1. Jaclyn Suarez
Cell: 940-535-8837
JaclynJada2011@gmail.com
Objective
To obtain a management position that will allow me to maximize my management skills to develop, motivate,
improve operations, increase profitability and enhance my growth.
Professional Experience
NationStar Mortgage September 2011 – present
Escalation Resolution Specialist
• Resolve internal issues/ inquires regarding Short Sale and Deed in Lieu escalations from agents,
vendors, attorneys, REO agents, Title companies and internal staff
• Building and maintaining good relationships with Investors, Real Estate / REO Agents, Title
companies and Attorneys during the Short Sales/DIL process by providing excellent customer
service
• Assist investors, real estate agents, attorneys, homeowners, title companies and Short Sale / DIL
negotiators with completing their process
• Review HUDS, Title Reports and contracts for approval and accuracy
Short Sale Auction Coordinator
• Review pending short sale files and determine if auction should be utilized
• Liaison between homeowners, real estate agents, auction representatives for auction scheduling and
results
• Eliminate losses for investors
• Reporting
Asset Manager
• Loss mitigation underwriting
• Analyze the best asset performance strategy for non-performing assets by acquiring/reviewing
financial information, examining loan documents, and understanding market conditions
• Responsible for the collection and liquidation of 300 + accounts current to foreclosure; which
includes conducting short-sales, Deed-in-Lieu, refinancing, and modifications
• Develop one-on-one relationships with each borrower by understanding their equity position and
financial capabilities
•
Litton Loan Servicing LLP June 2008 – September 2011
Senior Mortgage Specialist for Goldman Sachs Whole loan team
• Assumed manager responsibilities in their absence
• Responsible for the liquidation and oversight of 150-200 accounts current to foreclosure; which
includes conducting short-sales, Deed-in-Lieu, refinancing, settlement offers and modifications
• Develop one-on-one relationships with each borrower by understanding their equity position and
financial capabilities
• Analyze the best asset performance strategy for non-performing assets by acquiring/reviewing
financial information, examining loan documents, and understanding market conditions
• Liaison between Brokers, Real Estate Agents and Attorneys
Loan Counselor III – Foreclosure
• Facilitated foreclosure files in order to control delinquencies and prevent foreclosure by setting
homeowners on repayment plans according to their financials
• Counseled mortgagors on programs used to avoid foreclosure, such as deed in lieu, pre-foreclosure
sales, loan modifications, or short-sales
• Reviewed credit and financials

2. • Saved over 2,000 homes from foreclosure
United Auto Credit September 2005 – April 2008
Assistant Branch Manager
• Underwriting and extended auto loans
• Managed the collection and administrative staff of 8
• Remarketed auto inventory via auto auctions
• Maintained satisfactory dealer relations
• Maintained gross retail sales volume $750,000 per month
• Assumed branch manger responsibility in their absences
GMAC – Underwriter / Portfolio Analyst May 2001 - August 2005
Underwriting
• Underwriting of retail and lease offerings
• Assist sales staff with dealer relations marketing and sales
• Promote GMAC plans and programs
• Assist F&I in action plans for improvement
Portfolio Analyst / Team Lead
• Maintain performance of high risk accounts
• Planning and organizing schedules
• Control losses by identifying and resolving customers needs
Education
Texas Tech University
Bachelor of Arts - Advertising
Minor – Marketing
Amberton University
Masters of Science in Management and Human Relations
Technical Skills:
Bilingual - English and Spanish
FHA, FNMA, FHLMC,, VA, USDA- Servicing, Equator, LPS, Loan Sphere, Microsoft Word, Excel, PowerPoint, PageMaker,
Access, SQL and Adobe Publisher