of banking channels
11.40 Guaranteeing a seamless multi-channel experience
• Why is a multi-channel presence fundamental to digital
success?
• What changes are needed to ensure customers can move
across channels seamlessly?
• What is the best way of achieving a single customer view
across multiple channels?
• What developments are needed to keep pace with changing
customer behaviour?
Day 2 - Wednesday 16TH MARCH 2016
at WWW.marketForce.eu.com/diGibankinGasia330

4. 9
8
12.00 Advisory session
12.20 Digitising physical channels: developing smart branches and
ATMs
• What will the role of the branch be in 2020 and how should
banks prepare?
• Will digital channels complement or replace traditional
branches and ATMs?
• Which smart devices need to be incorporated into the modern
branch?
• How can you utilise ATMs to either replace or complement a
branch presence?
12.40 Questions
12.55 Lunch
An exploration of the possibilities for innovation
in FinTech and beyond
14.10 “Winter is coming”: how 5 types of Fintech will dramatically
change the financial world
• Building the engines of innovation: how can we create a
culture of innovation?
• Barriers to innovation: how to overcome them
• What does the future hold for innovation?
Neal Cross, Chief Innovation Officer, DBS
14.30 Advisory session
14.50 Accelerating start-ups: exploring opportunities for banks in
FinTech
• What are the key benefits of being a start-up developer?
• How can you best discover promising start-ups?
• What strategies are key to nurturing innovation?
• How can you strike the right balance to keep both partners
happy?
Nektarios Liolios, Global Managing Director, Startupbootcamp
FinTech
15.10 Questions
A vision for banking in 2020
15.25 P2P
!
?
!
P2P
Panel Discussion and Mobile Voting
Predicting the future of innovation in banking
Delegates will now have the opportunity to vote on a series of
questions using their mobile devices. The panel will discuss
poll results as they appear. Themes covered in the session will
include:
• Which innovations will prove key to achieving digital success?
• What are the main success factors in bringing an idea to
realisation?
• How useful is customer ideation in the innovation process?
• How likely is it that totally new developments will revolutionise
banking?
• What will banking look like in 2020?
Peter Fletcher Dobson, Digital Strategy Lead, KiwiBank
Warren Cammack, Head of Innovation, Vietnam International
Bank
Christopher Loh, Group Chief Strategy and Transformation
Officer, RHB
15.55 Chair’s closing remarks and end of conference
Interested in speaking, exhibiting or hosting an
event around the conference?
Tel: +44 (0)20 7760 8685
Email: sponsorenquiries@marketforce.eu.com
Marketforce events in Asia and in
Europe are models of professionalism.
I always enjoy taking part whether in
London or Singapore and they attract
a high calibre of speaker and a senior
audience.”
Peter Somers, Chief Executive Officer, Sprintpack and
Former Member of the Executive Board, bPost
Feedback from Marketforce’s
last conference held in Asia
Attendee
breakdown
Retail Banks
Specialist Consultants
Meet your peers from across the industry:
Attendee breakdown of a previous Marketforce
banking event
IT Services
Other

5. Company Name
Address
Postcode/Zip Country Fax
How to Book
Prices
Company Information
Payments
Please select the relevant box:
I wish to book the named delegate(s) and I understand that this registration is made subject to Marketforce Business Media Ltd’s terms and conditions.
I cannot attend so I wish to purchase a copy of the conference documentation ­­@ US$250.
The conference documentation is distributed online and accessed via a password which will be emailed to you after the conference and once payment has
been made. The presentations will be online for a period of 3 months.
Signed
I enclose a cheque for the sum of ­­­_______________ . Cheques must be drawn on a UK bank account with a UK sort code and should be made payable to
Marketforce Business Media Ltd and sent to The Accounts Department, Marketforce Business Media Ltd, 3 Sutton Lane, London EC1M 5PU.
I will transfer the sum of _________________
Bank Transfer details: please transfer quoting reference SMK01 plus company name. Bank Details: Lloyds Bank, Southampton Row, London WC1B 5HR,
UK.
Bank transfers in USD should be made to Lloyds Bank, sort code 30-97-81, account number 11588125, IBAN: GB02 LOYD 3097 8111 5881 25,
BIC: LOYDGB21034.
Payments made in this way should also carry the conference name and your company name as reference.
Bank transfers in Euros should be made to Lloyds Bank, sort code 30-97-81, account number 88061150, IBAN: GB09 LOYD 3097 8188 0611 50,
BIC: LOYDGB21034.
Payments made in this way should also carry the conference name and your company name as reference.
Please debit the sum of _________________ from my Credit Card: Amex/Visa/MasterCard.
Card No Exp. Date
Holder’s Name Security Code*
Signature Date
Terms and Conditions
Delegate information
Registration and document distribution from 8.30am on Tuesday 15th March 2016.
Event accommodation
Overnight accommodation and travel costs are not included in the registration fee. For further
information on discounted hotel rooms, please refer to the delegate pack which will be sent out
once you have confirmed your place.
Please note it may be necessary for reasons beyond the control of the organisers to alter the
content or the timing of the programme.
Terms and conditions
The fee covers attendance at all sessions and payment must be received prior to the event. The
delegate rate is charged at the discretion of the conference producers.
Cancellations
Cancellations must be received in writing to cancellations@marketforce.eu.com. Verbal
cancellations will not be accepted. Where cancellation is received in writing more than 30 days
prior to the first day of the conference any fees due will be refunded in full less an administration
charge of US$160 per ticket. Where cancellations are submitted within 30 days of the first day of
the conference, the registration fee remains payable in its entirety. Substitutions are acceptable
at any time.
Data Protection
Marketforce Business Media Ltd gathers and processes data in accordance with the Data
Protection Act 1998. The information contained about you on this form may be used for future
updates about our products and services. Occasionally, we may make your details available to
carefully selected external companies for marketing purposes. If you wish your details to be
amended, removed or not passed on to external organisations, please write to the Database
Administrator at the address on the registration form. Following your update or removal request,
you may receive additional pieces of communication whilst the changes are effected.­­­
Delegate Information
Registrations on or before
26th February 2016
Registrations after
26th February 2016
Financial Institutions* $1,195 $1,395
Standard Rate $1,795 $1,995
* This rate is available for financial institutions only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this
rate. The price remains at the discretion of the conference producers, whose decision is final.
15% DISCOUNT
Title First Name Surname
Job Title
Phone Email
Title First Name Surname
Job Title
Phone Email
Title First Name Surname
Job Title
Phone Email
The Future of Digital Banking: Asia Pacific
15th & 16th March | Suntec, Singapore
To register your place, please visit the website at www.marketforce.eu.com/digibankingasia330 or fill out
the below form and return to info@marketforce.eu.com. For any queries, please call +44(0)207 760 8699.
CODE: SK