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Measuring KM Performance with KPIs

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James Mullan
James Mullan

Key Performance Indicators (KPIs) can be used to measure knowledge management performance and objectives. When identifying KPIs, they should be specific, measurable, achievable, relevant and time-bound. KPIs can measure the overall KM program, projects, activities, and systems at the organizational, team and personal levels. Examples of KPIs include the number of knowledge assets created, the percentage of staff contributing or accessing documents, and the number of searches. Relating KPIs to what matters most to the audience, such as financial results or performance, helps make the metrics more meaningful.

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Key Performance Indicators (KPI’S) and Knowledge Management Kate Stanfield and James Mullan Knowledge Connections – February 2008
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