BUSINESS RELATED

1. Principles of Quality
Management
System
By:
Devjeet Roy 139 C
Jaya Priya 145 C
Riya Sherpa 160 C

2. INTRODUCTION OF TOTAL QUALITY
MANAGEMENT (TQM) ?
A Core definition of total quality management (TQM)
describes a management approach to long-term
success through customer satisfaction. In a TQM
effort, all members of an organization participate in
improving processes, products, services, and the
culture in which they work.

3. Quality management is a set of
principles, rules, and norms which
help to improve the organization's
performance.
The major aim of quality
management is to meet customer
requirements and exceed their
expectations.
What is Quality
Management?

4. Customer Focus
Leadership
People Engagement
Process Approach
Continual Improvement
Decision Making
Relationship Management
7 Principles of
Quality Management

5. Customer Focus
It provides an opportunity to understand
the current and future needs of the
customers and retain their confidence

6. Leadership
Leaders can create an
environment that
empowers the people to
engage with the
organization and help it
to achieve its quality
objectives

7. People
Engagement
Involvement of
organizational members
at various stages can
enhance the capability to
deliver higher values so
that the organization can
achieve its quality
objectives

8. Process Approach
Quality management is an inter-
related process which helps to
understand the results and boost
the organization’s performance

9. Continuous improvement is
essential to create new
opportunities and enhance
the current level of
performance
Continual
Improvement

10. Decision
Making
Decision making can be
a complex process
which always involves
some uncertainty
Facts, pieces of evidence
and data analysis results
help to make effective
business decisions

11. Relationship
Management
Maintain the success of
tthe organization by
managing the
relationships with its
interested parties to
enhance the
performance

12. Conclusion
Effective decision making helps to
predict consistent outcomes and
opportunities for performance
improvement
It helps to choose the right techniques
and methods for analyzing the data
You can enhance customer
satisfaction