Last year, The Standard, a diversified financial service company, delivered two phases of its enterprise CRM solution for its Employee Benefits Sales and Retirement Plans Service functions. However, many of the data sources and applications necessary for a complete solution remained on-premises, presenting significant application integration challenges. To develop and gain approval for the solution architecture, the project architects combined an internal architecture development method based on elements of the Eclipse Process Framework with the ArchiMate® language and a powerful viewpoint from the TOGAF® Architecture Content Framework. This presentation gives an overview of the solution architecture and the architecture development process, with a focus on application integration. It explores how IT organizations can provide business value by integrating cloud-based CRM with established line-of-business applications. This presentation illustrates how the ArchiMate language can be used to model business, application, technology and information architectures, and how it empowers architects, enhances communication between diverse stakeholders, and complements existing architecture methods.
1. Typical enterprise CRM architecture problems and solutions for financial services companies
2. Techniques for integrating cloud and on-premises applications
3. How the ArchiMate language is used to develop and communicate complex solution architectures