1. Email | Mail | Fax | Web | Twitter | Facebook
analyze. process. discover.
Automating business processes in your mailroom
(ECM) and contact center (CEM)
ITyX Group
Seite 1 © ITyX Solutions AG | 2012

2. Learning to Understand Content
Processing text-based business transactions efficiently
Higher market dynamic through change: How wireless Internet
accelerates communication and transforms the service economy.
›! Renaissance of the „written word“
The prevalence trend of the “written
word” will continue thanks to the
ubiquitous availability of mobile
Internet.
›! Invisible service communication
Smart grid, smart cars, our networked
lives: in the future, many everyday
tasks will be done automatically.
›! Knowledge is the key to a
digitalized next-generation service
economy
In order to efficiently capture inquiries
from customers and partners and
convert them into business processes,
organizations need to be able to
understand text-based content and
process it mostly automatically.
Seite 2 © ITyX Solutions AG | 2012

3. Learning to Understand Content
Processing text-based business transactions efficiently
ITyX solutions are based on new artificial intelligence (AI). They analyze
text-based data, adapt the way humans process data and content and
garner dynamic knowledge from it.
!
Documents Identify Business process management
Emails Validate Input management
Online requests Extract Knowledge management
Social media Automate Response management
Seite 3 © ITyX Solutions AG | 2012

4. Text Mining Software is the key to a largely
automated next-generation service economy.
ITyX solutions learn from human behavior and
adapt to the way human agents interpret and use
data.
Company & Portfolio of solutions
Seite 4 © ITyX Solutions AG | 2012

5. Company & Portfolio of Solutions
Adaptive software solutions for a next-generation service economy
ITyX develops and integrates solutions that combine all text-based
contact channels and media on one modular, adaptive processing
platform.
Seite 5 © ITyX Solutions AG | 2012

6. Company & Portfolio of Solutions
Adaptive software solutions for a next-generation service economy
ITyX’ modular solutions are based on a centralized knowledge base
and workflow platform. They automate data processing (ECM) and
customer communication (CEM).
Seite 6 © ITyX Solutions AG | 2012

7. Company & Portfolio of Solutions
Adaptive software solutions for a next-generation service economy
Areas of application: ITyX solutions are not limited to managing
communication. They also “understand” and process content.
Seite 7 © ITyX Solutions AG | 2012

8. Company & Portfolio of Solutions
Adaptive software solutions for a next-generation service economy
Scope: Optional ITyX modules cover the entire process of capturing data
and content.
Seite 8 © ITyX Solutions AG | 2012

9. Company & Portfolio of Solutions
Adaptive software solutions for a next-generation service economy
ITyX solutions are being used internationally, and they are language
-independent, multi-client capable and scalable to any need.
ITyX Locations"
Installations
Partner
Partner & Installations
Seite 9 © ITyX Solutions AG | 2012

10. Company & Portfolio of Solutions
Adaptive software solutions for a next-generation service economy
Since 2011, ITyX offers a “starter” solution for email management –
VERA.
Seite 10 © ITyX Solutions AG | 2012

11. Company & Portfolio of Solutions
Adaptive software solutions for the next-generation service economy
ITyX solutions are suitable for midsized to large service organizations
across all industries.
Financial Services Contact Centers / Outsourcing
•! DEVK Versicherungen •! Bosch Communication Center
•! DKB Service GmbH •! Pluscard
•! Commerz Direktservice Telecommunication & Technology
•! Cosmos Lebensversicherung AG •! Deutsche Telekom
•! ERV Europäische Reiseversicherung AG •! Infineon
•! HUK-Coburg / HUK24 •! Simyo
•! UniCredit Direkt Services Logistics & Travel
E-Commerce / Retail •! Air Berlin
•! Conrad Electronic •! DHL
•! IKEA Utilities
•! Klingel •! eprimo
System Integrators •! Stadtwerke Düsseldorf
•! Cirquent
•! Euroscript
•! Tieto
•! T-Systems
Seite 11 © ITyX Solutions AG | 2012

12. All Channels – One Platform
Integration and distribution models
Seite 12 © ITyX Solutions AG | 2012

13. All Channels – One Platform
Integration and distribution models
Integration: WebServices, native API´s, message queues and VIRTUAL
AGENT make ITyX solutions fit for the future.
Seite 13 © ITyX Solutions AG | 2012

14. All Channels – One Platform
Integration and distribution models
Distribution model: Volume-based licensing and free choice of
distribution model provide flexibility for IT management and the
combination with other existing hardware and software components.
One-time licensing fee Ongoing usage fee Cost per transaction
Typically based on volume Typically based on volume License or per process
Onsite operation Onsite operation Secure cloud operation
Annual maintenance Maintenance included Maintenance included
Seite 14 © ITyX Solutions AG | 2012

15. All Channels – One Platform
Integration and distribution models
Benefits at a glance: ITyX solutions...
›! ... capture, analyze, process and understand text-
based content regardless of language, structure or
source.
›! ... optimally route tickets to available resources:
1st level (external service provider), 2nd level
(expert) or automated processing.
›! ... reduce cost of subsequent steps thanks to
automation at the beginning of processing.
›! ... reduce AHT (Average Handling Time), increase
the number of cases that can be resolved at first
attempt and speed up processing.
›! ... create room for building a customer-centered
service organization: Proactive customer contact
and social media components are fully integrated.
Seite 15 © ITyX Solutions AG | 2012

16. ITyX Group
Stollwerkstraße 17-19 Phone: +49 (2203) 899870
D - 51149 Cologne, Germany Fax: +49 (2203) 8998727
www.ityx.eu
Seite 16 © ITyX Solutions AG | 2012