I-Bytes Travel & Transportation industry

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I-Bytes
Travel & Transportation
September Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................10
3. Rewards and Recognition Updates...................................................................................................................15
4. Customer Success Updates................................................................................................................................23
5. Partnership Ecosystem Updates.......................................................................................................................24
6. Miscellaneous Updates......................................................................................................................................32

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Financial, M & A Updates
Travel & Transportation Industry

Financial, M&A Updates
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Aeroflot (Russia) announces 6M 2020 IFRS financial results
• In 6M 2020, Aeroflot Group carried 12.9 million passengers, down 54.2% year-on-year. In 6M 2020, operating
results were significantly affected by the decrease in demand and flight restrictions amid the spread of the novel
coronavirus.
• In 6M 2020, Aeroflot Group’s revenue decreased by 52.0% year-on-year to RUB 149,352 million.
• Revenue from scheduled passenger flights decreased by 55.0% year-on-year to RUB 114,503 million, due to a
decrease in passenger traffic as a result of the COVID-19 pandemic.
• Cargo revenue rose by 40.7%, to RUB 12,282 million year-on-year as the Company reoriented some of its
wide-body aircraft to carry cargo and mail in the baggage compartment as well as in the cabin.
• Other revenue decreased by 43.6% year-on-year to RUB 17,479 million.
• In 6M 2020, operating costs reduced by 34.1% to RUB 195,471 million, primarily due to a reduction in
operational volumes (capacities decreased by 47.8% year-on-year), as well as due to the implementation of
measures aimed at reducing fixed costs.
• Aircraft fuel costs decreased by 52.6% year-on-year to RUB 43,929 million as flight volumes and flying time
decreased.
• Excluding fuel costs, operating costs decreased by 25.8% year-on-year to RUB 151,542 million, primarily due
to reduced operational volumes and the almost complete suspension of flights in April and May 2020.
• Other expenses decreased by 82.6% year-on-year to RUB 2,826 million, due to a decrease in expenses
associated with the booking system and flight catering amid lower flight volumes, as well as due to a RUB 7.9
billion subsidy from the Russian government.
• In 6M 2020, finance income reduced by 33.3% year-on-year to RUB 2,164 million, primarily due to a decrease
in interest income on deposits as a result of lower interest rates.
• Finance costs decreased by 14.9% year-on-year to RUB 23,189 million, primarily due to a decrease in leasing
interest expenses as a result of lower interest rates, and also due to a decrease in lease liabilities in their respective
payment currencies.
• The realised loss from hedging amounted to RUB 7,557 million and includes non-cash revaluation of lease
liabilities of RUB 6,710 million. The depreciation of the rouble during the reporting period led to a revaluation
of our debt portfolio. Following the decrease in FX-denominated revenue in accordance with applicable
accounting standards, the revaluation is reflected in the Company’s profit and loss account.
• Aeroflot Group’s net loss for 6M 2020 amounted to RUB 58,270 million. Including revaluation of lease
liabilities paid in foreign currency, the adjusted net loss for the period amounted to RUB 51,560 million.
Executive Commentary
PJSC Aeroflot Deputy CEO for Commerce and Finance, said: “In the second quarter of 2020, and above all
in April and May, most of Aeroflot Group’s fleet was grounded following COVID-related restrictions, while
the aircraft that continued flying operated with significantly reduced flight hours. The Group's extensive
route network was significantly reduced, and we only operated flights essential to maintaining transport
accessibility in the Russian regions and to supply much-needed medical equipment and medicines. As a
result, the Group's passenger traffic reduced by 88.8% in the second quarter. The biggest decrease occurred
in April, when the Group carried just 229,000 passengers, against 4-5 million before the pandemic. As
restrictions started to be lifted the domestic market began to see a gradual recovery – by the end of June
Aeroflot Group carried 1.2 million passengers. In the meantime, the health and safety of our passengers
remain our top priority, and we are doing our best to ensure passenger safety and comfort in these
unprecedented circumstances. With almost no revenue from passenger transportation we needed to think out
of the box. Given strong demand for cargo services we reoriented a number of wide-body aircraft to carry
cargo, resulting in strong cargo revenue, which was up 64.0% in second quarter year-on-year. To ensure the
Group’s financial stability we have put in place a number of optimisation measures. We entered negotiations
with our key counterparties and have already reached some agreements with regard payment holidays and
special terms with some of our partners. These and other measures enabled the Group to restrict the net loss
in the second quarter to RUB 35.8 billion.”
1
Key Financial Highlights

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CN’s Investments (Canada) in Ontario on Track to Reach over $1 billion by the end
of 2022
CN is pleased to announce that it has awarded a contract to build 1,150 new
generation, high-capacity, grain hopper cars to National Steel Car Ltd. of
Hamilton, ON, bringing to $1-billion the amount CN plans to invest in Ontario
by the end of 2022. In addition to its purchase of 1,150 rail cars, as well as
CN’s ongoing annual capital investments, CN has also pledged to invest more
than $250-million in the construction of the proposed Milton Logistics Hub,
an essential transportation infrastructure project that is critical to the economic
future of consumers in Ontario and Canada. On July 21, 2020, CN announced
it was purchasing the new closed 55-foot eight-inch jumbo grain hopper cars,
each with 5,431 cubic feet of capacity. CN’s Western Canadian grain fleet is
comprised of CN-owned hoppers, leased cars and private customer equipment.
The new grain hopper cars will enable the company to move more tonnage of
grain per year.
“As we continue to see the North American economy recover, CN is
determined to play an essential role in Canada’s return to national
prosperity following the challenge of COVID-19. We are doing it in many
ways – including by making significant investments in the places we serve.
The $1-billion CN plans on investing in Ontario over the next two years
demonstrates our ongoing commitment to the Province. The purchase of
new railcars will encourage economic recovery, and help CN continue to
meet the growing needs of grain farmers and grain customers across
Canada.” - President and Chief Executive Officer, CN
Description
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DP World (UAE) acquires feeder & regional trade operators
Unifeeder, through its Unifeeder ISC (Indian Subcontinent) platform, a majority owned subsidiary of
DP World Limited, announced the acquisition of Transworld Feeders FZCO, Avana Logistek Limited,
including its subsidiary Avana Global FZCO, and Transworld Feeders Pvt. Ltd., the containerised
Indian coastal and EXIM feeder shipping operations of Shreyas Shipping and Logistics Limited,
excluding vessels and bulk operations. The transaction is subject to regulatory approvals. Transworld
Feeders FZCO and Avana Global FZCO are leading independent feeder and NVOCC (Non-Vessel
Operating Common Carriers) operators, offering container feedering services and regional trade
solutions connecting a wide range of ports in the Middle East, the Indian Subcontinent and Far East
through their dense network. The central hub port at Jebel Ali (UAE) plays a pivotal role for a large
part of the services. Both the companies have a strong presence within trade routes west of the Indian
Subcontinent and complement the recent acquisition of Feedertech and Perma Shipping, which have
a strong market position in the trade routes towards the east of the Indian Subcontinent. Transworld
Feeders Pvt. Ltd. and Avana Logistek Limited maintain a comprehensive coverage of all main ports,
terminals and inland destinations in India. Avana Logistek Limited also provides first mile and last
mile delivery solutions within the Indian domestic market. Both are market leaders in providing
logistic solutions to cargo owners, traders, forwarders, and shipping lines. Further, they will both
complement and expand our ability to offer a broader range of India focused solutions. These new
entities will continue to operate an asset-light structure as per the Unifeeder model, which delivers
greater flexibility and efficiency for customers.
Group Chairman and CEO, DP World, said: “We are delighted to announce these bolt-on
acquisitions which give us complete coverage in fast-growing markets between East Africa, Gulf,
and the wider Indian Subcontinent. These new activities are in line with our strategy and
complement our recent acquisitions of Feedertech and Perma Shipping. We now have the
capability to offer superior connectivity between Asia, the Indian Subcontinent, the Middle East,
and East Africa, and this greater scale and comprehensive network presence will allow us to
reduce inefficiencies in the supply chains to the benefit of all our customers. Transworld Feeders
and Avana are both strong and well-known brands that handle approximately 1.2mn TEU per
annum and operate in fast-growing markets. Our Unifeeder ISC platform will continue to operate
an asset-light, independent common-user platform, as we continue to build the Unifeeder brand,
which is best known for efficient connectivity, flexibility, and reliability. Unifeeder now has
full-scale capability to offer feedering and regional trade connectivity in Northern Europe,
Mediterranean, Northern Africa, Middle East, Indian Subcontinent and Asia. These acquisitions
further strengthen our logistics solution-based capabilities, as we can combine our significant
network of ports and market-leading inland logistics offering to deliver compelling supply chain
solutions to all our customers. DP World and Transworld group have enjoyed a fruitful
partnership over the years, and we are excited to partner with them as we build out our vision to
become a global supply chain solutions provider. We will continue to build on our strategic vision
to connect directly with end-customers and beneficial cargo owners by delivering end-to-end
solutions that remove inefficiencies in the supply chain and accelerate trade growth to deliver
value for our stakeholders.”
Description
3

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DP World (UAE) announces resilient financial results
Key Highlights
• Revenue of $4,076 million (Revenue growth of 17.7% on reported basis). Revenue growth of
17.7% supported by acquisitions. Like-for-like revenue decreased by 11.6% and down 3.4%
excluding Emaar land sale in 2019.
• Adjusted EBITDA of $1,534 million and adjusted EBITDA margin of 37.6%. Adjusted
EBITDA declined 4.8%, and EBITDA margin for the half-year stood at 37.6%. Like-for-like
adjusted EBITDA margin of 43.9%. Adjusted EBITDA excluding Emaar land sale in 2019
increased 1.1% year-on-year on a like-for-like basis displaying resilience of the wider portfolio.
EBITDA margin declined due to a change in mix with the consolidation of lower margin
Logistics businesses.
• Profit for the period attributable to owners of the Company decreased to $313 million. Profit
attributable to owners of the Company before separately disclosed items decreased 58.5% on
reported basis and 34.5% excluding Emaar land sale in 2019.
Robust Cash Generation.
• Cash from operating activities remains strong at $1,124 million in 1H2020 compared to
$1,046 million in 1H2019.
• Leverage (Net debt to annualised adjusted EBITDA) increased to 3.7 times (Pre-IFRS16)
from 3.4 times at FY2019. On a post-IFRS16 basis, net leverage stands at 4.3 times compared
to 3.9 times at FY2019.
• DP World credit rating remains investment grade at BBB- with Stable Outlook by Fitch and
Baa3 with Stable Outlook by Moody's.
DP World De-lists from Equity Market.
• Port and Free Zone World (PFZW), parent of DP World, acquired shares not already owned
(19.55%) for $2.7 billion.
• 96% of shareholders vote in favour of the transaction.
• PFZW borrowed $7.9 billion as at 30 June 2020, which reduced to $6.4 billion post half year,
guaranteed by DP World.
DP World Group Chairman and CEO commented: "The Covid-19 outbreak has undoubtedly
resulted in one of the most challenging periods in the history of our industry. Our gross
volumes have declined by 3.9% in 1H2020 which compares favourably against an estimated
industry decline of 10%. However, our like-for-like EBITDA6, excluding land sale in the
prior period, has grown by 1.1% during this period which demonstrates that we have
managed costs efficiently. This outperformance once again demonstrates that we are in the
right locations and a focus on origin and destination cargo will continue to deliver the right
balance between growth and resilience. Despite the challenges, we have continued to make
progress on our strategy to deliver an integrated supply chain solution to cargo owners. We
have focused our efforts on digitizing logistics and developed solutions for several verticals
including the Automotive, Oil & Gas and FMCG industries. We are pleased to state that
cargo owners have responded positively, and we are now delivering efficient solutions to our
customers, which bodes well for the future. In 2020, DP World de-listed its equity from the
stock exchange and returned to private ownership. The strength and resilience that our
business continually demonstrates throughout the cycles is due to the investment the Group
has made over the years in response to changes in our industry. Our ability to adapt and
change has been the key to our success, and we must continue to evolve for continued
growth. We believe this long-term approach to business is not aligned with the short term
thinking of equity markets and consequently the next stage of DP World's development will
take place as a private company. Looking ahead, our focus is on the safety of our employees,
integration of our recent acquisitions to drive synergies, containing costs to protect
profitability and managing growth capex to preserve cashflow. Overall, we are encouraged
that our business has performed better than expected given the Covid-19 pandemic and,
while the outlook is still uncertain, we remain positive on the medium to long-term
fundamentals of the industry."
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DP World (UAE) and CDPQ Expand Global Investment Platform to US$8.2 billion
DP World, a global infrastructure-led supply chain solutions provider, and Caisse de
dépôt et placement du Québec (CDPQ), a global institutional investor, announce the
expansion of their ports and terminals investment platform through a new
commitment of US$4.5 billion(CA$6 billion), which increases the total size of the
platform to US$8.2 billion (CA$ 10.6 billion). DP World holds 55% share of the
platform, and CDPQ the remaining 45%. Since its launch in December 2016, the
platform has invested in 10 port terminals globally and across various stages of the
asset life cycle. The enhanced platform will continue to target assets globally, but
with an increased scope to broaden its footprint in new and existing geographies,
such as Europe and Asia Pacific. The investment platform will pursue its deployment
and diversification objectives by expanding across a wider part of the integrated
marine supply chain, such as logistics services linked to terminals.
Group Chairman and CEO, DP World, said: “The partnership between DP World
and CDPQ has been very successful, and we have benefited from each other’s
expertise. The opportunity landscape for the port and logistics industry is
significant and the outlook remains positive as consumer demand triggers major
shifts across the global supply chain. Best-in-class well connected ports and
efficient supply chains will continue to play an active role in advancing global
trade and cultivating the business environments closest to their operations.
Alongside CDPQ, a steadfast partner whose long-term vision we share, we look
forward to working together on new investments that will connect key
international trade locations worldwide.”
Description
5

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Latam Airlines Group (Chile) Reports Second Quarter Results And Advances
In Chapter 11 Process
• Revenues of US$571.9 million, representing a 75.9% fall year-on-year due to
unprecedented reductions in operations following COVID-19-related border
closures and travel restrictions. This decrease was partially offset by an 18.4%
increase in cargo revenues.
• During the quarter, total operating costs decreased 45.6%, reaching
US$1,266.7 million. As a result, the group reported an operating loss of
US$694.8 million with net losses of US$890 million.
“These results reflect the profound impact that the crisis has had on the
aviation industry and underline the need to transform the group to guarantee
its sustainability in the medium term. We will continue working to adapt to
this new environment and transform LATAM into a more agile, competitive
and efficient company," said CEO of LATAM Airlines Group.
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A.P. Moller - Maersk completes the acquisition of KGH Customs Services
A.P. Moller - Maersk has on 2nd September finalised the acquisition of KGH
Customs Services, a pan-European customs services provider, further strengthening
its capabilities as an integrated container logistics company, offering end-to-end
supply chain solutions to its global customers. During the remainder of 2020, Maersk
and KGH teams will work together on establishing a joint operating model and
optimal structure to serve their customer base going forward. Customers will
meanwhile continue to interact with their current contacts in both organisations and
enjoy the usual level of service. A.P. Moller -Maersk is an integrated container
logistics company working to connect and simplify its customers’ supply chains. As
a global leader in shipping services, the company operates in 130 countries and
employs about 80,000 people.
“The whole KGH team is looking forward to closely collaborating with our new
Maersk colleagues on providing a range of different services within the
transportation and logistics industry as one combined entity. Our enhanced
product portfolio and geographical reach will enable us to serve our customers
and their growing needs even better”, says CEO of KGH Customs Services.
Description
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Maersk (Denmark) expands warehousing & distribution in Ivory Coast
Maersk’s new storage, deconsolidation, and distribution multipurpose facility
in Abidjan is strategically located outside the city, around the industrial zone,
with easy access to the port with options to bypass the city’s traffic congestion.
The fully Maersk-operated best in class facility is equipped to suport various
industries from Retail, Fast Moving Consumer Goods and Technology. It
enables Maersk to offer a consistent warehousing experience for both our
global and local customers, assuring them the same reliable service, security
and safety being provided in this facility is on par with what customers
experience in our facilities within Europe and North America.
“Maersk has a strong presence in the West Africa market, and we are
continuously reviewing our value proposition to ensure we offer
competitive end-to-end solutions,” says Maersk Central West Africa
Managing Director. “With this facility we are able to assist customers in
meeting the dynamic challenges faced in their supply chains, providing
much needed flexibility caused by seasonal and irregular consumer
demands”
Description
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Nippon Express (Japan): Notice of Completion of Acquisition of Equity Interest
of MD Logistics, LLC and MD Express, LLC
NIPPON EXPRESS CO., LTD. hereby announces, as follows, that, as announced on May 22, 2020, in the "Acquisition of Equity Interest of
MD Logistics, Inc and MD Express, Inc. it has completed the acquisition of the entire equity interests of MD Logistics, LLC and MD
Express LLC through the subsidiary, Nippon Express USA, Inc. MD Logistics, established in 1996, is a domestic logistics provider for the
pharmaceutical and retail industries in the United States. MD Logistics' revenue for the fiscal year ending December 2019 was 51 million
USD (about 5.5 billion JPY). Under the internal management system that complies with licensing and guidelines with regards to the handling
of pharmaceuticals, MD Logistics provides distribution processing operations such as storage and packing at a range of temperature from
-40℃ to +25℃, proving their strength in tailor-made services that meet the needs of each customer. Furthermore, MD Logistics also
provides a speedy collection and delivery services that covers the entire United States. With 4 warehouses in Indiana, known as the
"Crossroads of America", MD Logistics has attained excellent access not only to land transportation but also international and domestic air
transport. Moreover, another warehouse in Reno, Nevada enhances accessibility in the western region.
Description
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Solutions Updates

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Solution Updates
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American Airlines (USA): Enhanced AirPass Platform Brings Travel Advisors More
Power to Manage Bookings
Solution Description
American Airlines tickets than ever before through a new AirPass account management platform. Advisors will now be able to make
real-time decisions for customers through updates, including enhanced fare transparency, full itinerary visibility and control of ticket from
the time of booking to destination arrival through the new online tool. This new platform, available at airpass.aa.com is the industry’s first
pre-paid travel membership program to equip users with online account setup in less than one day. AirPass now streamlines new member
enrollment and provides approved accounts with login credentials and booking access within 24 hours. Additional improvements include
real-time account balance displays after booking a ticket, rather than debiting the account after travel is complete, and the future ability
to purchase tickets with American’s partners. AirPass provides members with an elevated travel experience including fixed-rate fares, no
change or cancellation fees, instant AAdvantage® elite status, complimentary Admirals Club® membership, instant upgrades, Priority
check-in and boarding, companion benefits, inflight amenities and more.

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Solution Updates
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C.H. Robinson (USA) Announces Unmatched Number of TMS And ERP Integrations – Further
Reinforcing Its Position As Most Connected Logistics Platform
11
C.H. Robinson announced industry-leading connectivity integrating an unprecedented 19 transportation management systems (TMS) and enterprise resource
planning (ERP) systems into the company’s single, global multimodal transportation management system, Navisphere®. This integration offers access to
real-time pricing and capacity assurance and nearly eliminates the time required to get market quotes and book loads, making this a virtually instantaneous
process. In effect, that saves customers an average of one hour for every shipment. This automation also provides greater flexibility and efficiencies for
shippers at a critical time when they are faced with changing customer buying habits and supply chain disruptions due to COVID-19. C.H. Robinson’s digital
transactions are up 55% compared to a year ago – reinforcing that customers have a desire to further automate. Among the list of leading integrated platforms
are Blue Yonder, Oracle Transportation Management, Oracle NetSuite and Microsoft Dynamics 365. As one of the world’s largest Truckload and Less Than
Truckload providers and a leading global logistics provider, C.H. Robinson’s combined connectivity has streamlined the process for more shippers than ever
before and is accessible for customers of all sizes – from small businesses to the largest global shippers. For example, this integration has helped one of the
top three beverage companies in the world navigate an increasing number of new shipping lanes that have emerged due to the COVID-19 pandemic. Prior to
this solution, the company would have had to email dozens of carriers each day to manage these last-minute changes, but now that step is eliminated. With
this advancement, customers can stay in their own systems to get real-time rates for multi-modal solutions across both Truckload (TL) and Less Than
Truckload (LTL), something no other company offers, and capabilities will continue to expand globally. Additionally, with more truckload freight than
anyone, C.H. Robinson offers unrivaled truck capacity assurance.

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Solution Updates
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Delta TechOps (USA) completes first Pratt & Whitney next-generation jet engine heavy
maintenance visit
12
The Delta TechOps MRO portfolio continues to strengthen as its aviation maintenance technicians completed TechOps’ first comprehensive maintenance
visit of a PW1100G-JM. This next-generation engine will power Delta’s future A321neo aircraft and is part of Pratt & Whitney’s GTF engine family,
covering five aircraft platforms. This PW1100G-JM induction was a heavy maintenance visit where the engine was almost fully disassembled to perform
targeted hardware upgrades. The full disassembly allowed for Delta TechOps teams to train, achieve certification to perform PW1100G-JM procedures, and
start development of in-house repair capability as a P&W disassembly, assembly and testing center. Delta TechOps is the largest airline maintenance, repair
and overhaul provider in North America. Its customers laud its reputation for high quality service. In addition to supplying maintenance and engineering
support for Delta's large fleet of aircraft, Delta TechOps serves more than 150 other aviation and airline customers around the world, in addition to strategic
partnerships for next-generation engines with Pratt & Whitney and Rolls-Royce. The organization specializes in high-skill work such as engines,
components, hangar and line maintenance. Delta TechOps employs thousands of aviation maintenance professionals and is one of the world's
most-experienced providers with more than 90 years of aviation experience.

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Solution Updates
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JetBlue (USA) and Marcus by Goldman Sachs® Announce Broader Availability of MarcusPay
™ – An Option for Customers to Pay Overtime
13
JetBlue and Marcus by Goldman Sachs® announced that MarcusPay™ is now available for JetBlue flights in addition to vacation packages.
MarcusPay, a no deposit, no-fee, fixed rate point-of-sale installment loan option, allows customers to pay for larger purchases over time. JetBlue, the
platform’s inaugural partner, launched MarcusPay earlier this year exclusively for customers booking JetBlue Vacations packages bundling flights with
hotels. MarcusPay’s easy application process offers JetBlue customers the opportunity to apply for a MarcusPay loan from the payment page at
jetblue.com or jetbluevacations.com and will be available soon via the JetBlue mobile app. MarcusPay can be used for trips from $750 to $10,000 and
customers can see their loan options within minutes. Customers will know how much they’ll pay and for exactly how long, with no fees, no up-front
deposit required, and a fixed interest rate. The first payment is not due until at least one month after the trip is booked. Once approved for a MarcusPay
loan and the booking is completed, travelers can be on their way. MarcusPay loans are provided by Goldman Sachs Bank USA. This partnership is part
of JetBlue’s evolution to offer more personalized trip experiences, making the dream of a vacation an easier and affordable reality for many travelers
when they feel comfortable traveling again. MarcusPay makes trip planning even more accessible with the option to pay over time for itineraries
including JetBlue flights and other amenities such as hotels, car rentals and more.

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Solution Updates
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XPO Logistics (USA) Expands Gaming Features for Tour de France Mobile App
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XPO Logistics, Inc. the official transport partner of the Tour De France race, has released a new version of its XPO Moves the Tour game
app as the cyclists take to the streets of France. The enhanced app, available at Google Play and iOS stores, allows players to compete
around the globe. In Journey mode, XPO Moves the Tour simulates driving an XPO truck along the 21 stages of the Tour de France route.
Players control their speed as they navigate through the course, earning stars each time equipment is delivered before the cyclists arrive.
In the new Arcade mode, players compete for the high score by driving safely as far as possible, while changing lanes to pick up fuel
canisters. Scores for completed runs can be uploaded to a global leaderboard. Chief information officer of XPO Logistics, said, “Millions
of people are expected to watch the Tour de France this year, many of them through digital channels. Our game app expands on that
experience and celebrates our 40th year of partnership with the Tour. We invite gaming enthusiasts everywhere to see if they have what
it takes to get to the top of the leaderboard!”

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Rewards & Recognition Updates

R & R Updates
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Aeroflot (Russia) named strongest brand in Russia and the strongest airline brand
globally by Brand Finance
15
Aeroflot has been named the strongest brand in Russia and the strongest airline brand globally by Brand Finance, the world’s leading
independent brand valuation consultancy. Brand Finance noted that Aeroflot is one of the few companies globally to strengthen its position
despite the pandemic. Analysts see this as a sign of exceptionally strong reputation and popularity among customers. Aeroflot scored a very
strong 92.1 out of a possible 100 on Brand Finance’s Brand Strength Index (BSI). This is equivalent to the highest ААА+ rating. Aeroflot is
Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. In 2019, Aeroflot carried 37.2 million passengers (60.7
million passengers as Aeroflot Group including subsidiaries). Aeroflot holds 4-Star Airline status from Skytrax and was named Best Airline
in Eastern Europe for the eighth time at the 2019 Skytrax World Airline Awards. Aeroflot has also been awarded a five-star global airline
rating by US aviation association APEX. Aeroflot was the world’s most on-time mainline airline in 2019 according to Cirium’s On-Time
Performance Review. Aeroflot is also rated five stars for the punctuality of its flights by OAG. Aeroflot is the world’s strongest airline brand
according to leading brand strategy consultancy Brand Finance.
R&R Description

R & R Updates
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American Airlines (USA) Named to the Diversity Best Practices Inclusion Index
16
American Airlines has been named to the Diversity Best Practices 2020 Inclusion Index, which recognizes top companies and
organizations engaging in effective practices of diversity and inclusion. This is the first time American has been named to the DBP
Inclusion Index. The index was established in 2017 by Diversity Best Practices, a division of Working Mother Media, the preeminent
organization for diversity thought leaders to share best practices and develop innovative solutions for culture change. The index helps
organizations understand trends and gaps in demographic representation and identifies diversity, equity and inclusion solutions to
close the gaps. Organizations provided data and were measured in three key areas: best practices in the recruitment, retention and
advancement of people from underrepresented groups — women, racial and ethnic minorities, people with disabilities, and LGBTQ
people; inclusive corporate culture, including leadership accountability; and demographic diversity for women, racial and ethnic
minorities. American’s purpose is to care for people on life’s journey. Shares of American Airlines Group Inc. trade on Nasdaq under
the ticker symbol AAL and the company’s stock is included in the S&P 500.
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ASTA Names American Its Airline Partner of the Year
17
For the second consecutive year, the American Society of Travel Advisors (ASTA) named American Airlines its Airline Partner of the
Year in the individual supplier awards. The award recognizes companies that best support advisors, as voted on by the ASTA
membership. ASTA is the world's largest association of travel professionals and strives to promote excellence within the travel
industry, while recognizing professionals who make lasting contributions to the industry. To better support advisors, American
recently unveiled a new AirPass account management platform. Advisors will now be able to make real-time decisions for customers
through updates, including enhanced fare transparency, full itinerary visibility and control of ticket from the time of booking to
destination arrival through the new online tool. These updates were made based on feedback from the advisor community. American’s
purpose is to care for people on life’s journey. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL
and the company’s stock is included in the S&P 500.
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Kansas City Southern (USA) Receives Quest for Quality Award for On-Time Performance
and Customer Service
18
Kansas City Southern announced that it has been recognized by Logistics Management magazine with a 2020 Quest for Quality award. Kansas
City Southern Railway is this year’s Rail/Intermodal Service Provider winner by leading in the key categories of On-Time Performance and
Customer Service and tying for the top spot in Equipment and Operations. Logistics Management readers evaluate companies in all modes and
service disciplines, choosing the top performers in categories including motor carriers, railroad and intermodal services, ocean carriers, airlines,
freight forwarders, third party/contract logistics services and ports. Transportation service providers are rated on five key criteria: On-Time
Performance, Value, Information Technology, Customer Service, and Equipment and Operations. Headquartered in Kansas City, Mo., KCS is a
transportation holding company that has railroad investments in the U.S., Mexico and Panama. Its primary U.S. holding is The Kansas City
Southern Railway Company, serving the central and south central U.S. Its international holdings include Kansas City Southern de Mexico, S.A. de
C.V., serving northeastern and central Mexico and the port cities of Lázaro Cárdenas, Tampico and Veracruz, and a 50 percent interest in Panama
Canal Railway Company, providing ocean-to-ocean freight and passenger service along the Panama Canal. KCS' North American rail holdings and
strategic alliances with other North American rail partners are primary components of a unique railway system, linking the commercial and
industrial centers of the U.S., Mexico and Canada.
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Korean Air Ranks First in Global Customer Satisfaction for 16th consecutive year
19
Korean Air took first place in the air passenger transport service sector at the 2020 Global Customer Satisfaction Index (GCSI) awards. This is the 16th consecutive
year Korean Air has topped the list. Developed by Global Management Association (GMA) under the Ministry of Trade, Industry and Energy, GCSI is an index to
select the best corporation in each category. It compiles and evaluates customer satisfaction levels, global competitiveness and customer loyalty. Korean Air’s
continuous efforts to differentiate its services and introduce eco-friendly aircraft have been recognized as the best by the industry since 2005. The airline has been
strongly committed to improving customer experience; its recents efforts include launching baggage notification system, expanding self-check-in options and
strengthening disinfection on its aircraft. Korean Air has also been actively reassuring passengers of a safe in-flight environment during the COVID-19 pandemic.
The airline maintains safe flights by thoroughly disinfecting all its aircraft. The airline carries out disinfection more often than the legal requirements. Domestic
flights are disinfected more than once a week, and additional disinfection work is performed on all international flights arriving at Incheon International Airport
and those departing from Incheon to the Americas. Meanwhile, Korean Air maintains the highest quality of cabin air on all its aircraft. HEPA filters installed in
aircraft effectively remove nearly 100% of any particulate matter that may be present in the air. Moreover, cabin air on all Korean Air aircraft is designed to flow
from ceiling to floor rather than from front to back, minimizing the spread of contaminants through the cabin. Back in July, the airline also conducted a special
inspection on HEPA filters and air circulation systems on its aircraft.
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NEX Logistics Indonesia receives halal certification for Bekasi Logistics Center
20
PT NEX Logistics Indonesia a subsidiary of Nippon Express Co., Ltd. in July received halal certification from the Indonesia Ulama Council's Food, Medicines and
Cosmetics Assessment Agency (LLPOM-MUI), Indonesia's halal certifying body, for its Bekasi Logistics Center on the Gobel Industrial Estate. The Bekasi
Logistics Center follows the Deltamas Logistics Center to become the second NEX Logistics Indonesia location to receive halal certification. With Muslims
making up approximately 90% of Indonesia's population of 260 million, a law went into effect in October 2019 requiring halal certification for all food, cosmetic
and pharmaceutical products produced or distributed within Indonesia. Companies doing business in Indonesia have subsequently shown heightened interest in
halal certification. Further expansion of the halal market is anticipated as a consequence of rising consumer demand driven by economic development and
population growth, and this should boost demand for warehouse storage of halal products. The recently certified Bekasi Logistics Center has been fully outfitted
with frozen, refrigerated, and room-temperature spaces within the warehouse to enable the storage of halal products at all temperature ranges. NEX Logistics
Indonesia is one of three Nippon Express Group companies to have obtained halal certification in Indonesia, enabling the Group to provide comprehensive halal
logistics services from air/ocean cargo forwarding to warehouse storage and delivery. With interest in halal products on the rise in Indonesia, Nippon Express will
continue enhancing its network for halal logistics services that supports the supply chains of customers expanding into the Muslim market, reflecting its ongoing
commitment to offering safety and peace of mind to its Muslim customers.
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XPO Logistics (USA) Named a Top 100 Trucker by Inbound Logistics
21
XPO Logistics, Inc. a leading global provider of supply chain solutions, has been named a Top 100 Trucker by Inbound Logistics magazine for the 5th
consecutive year. The 2020 Top 100 Truckers were selected from a broad range of transportation providers, including large truckload and less-than-truckload
carriers, regional haulers and niche providers, such as last mile. To determine the top truckers, Inbound Logistics assessed each company’s capabilities
relative to prevalent supply chain requirements. The 2020 directory of Top 100 Truckers serves as a benchmark for shippers when evaluating trucking
partners. President of XPO Logistics, said, “We’re honored that Inbound Logistics has once again recognized the value of our transportation services. We
went into these challenging times with strong digital capabilities for freight management on our XPO Connect platform. Our ability to source capacity in
atypical market environments is serving our customers well.”
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XPO Logistics (USA) Wins Quest for Quality Awards in Four Categories
22
XPO Logistics, Inc. a leading global provider of transportation and logistics solutions, has been named a top provider of supply chain services by
readers of Logistics Management magazine. XPO’s four Quest for Quality Awards honor the company for excellence in both transportation and
logistics. The 2020 awards recognize XPO as a top-tier provider of national and multi-regional less-than-truckload service, transportation management
solutions and value-added warehousing and distribution. Winners were determined by reader scores for information technology, on-time performance,
caliber of operations and other service criteria. For 37 years, the Logistics Management Quest for Quality Awards have been regarded as an important
measure of customer service and performance excellence in the transportation and logistics industry. President of XPO Logistics, said, “We’re honored
to be recognized for the value we deliver in four distinct areas of our service offering. The high marks we received are a strong indication of customer
satisfaction – our ultimate goal. We thank Logistics Management and its readers for these Quest for Quality Awards.”
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Customer Success Updates

Customer Success Updates
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United Helps Customers Navigate Travel Restrictions with New Online, Interactive
Map
23
United Airlines introduces a new interactive map tool on united.com and the United mobile app that allows customers to filter and view destinations'
COVID-19 related travel restrictions. The Destination Travel Guide, a first among U.S. airlines, provides an interactive, color coded map to highlight if a
destination is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel. Customers can easily
filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets
are open to the public. The Destination Travel Guide currently highlights travel restrictions and leisure offerings in the U.S. by state, and will expand to
include all international destinations the airline serves in the coming weeks. Customers viewing the color-coded map can click on each state to view local
regulations and travel guidances. There is also the option to filter the map by state to view specific information on each destination, including:
• Medical certificate needed (such as negative COVID test)
• Non-essential shops open
• Tourism accommodation open
• Restaurants open
• Bars and cafes open
• Museum and heritage sites open
• Mask in public required
• Physical distancing required
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Alaska Airlines (USA) and sustainable, essential oils brand EO introduce "air-omatherapy" at
30,000 feet
24
Alaska Airlines announced a partnership with leading personal care brand EO, extending Alaska's Next-Level Care commitment to health and
safety and taking self-care to new heights. Starting Aug. 21, guests on all Alaska flights will be offered a complimentary, single-use EO hand
sanitizing wipe, which is 99.9% effective against common germs, scented with pure organic French lavender, chamomile flower and white tea
essential oils, and 100% biodegradable. Alaska Airlines Next-Level Care program is keeping guests safe from booking to boarding and beyond,
with 100 new measures including open middle seats through Oct. 31, a pre-travel wellness assessment, a face covering requirement, and use of
electrostatic disinfectant sprayers and hospital-grade HEPA filters combined with an air filtration system that refreshes the cabin with outside air
every three minutes. Alaska's partnership with EO elevates the travel experience by providing guests with an uplifting and calming moment in the
air, thanks to the addition of pure lavender essential oil. According to the CDC, cleaning hands often is one of the most important things people
can do to stop the spread of the COVID-19 virus, along with wearing a face mask. When soap and water aren't readily available, the CDC
recommends using a hand sanitizer with at least 60 percent alcohol – EO's Hand Sanitizing Wipes are formulated with a 62 percent alcohol content
derived from non-GMO sugar cane.
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The Lion Electric Co. Receives Largest Order to Date
25
CN and The Lion Electric Co. announced that they have signed a Memorandum of Understanding for CN to acquire 50 zero-emission trucks by CN as part
of its fleet of trucks for intermodal use. The trucks will be used in CN's intermodal terminals in urban areas to reduce greenhouse gas emissions. In April of
2019, CN launched a pilot program to test the use of custom-built electric trucks engineered by Quebec-based The Lion Electric Co. These zero-emission
trucks, slated for intermodal use, will be tested in a variety of situations and environments across the CN network, from urban delivery, container shuttle
service, to port operations. The Lion trucks do not produce any noise pollution and will remove 100 tons of greenhouse gas emissions from the road annually.
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports
more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad
connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500-mile rail network, CN and its affiliates have been
contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental
stewardship. The Lion Electric Co. is an innovative manufacturer of zero-emission vehicles. We create, design, and manufacture all-electric class 5 to class
8 commercial urban trucks and all-electric buses and minibuses for the school, paratransit, and mass transit markets. Lion is a North American leader in
electric OEM and designs, builds, and assembles all its vehicles’ main components: chassis, battery sets, truck cabins and bus bodies.
Description

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Delta (USA) teams up with CVS Health to accelerate employee COVID-19 testing
26
Delta Air Lines is partnering with CVS Health to accelerate employee COVID-19 testing with a rapid-response option for flight crews, a move that will build
confidence about traveling with Delta among our people and customers alike. The CVS Health Return Ready SM testing will be overseen by a CVS Health
clinician at Delta hub crew lounges and takes fewer than 15 minutes to diagnose whether the active COVID-19 virus is detected. The rapid-response
nasal-swab test is the newest testing option Delta is providing employees so a baseline understanding of the infection can be established across Delta. Health
experts agree that a multi-layered approach that includes testing, regularly checking symptoms, wearing masks, distancing and personal hygiene are the
greatest inhibitors to spreading COVID-19. “Just like there’s no single method to reducing the transmission of the virus, there’s no one solution to testing our
global workforce that is always on the move,” said, Delta’s Executive Vice President and Chief People Officer. “That’s why we’re excited to be partnering
with CVS Health and their clinicians to offer an additional convenient and reliable option to our people.”
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Lufthansa and Vereinigung Cockpit agree on package of short-term crisis measures through
the end of the year
27
Lufthansa has concluded a short-term agreement with the pilots’ union Vereinigung Cockpit (VC) for initial measures to manage the coronavirus crisis.
The measures apply to the pilots of Lufthansa, Lufthansa Cargo, Lufthansa Aviation Training and some of the Germanwings pilots. The agreement
includes cost reduction measures that will apply until the end of the year. Among other things, top-up payments for short time working compensation
benefits and employer contributions to the pension scheme will be reduced from September onwards. Collective wage increases negotiated for 2020
will be postponed until January 2021. Lufthansa will refrain from implementing redundancies due to business operations for the pilots of Lufthansa,
Lufthansa Cargo, Lufthansa Aviation Training and certain of the Germanwings pilots until March 31, 2021. However, the significant overcapacity of
pilots will last considerably beyond March 2021. The number of redundancies for operational reasons can therefore only be limited by concluding a
long-term crisis agreement. In a long-term crisis package, the costs of the personnel surplus could, for example, be compensated for by a corresponding
reduction in working hours and salary for the period of the crisis. At the same time, Lufthansa has announced that for all German flight operations, it
will refrain from hiring new pilots from outside the Group as long as there is an overcapacity of cockpit staff. This will also apply to the cockpit staffing
of tourist-oriented flight operations - which will be open to pilots from Sun Express Deutschland and the German base of Brussels Airlines who flew
tourist routes during the past few years.
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FedEx (USA) and Direct Relief Team Up to Deliver Aid to Lebanon
28
More than 60 tons of critical aid will soon offer needed relief to medical personnel in Beirut, Lebanon. FedEx Corp. transported the emergency
supplies via a dedicated charter flight to help health facilities responding after a deadly explosion ripped through the city earlier this month, putting
significant strain on the medical system. FedEx supported this disaster relief effort through its relationship with humanitarian organization Direct
Relief. FedEx picked up $11 million worth of medicines, medical supplies and personal protective equipment from Direct Relief headquarters in
Santa Barbara, California and trucked the load to Memphis. Late Saturday, Aug. 22, team members loaded those supplies onto a FedEx Express
Boeing 777 at the FedEx World Hub. The relief effort is part of the company’s FedEx Cares “Delivering for Good” initiative, where the company
uses its global network and unparalleled logistics expertise to help organizations with mission-critical needs in times of disaster. The delivery of
the lifesaving supplies is also part of the company’s FedEx Cares 50 by 50 goal to positively impact 50 million people around the world by the
company’s 50th anniversary in 2023.
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Popular and JetBlue (USA) unveil new partnership with the launch of two new credit cards
29
Popular, the leading financial institution in Puerto Rico, and JetBlue the largest airline in Puerto Rico, unveiled their new partnership with the launch of two new credit cards for
customers in Puerto Rico. As trusted brands on the island, both remain committed to the growth of Puerto Rico. With the new JetBlue Mastercard and the JetBlue Mastercard Eleva
from Popular, every dollar gets cardmembers closer to traveling to the destination of their choice. Both cards provide an opportunity for customers to earn TrueBlue points – which
never expire – even faster and on everyday purchases. As an added benefit, both products offer a welcome bonus of either 5,000 or 25,000 TrueBlue points by meeting the purchase
requirement during the first 90 days of opening the credit account. Both cards feature contactless technology that allows the customer to pay by bringing the credit card close to the
Contactless Symbol of a payment terminal. With this launch, the JetBlue Mastercard becomes the only travel card in Puerto Rico without an annual fee that allows customers to earn
points for each purchase. JetBlue purchases will accumulate two TrueBlue points per $1 spent. All other purchases—groceries, restaurants, gasoline, etc.—accumulate one point per
$1 spent. The JetBlue Mastercard Eleva card, with a $99 annual fee, allows cardmembers to earn three TrueBlue points per $1 spent on JetBlue purchases and one point per $1 spent
on all other purchases. This card also has additional benefits, such as a free checked bag for the cardmember and up to three travel companions when the card is used to purchase flights
operated by JetBlue. It also provides a $100 annual statement credit on the purchase of a JetBlue Vacations package.
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Kuehne+Nagel (Switzerland) partners with UK Greetings to neutralise carbon emissions
30
Kuehne+Nagel has set out ambitious goals to neutralise the climate impacts of supply chains and is pleased to announce that UK Greetings has become the first company
in the UK to address its CO2 emissions through the Net Zero Carbon programme. UK Greetings are market-leading publishers of greeting cards and gift dressings. As
part of its Net Zero Carbon programme, Kuehne+Nagel offers UK Greetings a complete solution for CO2 neutralisation. By choosing particularly climate-friendly
transport solutions and offsetting the remaining emissions with CO2 certificates, UK Greetings’ logistics become climate-neutral. Kuehne+Nagel takes care of the entire
process and ensures smooth coordination with the rest of the supply chain. Ethical consumer spending has hit record levels in the UK, with 43% of UK consumers already
actively choosing brands due to their environmental values (Deloitte UK, 2020). It’s clear that consumers are more concerned than ever about the environmental impact
of their purchases, and for companies looking to prove their green credentials, a climate-neutral supply chain can be a key differentiator in the UK market. The Net Zero
Carbon programme means that both Kuehne+Nagel and its customers are able to fulfil those expectations. With Net Zero Carbon, Kuehne+Nagel has also set ambitious
climate targets for itself. By the end of 2020, the company's own CO2 emissions (Scopes 1 and 2 of the greenhouse gas protocol) will be neutral; by 2030, this will be
extended to all transport by suppliers such as airlines, shipping lines and haulage companies.
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Singapore Airlines And Khoo Teck Puat Hospital To Collaborate On Training Services For
Healthcare Professionals
31
Singapore Airlines (SIA) and Khoo Teck Puat Hospital (KTPH) agreed to work together on a range of specialised training services for the Singapore-based healthcare
institution. Starting in September, SIA will commence customer service training for KTPH’s new Patient Care Officers (PCO) – a role that was inspired by the Care
Ambassadors programme that KTPH and SIA jointly launched in April. The PCO is a new service professional role that works closely with doctors, nurses and allied
health staff to provide quality care service, caregiving and end-to-end care coordination for patients in the ward. SIA will create the programme in collaboration with
KTPH and tailor it for the healthcare institution’s requirements. The Airline’s cabin crew trainers will conduct a three-day course, which will be part of the 20-day overall
training curriculum for the PCOs. During the three days, they will receive training in effective interpersonal communication and customer handling, and learn how to
exemplify values such as empathy, warmth and person-centred care. This is the first time that SIA is extending its training and development services outside the
organisation. agreements cement the spirit of cooperation between SIAand KTPH, which began in April 2020 when the Airline’s first Care Ambassadors began to support
the care teams in the hospital. To date, 60 Care Ambassadors from the SIA Group have been deployed to KTPH. SIA and KTPH are also exploring other potential areas
of collaboration beyond the service sector. This includes the possible application of SIA’s crew resource management practices – a wide range of skills that are used to
enhance flight safety and reduce human error – to KTPH’s operations.
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Miscellaneous Updates

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American Airlines (USA) Donates 1 Million Pounds of Food to Aid in COVID-19
Hunger Relief
32
Since the start of the coronavirus pandemic, American Airlines has donated 1 million pounds of food to fight hunger in communities around
the world. Through its partnership with Feeding America®, and other charitable organizations, the airline contributed its surplus food to help
provide meals to families in need throughout the United States, Europe, Asia and Latin America. American began donating food and beverage
product from its inflight service and Admirals Club lounges in March. The food donations — ranging from fresh produce, snack items and
beverages — benefited communities in need via food banks and food pantries across the globe. A majority of the 1 million pounds of donated
food was distributed with Feeding America and its network of 200 food banks across the United States. Through this partnership, Feeding
America member food banks utilized 750,000 pounds of food that American donated to help provide 625,000 meals* to families in need. This
donation milestone comes as American kicks off volunteer events with Feeding America to commemorate Hunger Action Month™ in
September. Team members are mobilizing across the airline’s network to volunteer at Feeding America food banks nationwide. Additionally,
AAdvantage® members can support Feeding America through mileage donations. From now through Sept. 30, every mile donated through
the Miles for Social Good program will be given to Feeding America, up to 15 million miles.
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Women’s Equality Day: Delta (USA) supports and invests in women-owned businesses
33
Delta celebrates Women’s Equality Day along with the rest of the country in honor of the long road to women’s suffrage over a century ago and the continued
efforts toward equality. Delta champions women across the industry in various ways, such as by supporting the Supplier Development Academy – a 12-18-month
program that develops high potential diverse suppliers through mentorship and capacity-building initiatives. Supporting women-owned businesses creates
generational wealth and drives equity in multiple ways. According to the U.S. Small Business Administration, women-owned businesses comprise 36% of the
country’s businesses and employee more than 8 million workers – which is about 7% of the private-sector workforce. This number is only growing. Between 2002
and 2012, the number of women-owned firms increased at a rate 2.5 times the national average. According to the WBENC, investing in these businesses
encourages women’s economic empowerment and gender equality in businesses. In addition, it is beneficial for the overall economy, supports a future where
women have the same opportunities and growth potential as their male counterparts, and creates a marketplace that is more reflective of the population it serves.
The Supplier Development Academy, which is designed to grow and enhance the quality of diverse suppliers, has worked with multiple women-owned enterprises
throughout the years, including:
• PPICW, Incorporated – Works with companies to develop policies, programs and initiatives that support both a diverse employee and supplier base
• Slade – Construction and program management firm
• Pax Assist - Wheelchair Service Provider
• The Green Garmento – Supports businesses to affordably obtain a green supply chain
• A Haute Cookie – A luxury cookie boutique
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Nippon Express USA acquires GDP certification for Chicago warehouse
34
Nippon Express USA, Inc. a subsidiary of Nippon Express Co., Ltd. has recently set up NEX Pharma Solutions-Chicago, a temperature-controlled facility
specializing in medical and pharmaceutical products, within its warehouse located near Chicago O'Hare Airport and obtained GDP certification for the
facility, which began operations on Tuesday, September 1. The US Midwest (including Chicago) and Northeast are home to numerous pharmaceutical and
medical equipment businesses, and these regions are expected to see rising demand for related logistics services. NEUSA's Chicago location is its largest air
cargo hub, a gateway that operates regular shuttle trucks to transport cargo arriving at Chicago O'Hare Airport to company locations in other Midwestern
states for delivery as early as the following morning. NEUSA on September 1 completed the procedures necessary to make subsidiaries out of MD Logistics
LLC and MD Express LLC, two US logistics companies specializing in logistics functions for medical and pharmaceutical products. These companies have
four warehouses in neighboring Indiana as well as one in Nevada that offer storage, distribution processing and nationwide delivery services, and connecting
these to the newly upgraded Chicago hub will make it possible to link these warehouses to overseas operations while still maintaining the transport quality
appropriate for medical and pharmaceutical products. Strict compliance with Good Distribution Practice (GDP) and other quality standards is required
worldwide when handing pharmaceuticals, and customers are demanding increasingly higher quality standards for temperature control during
transport/storage. The new NEX Pharma Solutions-Chicago will enable NEUSA to provide safe and high-quality temperature-controlled transport services
and to meet customer needs with GDP-compliant facilities and operating frameworks.
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