I-Byte Travel & transportation Industry

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I-Bytes
Travel & Transportation
January Edition 2020
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Solution Updates.................................................................................................................................................7
3. Rewards and Recognition Updates...................................................................................................................9
4. Customer Success Updates..............................................................................................................................25
5. Partnership Ecosystem Updates.....................................................................................................................30
6. Miscellaneous Updates....................................................................................................................................49
7. Event Updates..................................................................................................................................................54

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Financial, M & A Updates
Travel & Transportation Industry

Financial, M&A Updates
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Adani Forays (India) Into Cold Chain Logistics With INR 296 Cr
Acquisition Of Snowman Logistics
Open digital experience company Acquia announced it has signed
a definitive agreement to receive a majority investment from Vista
Equity Partners (“Vista”), a leading investment firm focused on
enterprise software, data, and technology-enabled businesses. The
partnership with Vista will provide operational expertise to help
accelerate Acquia’s growth trajectory as the company continues to
scale. Several of Acquia’s existing investors will retain a stake in
the Company. Acquia’s Open DXP Platform is built on an open
source architecture and is informed by the largest independent
developer community in Drupal, allowing Acquia to easily fuse
disparate data and marketing technologies, automating digital
experiences at scale. As marketers work to make customer
touchpoints more intimate and impactful -- and developers push
the boundaries of digital delivery -- Acquia’s solutions are
powering the next generation of customer experiences.
Executive Commentary
Chief Executive Officer and Whole Time Director of APSEZ
said, “We are excited today to announce the acquisition of
Snowman Logistics Ltd. The acquisition is in line with our
strategy and vision to be a leader in providing integrated
logistics services in India and moving from port gate to
customer gate. Cold chain is key product in customer gate
strategy given India’s consumer driven demand. We will double
the capacity in next 5 years. With focus on increase in
utilization, higher realization from product mix and operational
efficiencies, this vertical will help further improve returns of
logistics business”
Description
1

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Adani Ports (India) And SEZ Ltd To Acquire Controlling Stake Of
75 In Krishnapatnam Port Company Ltd
Adani Ports and Special Economic Zone L imited (“APSEZ”),
India’s largest port developer, operator and the logistics arm of the
Adani Group will be acquiring a controlling stake of 75% from the
existing shareholders of KPCL. KPCL is located in the southern
part of Andhra Pradesh, the state with the second largest coastline
of in India, and is a multi-cargo facility which handled 54 MMT in
FY19. This acquisition will accelerate APSEZ’s stride towards 400
MMT by 2025. Acquisition value of KPCL is approximately
Rs.13,500 cr. The purchase consideration will be funded through
internal accruals and existing cash balance. The credit metrics of
APSEZ consolidated are not expected to change with this
transaction. The net debt to EBIDTA of consolidated APSEZ Ltd.
including KPCL in FY 21 is expected to be around 3.2x. (which is
in line with the pre-acquisition of net debt to EBIDTA of 3.1x in
FY19) The acquisition is subject to regulatory approvals. The
transaction is expected to be completed in 120 days.
Chief Executive Officer and Whole Time Director of APSEZ
said,, "KPCL is a crown jewel to join APSEZ's string of pearls,
our network of 10 economic gateways to India and this
acquisition would accelerate our stride towards FY2025 vision
of handling 400 MMT of cargo. Given the best-in-class
infrastructure and the distinct hinterland catered by KPCL, this
acquisition will not just increase our market share to 27% but
also add remarkable value to our pan-India footprint. With the
experience of successfully turning around acquisitions of
Dhamra and Kattupalli ports, we are confident of harnessing the
potential of KPCL and improve returns to stakeholders.”
Description
2

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American Airlines Announces New Investments at DFW Airport
American Airlines has announced plans to build a new, larger catering
kitchen at Dallas Fort Worth International Airport (DFW). The new
facility is part of American’s long-term growth strategy at its largest hub,
and will allow the airline to better serve customers as it grows. The
investment reaffirms American’s commitment to grow and improve
customer experience at DFW. In addition to the new kitchen, construction
is also slated to begin ona a state-of-the-art aircraft parts distribution
facility, which will help reduce maintenance delays by providing parts
from DFW to American’s global network. This year alone, American has
expanded at DFW by adding 15 more gates and increasing the amount of
flying to 900 daily departures. Additionally, the airline introduced a
Flagship Lounge to serve premium customers travelling to international
destinations. The growth is part of a larger strategy that will continue as
American continues to invest in the operational efficiency and customer
experience initiatives at DFW.
“DFW remains a great source of opportunity and growth for
American,” said American’s Vice President of DFW of Hub
Operations. “These investments will ensure we can continue to
welcome the world to and through DFW for a very long time.”
Description
3

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Delta (USA) completes tender offer to purchase shares in LATAM
Delta Air Lines has successfully completed its previously announced tender offer
and has acquired a 20 percent equity stake in LATAM Airlines Group S.A for
approximately $1.9 billion., an important milestone toward bringing together the
leading airlines in North and South America. This investment continues Delta’s
strategy of making equity investments in key airline partners around the globe. In
September, Delta and LATAM announced a strategic partnership, including the now
completed 20 percent equity investment and also a commercial joint venture. Once
fully implemented, this partnership will unlock growth opportunities for both
airlines and offer significantly expanded travel options for customers, with access to
435 destinations worldwide. Most recently, the carriers announced that they will
initially launch codesharing for flights operated by certain LATAM affiliates in
Colombia, Ecuador and Peru beginning in the first quarter of 2020. The codeshare
will offer customers increased connectivity between up to 74 onward destinations in
the United States and up to 51 onward destinations in South America.
“We look forward to working with LATAM to create a truly world-class
partnership that will give our customers unparalleled access throughout the
Americas,” said Delta President — International and Executive Vice President
— Global Sales. “Equity investments like this help create alignment within our
partnerships as we bring together our brands, enabling us to provide the very
best service and reliability for our shared customers.”
Description
4

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Ferrovial (Spain) completes 1.2 billion-dollar refinancing of the NTE
toll road in Texas
Ferrovial, through the NTE Mobility Partners consortium led by subsidiary Cintra,
has completed the refinancing of the North Tarrant Express (NTE) toll road, in
Texas (United States), in an operation worth more than 1.2 billion dollars. Within
the transaction framework, the consortium issued 331.8 million dollars in private
activity bonds (PAB) and sold at a premium that brings the total figure to 400
million dollars. In parallel, it issued 871.1 million dollars in taxable bonds. The
funds are earmarked to refinance the PAB issued in 2009 for the project’s
construction, as well as for early repayment of the original loan granted through the
TIFIA (Transportation Infrastructure Finance and Innovation Act) federal program.
Thus, the company continues to pursue its strategy of reducing financing costs and
maximizing the efficiency of its assets’ financial structures. The North Tarrant
Express in Texas is a cutting-edge toll road in whose reconstruction NTE Mobility
Partners has invested 2.5 billion dollars. Fully operational since 2014, the project
practically doubled the corridor’s capacity, by including managed lanes over its
entire length. The project encompasses 22 kilometers of the IH 820 highway and
the SH 121/183 freeway linking the IH 35W in Fort Worth with Dallas-Fort Worth
Airport on the route into Dallas.
“Figures from the first five years of the North Tarrant Express project evidence
the success of managed lanes,” explains CEO of NTE Mobility Partners, adding
that the system has reduced congestion on the road while improving traffic flow,
even at peak times of day.
Description
5

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Ferrovial (Spain) sells Broadspectrum to Ventia for 303 million euro
equity value
Ferrovial has reached an agreement to sell Broadspectrum, its Australian services
subsidiary, to Ventia as part of the process of divesting Ferrovial Services that was
announced in February 2019. The deal, which covers Broadspectrum’s businesses
in Australia and New Zealand, is for a total of 485,5 million Australian dollar (303
million euro), for the equity and intercompany loans. The enterprise value amounts
of 524,5 million Australian dollar (327 million euro). Broadspectrum and Ventia are
highly complementary businesses. Ventia is a specialist infrastructure services
provider in Australia and New Zealand. Broadspectrum reported 2.738 billion
Australian dollar, (1.684 billion euro), in annual revenues and a backlog worth
6.708 billion Australian dollar, (4.129 billion euro) at 2018 year end. Closure of the
transaction is subject to standard conditions and regulatory approvals. Ferrovial
acquired Broadspectrum in May 2016, including not only its operations in Australia
and New Zealand but also those in the United States, Canada and Chile, which are
not covered by this deal. Following the acquisition, those three territories were
integrated into Ferrovial Services International. Ferrovial expects to book a
negative impact on the transaction of approximately 270 million euro in the fourth
quarter.
“Crystallizing this deal represents progress in Ferrovial’s strategic focus on
developing sustainable infrastructure. New technologies, changes in citizens’
habits and the demands of society make it necessary to adopt this focus in order
to continue creating value for our shareholders, our stakeholders and the
communities in which we operate,” said CEO of Ferrovial.
Description
6

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Solutions Updates

Solution Updates
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ANA (Japan) to Enhance Airport Communication Services with New Interactive
Translator "POCKETALK®"
7
Solution Description
All Nippon Airways (ANA), Japan's largest and 5-Star airline for seven consecutive years, is bringing the
advanced interactive translator POCKETALK®blank produced by SOURCENEXTblank, to Japanese airports in
order to help ANA ground staff and international passengers better communicate. The first POCKETALK®
devices will be featured at the lobby and boarding gates of Osaka International Itami Airport starting on
December 18, and a total of 200 devices will be featured across all 50 domestic Japanese airports. The
introduction of POCKETALK® is the latest effort by ANA to stay at the cutting edge of technological innovation.
POCKETALK® is a portable real-time language translator that will enable ANA ground staff in domestic airports
to communicate with all of its passengers instantly and naturally - no matter what language they speak. It has the
ability to translate up to 74*1 languages including various dialects and commonly used idiomatic phrases. By
using this device, ANA staff will be better equipped to communicate with passengers in situations where a
linguistic barrier may have previously existed.

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American Airlines First to Launch Mobile App Passport Scanning
8
Solution Description
Checking in for an international flight just got easier as American Airlines launches passport scanning in its mobile app.
American is the first airline to offer passport chip scanning that securely transmits passport information directly from the
Near Field Communication (NFC) chip embedded in the passport. This allows customers to head directly to the gate for
international flights without having their passports rechecked by a customer service agent. Currently, customers
departing on international flights who check in on the app, have their passports rechecked at the airport. This step is
required even if the customer has uploaded a photo of their passport via the mobile app. With this new enhancement, the
customer will be prompted to enter their passport information and then scan their passport with an iOS or Android
device. The app provides easy-to-follow instructions for the process. Mobile passport scanning is the latest in a long line
of new customer features American has implemented to the airline’s app to make travel easier for customers. Other
recent introductions include boarding notifications, Siri shortcuts and a dark mode option. American has also rolled out
additional services to improve the travel experiences, including biometric international boarding, virtual 3D aircraft
tours online, a redesigned self-service kiosk menu that simplifies the check-in process and an improved family seating
approach, which ensures adults and kids under 14, when traveling together on the same reservation, are seated together.

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Rewards & Recognition Updates

R & R Updates
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Aeroflot (Russia): Young Traveller magazine wins Media Leader 2019 award
9
“Aeroflot: Young Traveller”, Aeroflot’s in-flight magazine for children, took first place in the key “Best Magazine for
Customers” category at the international Media Leader 2019 corporate media competition. The awards ceremony was held
in Moscow during the annual Press Service 2019: New Technologies for PR Work conference. Now in its third year, the
Media Leader competition is attended by representatives of both in-house corporate media created for employees, as well as
media designed to attract customers and investors. In 2019, the competition committee received more than 300 applications
across 22 categories. “Aeroflot: Young Traveller” won the prestigious category due to its innovative concept and design.
The magazine is a regular publication distributed on board Aeroflot aircraft, and is aimed at a children's audience – a
priority passenger category for the Russian flagship airline. The magazine uses an accessible and entertaining format to tell
young readers about the kinds of journeys that are made possible by air travel. Young passengers are guided through the
world of travel by two animal characters: a pilot (an Amur tiger named Amur) and a flight attendant (an Amur leopard
named Leia). The choice of animals is deliberate – these are rare species living in the far East of Russia, and Aeroflot pays
special attention to their protection.
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Aeroflot (Russia) again named most punctual among leading global and European
airlines in November
10
Aeroflot once again took first place in flight punctuality among the 20 largest airlines in the world in November 2019,
according to a report by leading international flight analytics agency OAG. According to OAG's monthly On-Time
Performance Report, 92.1% of Aeroflot’s flights operated exactly on schedule during the month. Aeroflot outperformed key
competitors and increased its punctuality by 2.3 percentage points compared to its October performance. OAG previously
awarded Aeroflot a five-star rating for punctuality, making Aeroflot the only airline from Russia and the largest airline in
Europe in terms of traffic to receive this rating. Only 10% of participants in the OAG On-Time Performance Star Ratings
program are awarded the maximum rating. Aeroflot has firmly established itself as a global leader in terms of flight
punctuality due to strict adherence to its own rules for air transportation, including regulations about carry-on dimensions,
check-in and boarding time. High levels of punctuality are not only a boost to an airline's image, but have an economic
benefit as well. The more the plane flies, the cheaper the cost per flight hour – and therefore also fares for passengers.
Aeroflot plans to introduce innovations based on modern digital technologies including biometric controls, which will
significantly speed up and simplify pre-flight procedures at the airport.
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Aeroflot (Russia) Receives Innovation Time 2019 Award for its "Tax Monitoring
Data Mart" Digital Project
11
Aeroflot won the annual Innovation Time 2019 award in the category "IT and digital technologies". The prestigious award
was granted to the project "Tax Monitoring Data Mart", which was developed by the airline and recognized as the
organizational and managerial innovation of the year. The award ceremony for the independent award recognizing the best
projects and practices for the development and implementation of innovations across various fields was held in Baku,
Azerbaijan. Aeroflot launched the digital platform "Data Mart" in 2018 in order to improve its reporting process with the
Russian tax authorities. The project was implemented in cooperation with the Federal Tax Service (FTS) of the Russian
Federation, whose specialists received online access to detailed transcripts of Aeroflot's tax and accounting statements,
including its earliest documents. The digital platform also enables the monitoring of tax return preparations and the results
of control procedures, as well as providing information about budget accruals. Aeroflot was able to quickly implement the
“Data Mart” project thanks to the high degree of digitalisation within the Company. The Russian carrier maintains its
ranking as fourth among all global airlines in terms of digitalisation in a rating by Bain & Company. The company intends
to further develop the project, including through artificial intelligence technologies.
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Air Canada Named Best North American Airline for International Travel by Business
Traveler USA
12
Air Canada was named Best North American Airline for International Travel for the 12th consecutive year at the 2019 Best in Business Travel
Awards by readers of leading frequent business traveller magazine Business Traveler USA. Business Traveler USA invites its readers annually to
select the top travel providers across the globe, noting that business travellers are always the first to identify the best products and services essential
to success and return on the traveller's investment.
Business Traveler USA's Best North American Airline for International Travel is the latest award won by Air Canada this year, following:
• Global Traveler - 2019 Airline of the Year
• The Trazees – Favorite Airline in North America in 2019;
• 2019 Skytrax World Airline Awards including: Best Airline in North America for the third consecutive year, World's Best Business Class Lounge
Dining, Best Airline Staff in Canada, Best Business Class in North America and Best Airline Cabin Cleanliness in North America;
• Global Traveler Leisure Lifestyle Awards - Best Premium-Economy Class and Best for Onboard Entertainment;
• The Freddie Awards' 210 Award for the airline in the Americas whose loyalty program value vote rating was trending higher, recognizing the
growing appeal of Aeroplan;
• PAX International Readership Awards - Outstanding Food Service by a Carrier in North America and Best Business Class Amenity Kit in the
Americas;
• TripAdvisor Traveller's Choice Awards – Best Business Class in North America;
• One of Canada's Top 100 Employers (2020) for the seventh consecutive year;
• Diversity in Leadership at the 2019 Airline Strategy Awards.
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‘Newsweek’ Names American Airlines Among America’s Most Responsible Companies
13
American Airlines was named to Newsweek’s 2020 list of America’s Most Responsible Companies, appearing among the top 100
companies in the publication’s inaugural ranking. American ranked highest among U.S. airlines included on the list. American’s
approach to corporate responsibility is guided by three strategic objectives: to make culture a competitive advantage, to create a
world-class customer experience and to build the airline to thrive forever. The company’s commitment to corporate responsibility is
detailed in its latest Corporate Responsibility Report. Newsweek’s list was developed from an analysis of publicly available key
performance indicators in the areas of environmental, social and corporate governance, in addition to an independent survey.
American Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte,
Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose
of caring for people on life's journey, American's 130,000 global team members serve more than 200 million customers annually.
Since 2013, American has invested more than $28 billion in its product and people and now flies the youngest fleet among U.S.
network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to
power. American also has enhanced food and beverage options in the air and on the ground in its world-class Admirals Club and
Flagship lounges. American was recently named a Five Star Global Airline by the Airline Passenger Experience Association and
Airline of the Year by Air Transport World.
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CMPort Awarded “The Golden Bauhinia - Listed Company with the Most Investment
Potential in GBA ”
14
China Merchants Port Holdings Company Limited was awarded “The Golden Bauhinia - Listed Company with the Most Investment Potential in
Guangdong-Hong Kong-Macao Greater Bay Area(‘GBA’)” on the China Securities Golden Bauhinia Awards Ceremony organised by Ta Kung Pao,
in celebration of the official release of “the development plan for GBA” as well as 70th anniversary of the founding of the People's Republic of
China. The General Manager of the Administration Department/Shenzhen Home Port Affairs Department of CMPort, accepted the award
representing CMPort. As the pioneer of transportation infrastructure investment in Shekou, Shenzhen, CMPort is naturally an important builder of
GBA. Since the reform and opening of China, CMPort has seized the development opportunities of GBA from various aspects. The Company have
made remarkable achievements in port investment, open management and bonded logistics, and has also become the industry leader in port
innovation technology. CMPort opened the first GBA “5G Intelligence Innovation Laboratory” in June 2019 and assist Shenzhen to form the 5G
international science and technology industry innovation center in GBA. Moreover, the Company build a Smart Port platform in GBA through the
transformation of Haixing Port into a highly automated “Smart Port” in year 2020. Furthermore, actively participated in the overall Qianhai Land
Development Project through signing of various Land Restructuring Agreement in year 2018. In the future, CMPort intends to make great
achievements in GBA. The China Securities Golden Bauhinia Awards Ceremony was jointly held by Hong Kong Ta Kung Wen Wei Media Group,
Listed Companies Association of Beijing, Hong Kong Chinese Enterprises Association, Chinese Securities Association of Hong Kong, Chinese
Financial Association of Hong Kong, Hong Kong Securities Professionals Association and Hong Kong Institute of Chartered Secretaries. The event
was widely recognized and has been held for nine consecutive years. CMPort has won many awards from the event as a listed company in the port
and shipping industry with outstanding performance.
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Delta’s customers respond to service enhancements by giving it top spot in customer
satisfaction in Latin America
15
Delta has earned the top spot in customer satisfaction scores among airlines serving Latin America for September and
October. Seeking customer input, listening attentively and implementing changes to improve the overall experience are the
reasons behind the steady climb Delta is seeing in score improvement year-over-year in Latin America and the Caribbean.
These scores, which have been steadily climbing over the past few years, reached a new high after the introduction of
enhancements designed to delight customers with every interaction along their journey. “Our customers are the focus of our
efforts, and their feedback helps us to continuously enhance the customer experience,” said, Delta’s Managing Director —
Latin America, the Caribbean and South Florida. “Our employees also play an important role by sharing their knowledge
and ideas about how to improve our services.”
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Delta (USA) named a Best Workplace for Diversity four years running
16
Great Place to Work® and Fortune magazine have called out Delta as one of the 2019 Best Workplaces for Diversity, an honor the airline has
now earned for four years running. Delta ranked no. 58 on the 2019 list, the only passenger airline to be included. According to Great Place to
Work, the Best Workplaces for Diversity are ones where underrepresented and historically discriminated against people experience their
workplace as a great place to work for all and are represented at every level in the organization, including the board. To determine the list, Great
Place to Work analyzed the experiences of women, underrepresented races/ethnicities, LGBTQ+ people, employees who are Boomers or older,
and people who have disabilities, comparing their survey results to their colleagues’ results at the same organizations. All told, these anonymous
survey responses on more than 60 survey questions reflecting day-to-day workplace treatment represented more than 4.8 million employees’
work lives. The Best Workplaces for Diversity stand out for creating great workplaces for all employees. Delta’s CEO, has committed to the
CEO Action for Diversity and Inclusion and was named one of 15 founding member CEOs of The New York Stock Exchange Board Advisory
Council, aimed at advancing diversity in the workplace this year. In addition, the company’s Business Resource Groups are increasingly
important and strategic resources for the business as a whole. Delta also focuses on strategic initiatives through community programs, a robust
20-year supplier diversity program, and internal and external pipelines that aim to remove economic, racial and gender barriers. Delta’s
commitment to equity is supported by achieving 100% pay parity and tracking progress toward long term goals of increasing gender and racial
diversity. Delta's senior cross-divisional Diversity & Inclusion Council ensures these goals are embedded throughout the organization by
evaluating corporate and divisional metrics, programs and proposals.
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For Second Year JetBlue (USA) Named Best Domestic Economy Class and Best
Domestic Business Class at The Points Guy Awards
17
JetBlue announced it has again been recognized by The Points Guy with awards for Best Domestic Economy Class (Airbus A321 Core)
and Best Domestic Business Class (Mint). For a second year, JetBlue was the only airline – domestically and globally – to win awards
for both economy and business. The wins underscore JetBlue’s long-standing commitment to offering the very best customer
experience in the sky no matter which product a customer chooses. The Points Guy (TPG) is a trusted travel and lifestyle media
platform that focuses on maximizing travel experiences while minimizing spending. Through an informative, clever point of view, TPG
has become the leading online resource for all things points, miles and resourceful travel experiences. This week, The Points Guy Brian
Kelly hosted the second annual TPG Awards at a star-studded event held on The Intrepid Sea, Air & Space Museum in New York. The
recognitions come as JetBlue continues to invest in the customer experience through the restyling of its Airbus A320 aircraft and the
recent introduction of its A321neo aircraft. The restyled A320s and the new A321neos introduce a new era of comfort and connectivity
to travelers, bringing to the skies the widest seats available for this aircraft and the most legroom in coach of any U.S. airline (a). The
refreshed experience also offers an unparalleled inflight entertainment (IFE) experience with 100+ channels of DIRECTV® and
hundreds of free movies and shows, expanded coverage of free Fly-Fi® broadband connectivity almost everywhere JetBlue flies (b), a
re-designed self-serve area called The Pantry® and much more.
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Mitsui O.S.K. Passenger Line (Japan) Receives Award for Outstanding Performance
in 'Cruise of the Year 2019'
18
Mitsui O.S.K. Lines, Ltd. announced that its group company, Mitsui O.S.K. Passenger Line, Ltd., has received the
award for outstanding performance in the "Cruise of the Year 2019" program, organized by the Oceangoing
Passenger Ship Association (JOPSA), for its Seto Inland Sea cruises aboard the Nippon Maru. The award reflects
efforts by MOPAS, to successfully market the most popular Seto Inland Sea cruise nationwide. MOPAS
effectively promoted these travel packages by adding value through cooperation and tie-ups with a broad range of
related companies, organizations, and communities, and as a result creating a new generation of cruise customers.
Navigation in the Seto Inland Sea is limited to vessels of less than 200m LOA, and because of its mobility, the
Nippon Maru could offer cruises that fully showcase the beauty of the area. The Nippon Maru will mark the 30th
anniversary of its launching in 2020, and a 50-day remodeling project is slated for next spring. MOPAS takes a
proactive stance in continually improving its services and opening the enjoyment of the cruise experience to more
passengers.
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NYK Group (Japan) Companies Recognized at 13th Environmental Management
Conference
19
NYK’s 13th Environmental Management Conference in Tokyo, two companies were recognized for their improvement of company
value. The two — Nippon Yuka Kogyo Co. Ltd. and MTI Co. Ltd.— were selected from among 39 domestic NYK Group companies.
NYK holds this conference once a year with NYK Group companies to share information on environmental practices and strengthen
environmental management. The two recognized group companies were highly commended for connecting their environmental
measures to their business activities. The conference participants were also captivated by a presentation by Yukihiro Misawa of the
World Wide Fund for Nature Japan (WWF Japan) who spoke about plastic pollution at sea. On the opputunity of this presentation,
NYK decided to donate to WWF Japan to support its efforts to address climate change and plastic pollution at sea. NYK will continue
to enhance its activities to reduce the environmental impact of the entire NYK Group, and will make an effort to achieve the medium-
to long-term environmental targets* for to the sustainable development of society and enrichment of the group’s corporate value.
NYK’s reduction targets for GHG emissions are 30% per ton-kilometer by 2030 compared with a 2015 base year, and 50% per
ton-kilometer by 2050 compared with the same base year. The NYK Group will make its best efforts to reduce GHG emissions by
increasing the efficiency of fleet allocation, vessel operation, and cargo handling; striving to achieve zero downtime; and realizing
visualization and optimization through hardware innovation and digitalization. These targets have been recognized as science-based by
the international Science Based Targets (SBT) initiative.
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Two NYK Group (Japan) Companies Honored at 2019 Cruise of the Year Awards
20
Two NYK Group companies were recognized at the 2019 Cruise of the Year Awards* sponsored by the Japan Oceangoing
Passenger Ship Association (JOPA). NYK Cruises Co. Ltd. received an Award of Excellence for the 10-night Saipan and Guam
cruise that the company arranged during Japan’s extended Golden Week holiday on board the luxury Asuka II cruise ship. This
cruise provided children with many activities and arranged late port departure times that allowed young passengers to partake
of sightseeing onshore for an extended time. Passengers on this cruise averaged in their 50s in age, the youngest of the ship’s
voyages this year despite this being a medium-length cruise, which contributed to the development of a next generation of
passengers. Yusen Travel Co. Ltd. was recognized with a special award for its 25th anniversary cruises. Yusen Travel attracted
many guests to its charter of Asuka II and other cruise ships in recognition of the company’s 25th year of operation since its
founding. In particular, after disembarking the ship, passengers were provided a luxurious tour that included a special railway
and bus that had been coordinated by designer Eiji Mitooka. An annual award presented by the cruise section of JOPA. The
purpose of the award is to recognize companies offering notable cruises that have contributed to the development of the travel
trade, thus increasing the motivation to produce attractive cruises and services for customers.
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Southwest Ranked No.1 By J.D. Power Website Satisfaction Studies
21
Southwest Airlines Co. earned J.D. Power’s No.1 Ranking for Southwest.com in customer satisfaction with airline travel websites.
Over the last year, Southwest has made several successful digital enhancements to Southwest.com, and the mobile app to improve the
Customer Experience, while offering the award-winning Rapid Rewards program, Customer-friendly policies, and low fares. With no
change or cancellation fees, Southwest Airlines has one the most Customer-friendly modification policies in the industry. Now,
Southwest is making modifications even easier for Customers to manage unused travel funds. Previously, Rapid Rewards members
manually tracked their confirmation numbers for unused travel funds. Now, after December 3, 2019, Customers will be able to see
remaining unused travel funds in their respective account as long as their Rapid Rewards number was listed on their booking before a
cancellation or change. Expired LUV Vouchers, and Southwest gift cards funds will not be displayed. Southwest is committed to
improving the Customer Experience with major investments in digital travel, and optimization to make travel simple, friendly, and fun
for Customers. A recent Southwest digital launch included Mobile Live Chat on the Southwest mobile app for Rapid Rewards
members. This feature provides chat support for past trips, upcoming travel, Rapid Rewards, and Policies and Procedures. Southwest is
also actively testing improvements to the multi-Passengers feature, which enables Travelers to obtain, view, save, and manage multiple
mobile boarding passes on one itinerary. The multi-Passenger mobile boarding passes will display up to eight Passengers on a single
itinerary. A full launch is anticipated in 2020.
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United Airlines' MileagePlus Named Best Overall Airline Loyalty Program for 16th
Year
22
For the 16th consecutive year, Global Traveler readers named United Airlines' MileagePlus program the Best Overall Frequent Flyer
program in the industry. Global Traveler is a monthly publication with an audience of over half a million business and luxury travelers
who vote in the Global Traveler Reader Survey to determine this award. MileagePlus has earned the top spot for loyalty programs since
the survey's first year in 2004. Readers also voted MileagePlus Best Frequent-Flyer Bonus Program for the seventh consecutive year.
The airline's co-brand MileagePlus Club Card from Chase was voted Best Overall Credit Card Program and Best Credit Card Rewards
Program for the eighth consecutive year. The United Explorer Card from Chase was named Best Frequent-Flyer Affinity Credit Card
Redemptions in this year's survey. This year, United made numerous enhancements to MileagePlus to make it a more rewarding loyalty
program for members at each level. The airline announced that MileagePlus miles never expire, began offering discounted or free
CLEAR memberships for members and introduced an industry leading way for Premier Platinum members and above to manage
upgrades with the introduction of PlusPoints. United and Star Alliance offer members more than 1,300 destinations for award travel,
more than any other U.S. airline. MileagePlus members also have more ways to earn and use their miles than any other U.S. airline
loyalty program including opportunities to use miles for once in a lifetime experiences through MileagePlus Exclusives and
opportunities to redeem as low as 1,000 miles for eGift cards.
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The UPS Store Wins Sweepstakes Award At 2020 Rose Parade®
23
The UPS Store, Inc. made its fourth appearance at the Rose Parade®, winning the Sweepstakes Award for its inspiring float, “Stories
Change Our World,” created to underscore the need to improve children’s literacy on the national stage and instill the spirit of hope.
The Sweepstakes Trophy is presented to floats for the most beautiful entry, encompassing overall float design, floral presentation and
entertainment. This is the second year in a row that The UPS Store, Inc. won the parade’s prestigious top prize. The UPS Store, Inc.
sponsored Rose Parade float, titled “Stories Change Our World,” made its way down Pasadena’s iconic 5.5 mile stretch of Colorado
Boulevard. Designed by Fiesta Parade Floats, the majestic float showcased tamarin monkeys, an endangered species, alongside
toucans, salamanders, butterflies and parrots, to represent hope and strong community ties. At 35 feet tall and 55 feet long, the float
featured thousands of fresh flowers with animated animals and three sparkling waterfalls, all of which were synchronized and powered
by a state-of-the-art hydraulic system. The float was meticulously adorned with diverse floral varieties, from vibrant blue statice
blossoms to 25,000 dark pink Hot Lady roses. The fanciful float served as inspiration for the winning young authors of “Tell Your
Tale,” a short story contest. Their stories are included in a special anthology book, in which 10,000 print copies are being handed out at
the Tournament of Roses Post Parade event through Jan. 2. The book is also available for download online. Additionally, a number of
the books are being distributed in braille to the Los Angeles area to support literacy for children that are visually impaired.
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XPO Logistics (USA) Ranked In The Top 100 Of America’s Most Responsible Companies
By Newsweek
24
XPO Logistics, Inc., a leading global provider of transportation and logistics solutions, announced that it has
been ranked No. 95 on Newsweek’s inaugural list of America’s Most Responsible Companies. The survey
evaluated 2,000 US public companies based on a combination of social, environmental and corporate
governance scores. XPO ranked second in its industry category of Travel, Transport and Logistics.
Newsweek, one of the nation’s oldest business publications, partnered with research firm Statista to
determine the most responsible public companies for 2020 from a pool of 2,000 candidates. The
organizations analyzed corporate information using key performance indicators and conducted an
independent survey of US citizens. The resulting list reflects the 300 companies with the highest total
scores. Earlier in 2019, XPO was named one of the World’s Most Admired Companies by Fortune; a leader
in the Magic Quadrant for 3PL Providers by Gartner; and a Winning “W” Company by 2020 Women on
Boards for the gender diversity of XPO’s board of directors.
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Air France-KLM accelerates fleet renewal and orders 10 additional Airbus
A350-900s for Air France
25
The Boards of Directors of Air France and Air France-KLM have decided on the replacement solution for Air France's Airbus A380s
and approved an order for 10 Airbus A350-900s. With this decision, Air France-KLM is continuing its strategy of rationalizing and
simplifying the fleet. This work has already been partly carried out at KLM, which will ultimately operate a fleet of long-haul aircraft
exclusively made up of Boeing 777 and Boeing 787. The company's pilots being qualified to fly on both aircraft. At Air France, the
upcoming order will bring the number of A350 aircraft expected to 38, three of which have already been delivered. This is a new step in
the deployment of the fleet simplification strategy at Air France. In 2023, Air France's long-haul fleet will consist of 116 planes divided
into four families: Airbus A330 and A350, and Boeing 777 and 787. As at KLM, the expected benefits are greater operational flexibility
and economies of scale, thanks in particular to the reduction of the number of pilot qualifications to three by 2023: Airbus A330 / A350,
Boeing 777 and Boeing 787. These new generation aircraft will replace the Airbus A380s currently operated by Air France and whose
fleet exit will take place by the end of 2022. Their arrival will also speed up the departure of the Airbus A340s in the first quarter of
2021. The Airbus A350-900 combines economic efficiency and environmental performance, with fuel consumption reduced by 25%
compared to previous generation aircraft, i.e. consumption of 2.5 liters per passenger per 100 kilometers. Its noise footprint is reduced
by 40%. The Air France A350-900 has a spacious and quiet cabin and is equipped with the latest generation entertainment systems as
well as a WiFi connection for the comfort of customers.
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AerCap (Ireland) Signs Lease Agreement with AirSial for 3 Airbus A320 Aircraft
26
AerCap Holdings N.V. announced it has signed an agreement with AirSial Limited, a privately-owned Pakistani
startup airline, for the lease of three used Airbus A320 aircraft. The aircraft are scheduled to deliver in the second
quarter of 2020 and will be the first aircraft to be delivered to the airline. AerCap is the global leader in aircraft
leasing with 1,360 aircraft owned, managed or on order and $43.5 billion of total assets as of September 30, 2019.
AerCap has one of the most attractive order books in the industry. AerCap serves approximately 200 customers in
approximately 80 countries with comprehensive fleet solutions. AerCap is listed on the New York Stock Exchange
(AER) and has its headquarters in Dublin with offices in Shannon, Los Angeles, Singapore, Amsterdam, Shanghai,
Abu Dhabi, Seattle and Toulouse. CEO of AerCap, said, “For more than a decade, AerCap has been the biggest
aircraft lessor in the fast growing Pakistani aviation sector and we are very pleased to support a new startup airline,
AirSial. With the rapid growth in air traffic in Pakistan as well as air liberalization, AirSial is well positioned to take
advantage of this opportunity. We wish AirSial every success with their new venture and we look forward to working
with the AirSial team as these aircraft deliver.”
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MOL's Newbuilt LNG Carrier "MARVEL Pelican" to Serve Mitsui & Co.
27
Mitsui O.S.K. Lines, Ltd. announced the delivery of the LNG carrier Marvel Pelican. Before the delivery, on November 19,
the Kawasaki Heavy Industries, Ltd. held a naming ceremony at the Sakaide Shipyard of KHI. As a crowd of VIPs and
well-wishers looked on, the vessel was named the Marvel Pelican by Mitsui & Co., Ltd. (Mitsui & Co.; President & CEO:
Tatsuo Yasunaga; Headquarters: Chiyoda-ku, Tokyo) Senior Executive Managing Officer Hirotatsu Fujiwara. The Marvel
Pelican is the third of the three newbuilding LNG carriers (Note1), that will sail under charter contracts signed with Mitsui
& Co. in September 2014 and January 2015. The vessels will mainly transport LNG from the Mitsui & Co.-backed
Cameron LNG project in the U.S. state of Louisiana. The Marvel Pelican is equipped with DFDE (Dual Fuel Diesel
Electric) propulsion system (Note2). This system achieves heat efficiency, and is a more environment-friendly,
economically superior design than normal Steam Turbine propulsion system. Mitsui O.S.K. Lines, as one of the world's
largest LNG carrier owners and management companies, will further deepen and develop its relationship with Mitsui & Co.,
and will continue to utilize its accumulated experience, know-how, and network to accurately identify customers' needs of
LNG procurement and proactively provide safe and high-quality LNG transportation services.
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UPS (USA) Delivers Expo 2020 Dubai’s Largest Shipment Ahead Of “World’s
Greatest Show”
28
UPS announced the completion of a series of multi-modal deliveries for Expo 2020 Dubai’s iconic entry portals in the run-up to next year’s
official opening. UPS, the Official Logistics Partner of Expo 2020 Dubai, choreographed multiple shipments from Germany through
Belgium’s Port of Antwerp and into Dubai’s major commercial port in Jebel Ali. The 21 x 30 meter, carbon-fiber structures were placed at
the three main entrances to the site, roughly a year before Expo 2020 opens on Oct. 20, 2020. The entryways will transform the skyline of
the Expo 2020 site and symbolize the futuristic spirit of the international exposition. The precision-machined portals were designed and
built by HA-CO Carbon GmbH, one of Germany’s cutting-edge small businesses in Bavaria. In line with Expo 2020’s theme of
sustainability, 90 percent of the material used to construct the permanent areas of the site — including the portals — will be reused or
re-purposed after the event. Expo 2020 chose UPS as Official Logistics Partner for an event that is billed as the “world’s greatest show” by
organizers, on a site that is roughly the size of more than 600 soccer fields, with 192 countries confirmed to participate. To support Expo
2020, UPS draws on its experience as the logistics sponsor of the 2012 Olympic Games in London and the 2008 Olympic Games in Beijing.
The United Arab Emirates is home to one of the world’s busiest airports, Dubai International, along with Jebel Ali Port, the largest container
port outside the Far East. UPS has operated in the region since 1989 and strategically located its Indian Subcontinent, Middle East and
Africa headquarters in Dubai.
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XPO Logistics (USA) Trucks Deliver Bicycles For Elves & More
29
XPO Logistics, Inc. is joining Elves & More to spread joy to more than 1,000 boys and girls in Northeast
Ohio this holiday season. For the 14th straight year, XPO volunteers helped assemble bicycles for Elves &
More of Northeast Ohio, and will use company trucks to distribute the gifts to children in the region. Elves
& More of Northeast Ohio is a registered 501(c)3 organization that is made up of hundreds of volunteers.
Each board member is also a volunteer; they support the organization by donating their time and services, as
well as financial support. Elves & More of Northeast Ohio takes great pride in having no paid staff. The
board works diligently at securing in-kind gifts to keep the operating budget low. Approximately 96 cents of
every dollar donated to Elves & More of Northeast Ohio is returned to the community in the form of
bicycles at Christmas time.
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30
Russia’s Federal Anti-Monopoly Service (FAS) and Aeroflot have worked together to develop a unified approach to pricing of Economy
Class airfares that adheres to anti-monopoly legislation. The new commercial policy will rely on algorithms that set prices based solely on
market terms – first and foremost, demand – without regard to the cost to the airline of operating flights. At any given time all passengers
have an equal opportunity to purchase tickets at the same price. And passengers can select the fare type that includes the service and terms
that they require and not pay for services they do not require. Airline ticket pricing is a dynamic enterprise, changing over time depending
on demand; on average, 70-80% of tickets are sold at prices below the cost incurred by the airline to fly the passenger. This ensures that air
travel is accessible to passengers with a range of incomes. The sale of the remaining seats at higher prices closer to the flight date ensures
accessibility to flights for business travelers as well as for passengers who need to fly at a specific time/date but did not purchase tickets
well in advance. The combination of 70-80% lower cost tickets and 20-30% more expensive tickets allows the airline to recoup its costs to
operate flights as well as offer competitive services. In instances where demand is lower and there is a risk that seats will not be filled,
prices may be reduced, even close to the flight date. This measure allows for increases in the seat load factor – from the actual achieved
level of 80% (average for the year) to an even higher level, which thus increases economic efficiency of fleet usage.
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Aeroflot (Russia) selects SoftwareONE to streamline software asset management
31
Aeroflot has selected SoftwareONE, an expert in software asset management, for an internal audit and developing
documentation for software asset management (SAM). This is the first stage of a large-scale project to streamline Aeroflot’s
SAM procedures, including software inventory, roll-out, operations, license monitoring, and other aspects. SoftwareONE will
carry out an audit in order to systematize and develop new SAM inventory processes. Among the key objectives set before
SoftwareONE by Aeroflot are timely purchase and renewal of software licenses, optimal use of active licenses, minimising the
risk of use of unlicensed software. As a result, SoftwareONE will develop a custom-made and ready-to-use SAM model for
Aeroflot. By the end of 2019, SoftwareONE’s specialists will complete the first stage of the audit and provide their
recommendations, after which they will begin to develop and implement new SAM processes in Aeroflot. Deputy CEO for IT
at Aeroflot commented: “Rapid innovation in the aviation industry requires Aeroflot, one of the global leaders in terms of
digitalisation, to constantly improve its software asset management. A new SAM model will help prevent losses and reduce
software risks. This business-focused SAM model will provide the company with benefits and competitive advantages with
regards to software.”
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Air France-KLM strengthens its cooperation with the Qantas Group
32
Following the reactivation in 2018 of their code-sharing agreement for links between Europe and Australia via Singapore and Hong-Kong, the
Air France-KLM and Qantas groups continued to work on opportunities for additional cooperation for the benefit of their respective customers.
As of December 9, 2019, members of Flying Blue, the loyalty program of the companies of the Air France-KLM group, will be able to earn 1
miles and XP (Experience Points) on flights operated by Qantas, and use their miles to reserve some. Flying Blue Elite customers will also enjoy
additional benefits when using Qantas flights, such as priority airport services or more generous baggage allowance. By the end of December,
Air France and KLM plan to launch a code-sharing agreement on routes operated by JetStar Asia Airways and JetStar Airways, two member
companies of Qantas Group. This new agreement will make it possible to offer new destinations in Southeast Asia and Australia via the flights
of JetStar Asia Airways from Singapore and those of JetStar Airways from Denpasar. Air France and KLM customers will thus benefit from a
seamless travel experience, with the same ticket for their entire journey and the transfer of luggage to their final destination. Under the terms of
this agreement, Air France and KLM customers will have access to a wider choice of destinations in South East Asia. Air France and KLM will
place their code on twelve additional destinations 2 accessible from Paris and Amsterdam via Singapore on flights operated by JetStar Asia
Airways: Da Nang (Vietnam), Ho Chi Minh City (Vietnam), Denpasar (Indonesia), Medan (Indonesia), Surabaya (Indonesia), Phnom Penh
(Cambodia), Siem Reap (Cambodia), Kuala Lumpur (Malaysia), Penang (Malaysia), Phuket (Thailand), Yangon (Myanmar) and Darwin
(Australia).
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Aeroflot (Russia) and Brussels Airlines sign codeshare agreement
33
Aeroflot – Russian Airlines and Brussels Airlines have signed a codeshare agreement to offer customers a bigger selection of flights
and more flexibility when travelling between Brussels and Moscow. Tickets for flights under the new agreement are on sale, and jointly
operated flights begin on 20 January 2020. The Russian flag carrier and Belgium’s national airline are joining forces to offer their
guests even more choice, thanks to a newly established codeshare agreement. Сustomers can now book flights with Aeroflot or
Brussels Airlines and travel between Brussels and Moscow from 20 January 2020. Booking a codeshare flight means that flights
booked with one airline may be operated by either of the partners under the agreement. The new agreement allows travellers flying
from Moscow easy connections to the entire Brussels Airlines network, while travellers from Brussels will enjoy better connections to
the Russian capital and Aeroflot’s global routes. Thanks to ‘through check-in’, passengers can check in their baggage at their departure
airport and reclaim it at their final destination. Aeroflot’s home base and major hub, Sheremetyevo International Airport, is a
convenient choice for business and leisure travellers to the Russian capital, and close to Moscow city centre. Brussels Airlines relocated
its Moscow operations to Sheremetyevo in June 2019. Brussels Airport, in the heart of Europe, offers direct connections to major
leisure and business destinations. Convenient connections to the centre of Brussels and Belgium’s major tourist destinations make
Brussels Airport a first choice airport for corporate guests and holidaymakers.
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American Airlines Partners with Gary Sinise Foundation Snowball Express as
Official Airline Partner
34
On Dec. 7, nearly 1,000 American Airlines team member volunteers will work with the Gary Sinise Foundation to bring
more than 1,700 family members of fallen soldiers to Orlando, Florida, for five days of fun and fellowship at the 14th
Annual Snowball Express. The event offers inspirational programs, fostering critical peer-to-peer support for them during
the holiday season. During the trip, families will visit Walt Disney World® Resort in Orlando, Florida, where they will also
have direct access to complimentary resources such as counseling services; application support for educational
scholarships; education about and access to medical and government benefits; financial counseling and assistance;
mentoring; and aid for those with special needs or disabilities. Gary Sinise Foundation Snowball Express (GSF SBE) will
offer a variety of activities and entertainment, including a concert from Gary Sinise and the Lt. Dan Band. As the official
airline of GSF SBE, American is transporting the families from 87 cities via chartered and commercial flights. American’s
13 charter flights will bring the families to Orlando International Airport from every corner of the world, some stopping at
up to three locations to pick up additional participants along the way.
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Bigger, Better and More Connected: American, Atlantic Joint Business Partners
Announce New London–Portland Route
35
American Airlines and Atlantic Joint Business (AJB) partner British Airways announced the first and only year-round service from Portland,
Oregon (PDX), to London (LHR). British Airways will operate the flight, which starts June 1. American and its joint business partners, including
Iberia and Finnair, will launch eight new transatlantic routes for summer 2020 and extend five seasonal flights beyond the summer giving
travelers more ways than ever to get to Europe. With the additional flights, the AJB will offer the widest selection of products, including
economy, premium economy, business and the most first class seats traveling across the Atlantic next summer. As previously announced,
beginning in June, customers can enjoy new seasonal service on American from ORD to Budapest, Hungary (BUD); Krakow, Poland (KRK);
and PRG, in addition to new service between PHL and Reykjavik, Iceland (KEF). Iberia recently announced new service between Madrid
(MAD) and Washington-Dulles International Airport (IAD), and International Airline Group (IAG) subsidiary, LEVEL, will launch new service
from Paris-Orly, France (ORY), to Las Vegas (LAS) and Boston (BOS). American Airlines offers customers 6,800 daily flights to more than 365
destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and
Washington, D.C. With a shared purpose of caring for people on life's journey, American's 130,000 global team members serve more than 200
million customers annually. Since 2013, American has invested more than $28 billion in its product and people and now flies the youngest fleet
among U.S. network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to
power. American also has enhanced food and beverage options in the air and on the ground in its world-class Admirals Club and Flagship
lounges. American was recently named a Five Star Global Airline by the Airline Passenger Experience Association and Airline of the Year by Air
Transport World.
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CMPort (China) and CMA CGM signed agreements to expand CMPort’s global
network to 26 Countries and Regions
36
China Merchants Port Holdings Company Limited is pleased to announce that, on 20 December 2019, CMPort entered into the Master Agreement with CMA
CGM SA and Terminal Link SAS to set out the framework in relation to, among others, the Proposed Acquisition of 10 terminals of CMA CGM, CMPort’s
subscription of the Mandatory Convertible Bonds to be issued by Terminal Link and the Loan to be provided by CMPort to Terminal Link for the purpose of
financing the Proposed Acquisition. Pursuant to the Master Agreement, Terminal Link will acquire a portfolio of participations in 10 terminals located in Asia,
Europe, Middle-East and the Caribbean (Table 1), for a total consideration of up to US$955 million. CMPort will subscribe for the Mandatory Convertible
Bonds in an amount equal to 49% of CMPort’s equity interest in Terminal Link with the overall subscription price up to US$468 million. Separately, CMPort
entered into the Loan Facility Agreement to grant Terminal Link a secured term loan facility of a principal amount up to US$500 million with a maturity of 8
years. Pursuant to the Master Agreement, the Company will be entitled to the Guaranteed Return provided by CMA CGM. All the contribution payable by the
Company under the Master Agreement (including the subscription of the Mandatory Convertible Bonds and the provision of the Loan) will be in cash and
funded by CMPort’s internal resources. Upon completion of the Proposed Acquisition, Terminal Link will own various levels of equity interests in a portfolio of
23 terminals serving various regions such as Asia, Europe, Middle-East and the Caribbean. And hence，CMPort’s global presence will expand from 18 to 26
countries and regions. The Proposed Acquisition is another cornerstone of a mutually beneficial strategic partnership between CMPort and CMA CGM in
operating and developing container terminals on a global basis and extending their relationships as business partners. CMPort believes that Terminal Link’s
exposure to terminals in emerging and developed markets and its potential pipeline of new projects present another driver for its volume growth and financial
returns in the future. CMA CGM, with its affiliates, agrees to make its best endeavors to cooperate and support the other terminals of CMPort, with a target of an
additional 300,000 TEUs per annum to CMPort’s West Shenzhen ports.
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Delta (USA), Aeromexico working together to create a seamless travel experience
37
Delta and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the
two airlines. Over 3.2 million Delta and Aeromexico customers connect across the transborder network every year and creating a truly seamless journey is
paramount. Thus, by looking at all aspects of the customer journey together, and using technology to enhance the digital experience, the two airlines have
established a foundation to benefit their shared customers by aligning products, polices and services. It all starts with technology. When technological tools don’t
talk to one another, customers experience gaps in service. Ensuring these journeys are free from technological roadblocks is the first step to ensure a great
experience from the moment of booking, and in every step where airlines interface to serve the customer along the way.
• An aligned booking process across the two airlines, with ability to view the product offerings with real-time availability and pricing, as well as choose seats.
• For frequent travelers, there is now elite status recognition at the time of travel as well as full earn and spending opportunities between the two airlines.
• Customers enrolled in the TSA Pre-Check program will now have this emblem printed on their boarding passes when traveling with either airline – saving time
and stress in the airport security line as customers enter, connect or exit the United States.
• The airlines’ reservation specialists are now able to access, rebook and reissue tickets using the SkyTeam Rebooking feature, for customers flying with any of
SkyTeam’s 18 other members, in a matter of minutes when a customer is impacted by a travel disruption.
• For corporate travelers, Delta and Aeromexico introduced the Corporate Priority program, which gives corporate travelers consistent benefits around the world.
These benefits include check-in recognition, priority boarding, priority service recovery, denied boarding and downgrade protection.
• The airlines can now share passenger information to provide service request consistency with aligned unaccompanied minor and special assistance policies, as
well as agreed procedures for animals traveling in the cabin.
• A joint operations control center in Mexico City Airport also provides operational excellence and improved service recovery.
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Delta (USA) and Wheels Up partner to make private aviation more accessible to
individual and corporate
38
Delta Air Lines and Wheels Up are partnering to create one of the world's largest owned and managed fleets of private aircraft. The
partnership will make private aviation accessible to more consumers and provide unparalleled travel options. The companies have reached
a definitive agreement for Delta Private Jets, a wholly owned subsidiary of Delta, to combine with Wheels Up. The transaction will pair
Wheels Up’s membership programs, innovative digital platform and world-class lifestyle experiences with Delta Private Jets’ renowned
reliability, safety, service and scale. When the transaction closes, Wheels Up will have a fleet of more than 190 private aircraft and over
8,000 members and customers. Delta will also hold an equity position in Wheels Up. The transaction will provide an array of new products
and valuable features for existing and prospective customers of Wheels Up, Delta Private Jets and Delta to make private aviation travel
more accessible to all. Details will be announced when the transaction closes. Wheels Up Founder and CEO Kenny Dichter will continue
in his role leading the Wheels Up senior management team as it builds its partnership with Delta. Additionally, Wheels Up is committed to
providing ongoing career opportunities for Delta Private Jets employees, who provide world-class private travel, safety and service. The
transaction is expected to close early next year, and in the interim, Delta Private Jets and Wheels Up will continue to serve and
communicate with their existing employees, customers, members, partners and vendors in the same manner in which they do today. The
transaction is subject to customary closing conditions and required governmental and regulatory approvals. Financial terms of the
transaction will not be disclosed, and there is no expected impact to Delta’s 2019 financial guidance.
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Delta (USA) Air Lines rejoining Airlines for America
39
Delta Air Lines is rejoining Airlines for America (A4A), the industry trade organization for the leading
passenger and cargo airlines in the U.S. Delta will join Alaska Airlines, American Airlines, Atlas Air
Worldwide, FedEx Express, Hawaiian Airlines, JetBlue, Southwest, United, UPS and Air Canada. The
carrier will officially rejoin A4A in 2020. The announcement comes as the winter holiday travel period
begins this week. A4A has projected that 47.5 million passengers are expected to fly globally on U.S.
airlines over the 18-day winter holiday travel period from Thursday, Dec. 19, through Sunday, Jan. 5. An
average of 2.6 million passengers will take to the skies each day over the holidays, with daily volumes
ranging from 2.2 million to 3 million. That is an increase of 3 percent from the comparable period a year
ago. To accommodate the 72,000 additional daily passengers, airlines will offer 88,000 additional seats per
day and 884 extra flights per day.
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DHL exclusive logistics partner of MESSE BREMEN, CONGRESS BREMEN
and ÖVB Arena
40
DHL Trade Fairs & Events, a unit of DHL Global Forwarding, Freight, specializing in trade fair and event logistics, is the
new official logistics provider for M3B GmbH including the brands MESSE BREMEN, CONGRESS BREMEN and
ÖVB-Arena. Effective January 1, 2020, DHL will provide all forwarding services on the 40,000 square meter trade fair
grounds over a five-year period. MESSE BREMEN organizes some 115 events and trade fairs annually, including
Germany's only fish trade fair "fish international" (over 12,000 visitors) and the classic car trade fair "Bremen Classic
Motorshow" (approx. 45,000 visitors). In addition, the affiliated ÖVB Arena regularly hosts concerts and sporting events.
DHL's responsibilities will include planning and coordinating global transport, organizing full and part charters, organizing
express and time-definite transport, as well as handling customs clearance and resupply logistics during an event. This also
includes coordinating the deployment of industrial trucks (e.g. forklifts), mobile cranes and other equipment on the trade
fair grounds, as well as specialized logistics services, such as for boat cargo or sensitive temperature-controlled goods. In
line with the company's "GoGreen Mission 2050 Zero Emissions", DHL is committed to using and further developing the
latest technologies, infrastructures and IT solutions.
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DP (UAE) World Berbera's Community Projects in Somaliland to Change Trajectory
of Educational Opportunities
41
Global trade enabler DP World has embarked on an ambitious partnership with Abaarso School in Somaliland, to dynamically enhance
educational opportunities for youths. DP World Berbera manages and is currently expanding the multi-purpose port of Berbera. The
partnership was officially launched with a visit by Suhail Albanna, CEO and Managing Director, DP World MEA Region, to Somaliland.
The name Abaarso has become associated with excellence, thanks to the Abaarso School of Science and Technology, the only American
accredited school in Somaliland. DP World Berbera has just finalized two scholarship programmes. The first is a scholarship programme for
high performing Somaliland students to attend the Abaarso School of Science and Technology. Through this scholarship, ten students will
have their entire six years at Abaarso funded by DP World Berbera. These students were selected from amongst the highest scores on
Abaarso’s 7th grade enrolment exams. By providing this scholarship, DP World Berbera helps assure that Abaarso’s world-class
opportunities are open to all Somaliland students regardless of financial capability. The second scholarship is for DP World Berbera to
provide eight annual scholarships for promising young women from the Sahil Region to join Barwaaqo University’s School of Education.
Barwaaqo University, founded by Abaarso in 2017, is the first all-female boarding university in Somaliland. Modeled on Abaarso’s
education, Barwaaqo focuses on developing strong fundamentals and character, delivered in a 24-hour boarding environment. The aim of
this scholarship is for the young women who graduate to return to the Sahil Region and significantly improve the quality of education. To
this end, DP World Berbera plans to partner with Abaarso and the city of Berbera to support the creation of a K-12 school in Berbera; DP
World Berbera Kaabe School.
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DSV (Denmark) signs new partnership agreement with Marimekko Finland
42
DSV and Marimekko in Finland have signed a partnership agreement. As a result, Marimekko’s central
warehouse operations will be moved to DSV’s new warehouse in Vantaa in the beginning of 2020. The
warehouse will support all Marimekko’s sales channels including wholesale, own stores, local and global retail
and e-commerce. DSV and Marimekko in Finland have been partners for several years in transportation but
with the newly signed agreement DSV will handle all warehousing activities, including a wide range of
value-added services such as gift wrapping, fabric cutting and handling of garments on hangers. Marimekko is
a Finnish lifestyle design company renowned for its original prints and colours. The company’s product
portfolio includes high-quality clothing, bags and accessories as well as home décor items ranging from
textiles to tableware. Marimekko products are sold in about 40 countries and roughly 150 Marimekko stores
serve customers around the globe.
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Malaysia Airlines and Japan Airlines Granted Approvals for Joint Business Agreement
43
Japan Airlines and Malaysia Airlines are now set to launch a joint business structure in 2020 following a decision from
the Malaysian Aviation Commission (MAVCOM) to grant an individual exemption and Japan`s Ministry of Land,
Infrastructure, Transport and Tourism to grant an antitrust immunity. The agreement for joint business will allow the two
carriers to cooperate commercially on flights between Malaysia and Japan and aims to deliver customers with more
benefits by providing additional flight choices, a larger network, better connections and an enhanced frequent flyer
program. Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around
Malaysia. Malaysia Airlines carries up to 40,000 guests daily on memorable journeys inspired by Malaysia’s diverse
richness. Malaysia Airlines embodies the incredible diversity of Malaysia, capturing its rich traditions, cultures and
cuisines via its inimitable Malaysian Hospitality across all customer touch points. Since September 2015, the airline has
been owned and operated by Malaysia Airlines Berhad. It is part of the Malaysia Aviation Group (MAG), a global
aviation organisation that comprises of different aviation business portfolios aimed at serving Malaysian air travel needs.
Via our alliance with oneworld®, Malaysia Airlines offers superior connectivity with seamless journeys to 1,000
destinations across 150 plus countries, and access to over 650 airport lounges worldwide.
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Gibson Energy and USD Announce Joint Venture to Construct DRU at Hardisty Utilizing Innovative
DRUbit™ Technology and Agreement with ConocoPhillips for 50,000 bbl/d of Capacity
44
US Development Group, LLC (through a wholly-owned affiliate, collectively USD) and Gibson Energy Inc. jointly announced an agreement to
construct and operate a diluent recovery unit (DRU) near Hardisty, Alberta, Canada. ConocoPhillips Canada has contracted to process 50,000
barrels per day of inlet bitumen blend through the DRU to be shipped by Canadian Pacific and Kansas City Southern Railway Company to the
U.S. Gulf Coast. USD and Gibson are currently in commercial discussions with other potential producer and refiner customers to secure
long-term, take-or-pay agreements for an additional 50,000 barrels per day at the proposed DRU. USD’s patented DRU technology separates the
diluent that has been added to the raw bitumen in the production process which meets two important market needs – it returns the recovered
diluent for reuse in the Alberta market, reducing delivered costs for diluent, and it creates DRUbit™, a proprietary heavy Canadian crude oil
specifically designed for rail transportation. DRUbit™ is crude oil or bitumen that has been returned to a more concentrated, viscous state that
creates safety and environmental benefits when transported by rail in Canada and the U.S. DRUbit™ is a market access solution that will satisfy
demand for heavy Canadian crude oil on the U.S. Gulf Coast and in other markets at a cost that is economically competitive to the crude oil that
is transported by pipeline. Following separation at the DRU, the DRUbit™ owned by ConocoPhillips will be railed by CP and KCS from the
existing Hardisty Rail Terminal to a new terminal in Port Arthur, Texas under a long-term contract with CP, subject to standard conditions. The
new terminal in Port Arthur will be constructed, owned and operated solely by USD. It will have capability for rail unloading, barge dock
loading and unloading, tank storage and blending, and will be pipeline connected to Phillips 66’s Beaumont Terminal, providing customers
access to a large network of refining and marine facilities. ConocoPhillips will re-blend the DRUbitTM with a variety of diluents to create
higher-value customized blends that better meet the needs of its customers.
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Kuehne + Nagel (Switzerland) joins the Development and Climate Alliance as a first
mover in the logistics industry
45
Kuehne + Nagel has announced its accession to the Development and Climate Alliance. The globally operating company is thus
taking on a pioneering role in the logistics industry. The Alliance was launched in 2018 by the German Federal Ministry for
Economic Cooperation and Development in cooperation with the Research Institute for Applied Knowledge Processing and the
German Society for International Cooperation. With the aim of simultaneously promoting development and environmental
protection, the alliance recognises, links and promotes the commitment of the private sector. Kuehne + Nagel is joining the
alliance as part of its Net Zero Carbon programme launched in September 2019. Direct Kuehne + Nagel CO2 emissions that
cannot be avoided will be fully compensated as of 2020. In addition, Kuehne + Nagel has decided to proactively address the
CO2 footprint of the transportation services performed by its suppliers – airlines, shipping lines and haulage companies – by
2030. The Net Zero Carbon programme leverages three fields of action: detection, reduction and compensation of CO2.
Kuehne + Nagel is investing in various nature-based CO2 compensation projects, where carbon is being taken from the
atmosphere. These voluntary compensation measures are in line with the 17 goals of the United Nations for Sustainable
Development (SDGs).
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Future Supply Chain and Nippon Express Strategic Partnership Aspire To Be India's
Leading Logistics Player
46
Nippon Express Co., Ltd. acting through its subsidiary Nippon Express Pte. Ltd. and Future Supply Chain Solutions Limited (FSC) have signed
a Business Collaboration Agreement (BCA) to jointly explore growth opportunities for new and existing customers based on their strategic
partnership and business collaboration and expand revenues for both the companies. The two companies will jointly start the business
collaboration in January 2020. The partnership will jointly leverage Nippon Express' competency in diverse sectors for the Indian market
aspiring to become India's Leading logistics player. FSC will demonstrate its 3PL and express logistics operations, attracting potential new
business opportunities from Nippon Express' existing Japanese and MNC clients. Both the companies have agreed to formalize a steering
committee and Nippon Express will depute its representatives to operate alongside FSC's management.
Nippon Express and FSC aim to pursue three business strategies through this collaboration.
• Offer FSC's integrated and high quality service offering to Japanese and other foreign customers of Nippon Express who are currently doing
business in India and are planning to penetrate into Indian market in near future.
• Offer Nippon Express' global logistics services to Indian customers via FSC.
• Increase FSC's operational efficiencies through introduction of latest / global technologies and process improvements / Kaizen activity.
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Qantas (Australia) Announces New Frequent Flyer Partnership With Air France – Klm
Royal Dutch Airlines
47
Qantas Frequent Flyers can now access reward seats, earn Qantas Points and receive tier benefits across the entire Air
France – KLM Royal Dutch Airlines (KLM) network. As part of the comprehensive new partnership between the airline
groups, Qantas Frequent Flyers will be able to fly to over 60 new destinations across Europe and Africa including Biarritz,
France; Dresden, Germany; Calvi, Corsica, France; and Bristol, United Kingdom. In 2018 Qantas established codeshare
agreements with Air France and KLM allowing the customers of each airline to connect on flights between Australia and
Europe via Singapore and Hong Kong. Customers also benefited from reciprocal lounge access and Qantas Points on
Qantas coded flights. The agreement between Qantas Frequent Flyer, Air France and KLM Flying Blue means members
will be able to earn points when they travel on eligible flights across each airline. Members will also be able to redeem
Classic Flight Reward seats across Air France and KLM’s economy and business cabins. To earn Qantas Points with Air
France or KLM, members simply need to enter their Qantas Frequent Flyer number when booking their next flight.
Members can redeem available reward seats when they log in and select to “use points” when searching for flights on the
Qantas website.
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Lufthansa Group (Germany) and gategroup conclude purchase agreement
48
The Lufthansa Group and gategroup concluded a purchase agreement for the European business of the LSG Group. The
parties have agreed not to divulge the financial details of the transaction. The sale is also subject to the approval of the
relevant competition authorities. In addition to the LSG Group’s European catering operations, the purchase agreement
extends to its lounge business, retail convenience food specialist Evertaste, the SPIRIANT equipment business and the
retail outlets and operations of the Ringeltaube brand. The businesses concerned currently employ some 7,100
personnel and generated revenues of around EUR 1.1 billion last year – about a third of the LSG Group’s total revenue
volume. The transaction will not have any major impact on the EBIT or the net profit of the Lufthansa Group for 2019
or 2020. One part of the purchase agreement which was signed today consists of a long-term contract for gategroup to
cater flights at the Lufthansa Group’s Frankfurt, Munich and Zurich hubs. For the Frankfurt and Munich operations
which provide catering for Lufthansa flights, Lufthansa will retain a minority shareholding in a new joint venture
company. The arrangement will ensure a smooth and seamless handover of the businesses concerned, along with a
successful start to the new collaboration.
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Delta (USA) enters offtake agreement with Gevo for 10M gallons per year of sustainable
aviation fuel, creates long-term carbon solution-1
Delta’s work to create a sustainable future continues with a long-term offtake agreement under which Delta will purchase 10
million gallons per year of advanced renewable biofuels from Gevo. Sustainable aviation fuels provide significant
environmental benefits because the lifecycle carbon footprint can be up to 75 percent less than conventional jet fuel. Delta’s
agreement with Gevo complements the airline’s recent $2 million investment in Northwest Advanced Bio-fuels, LLC for the
feasibility study of a facility to produce sustainable aviation fuel and other biofuel products in Washington State. The airline’s
investment in sustainable fuel is only one example of Delta’s work to positively impact the environment, maintain its
commitment to carbon-neutral growth and reduce emissions 50 percent by 2050. Powered by inedible, industrial corn products,
or no. 2 corn, Gevo’s patented process separates the sugar from the proteins in the corn product. The sugars are then used to
make the jet fuel, while the proteins are fed to livestock. After capturing and converting the livestock manure into biogas
digestors that can displace fossil-based natural gas, the solids produced are used as fertilizer for the fields, thereby creating a
continuous, renewable manufacturing cycle. The sustainable aviation fuel is expected to be produced upon completion of an
expansion to Gevo’s existing advanced biofuel production facility in Luverne, Minn. and is expected to be available for use by
Delta between 2022-2023.
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DP World (UAE) awarded 30-year concession for the South Container Terminal at
Jeddah Islamic Port
50
Global trade enabler DP World has been awarded a 30-year Build-Operate-Transfer (BOT) concession by the Saudi Ports Authority
(Mawani), for the management and development of the Jeddah South Container Terminal at the multi-purpose Jeddah Islamic Port.
Under the agreement, DP World will invest up to $500 million to improve and modernise the Jeddah Islamic Port, including major
infrastructure development to enable the Port to serve the ultra-large container carriers (ULCC’s), which are considered the world’s
largest mega containerships. Established in 1976, the Jeddah Islamic Port is on the red sea and the largest port in the Kingdom of
Saudi Arabia with annual volumes of over 6 million TEU’s. As a crucial link on the world’s busy east-west trade route and the
Kingdom’s main commercial centres, the Port currently handles approximately 60% of the country’s sea-imports and is a strategic
hub that connects East-West cargo. Developing Jeddah Islamic Port will contribute to achieving Saudi Vision 2030 as the project is
considered a key milestone towards achieving the targets of The National Industrial Development and Logistics Vision Realization
Program, one of the Vision’s major initiatives. The concession will also be instrumental in facilitating the smooth and efficient
movement of cargo and greater access to local and international markets. DP World has operated the South Container Terminal on a
lease agreement for more than 20 years. As the main trade destination for Saudi Arabia and one of the Kingdom’s major port
privatisation projects, the new terminal will also have an upgraded capacity of 3.6mn TEU up from 2.4mn TEU, to meet the
expected growth demands of the future, and will provide 1,400 jobs.
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Kyuden signs Agreement with NYK and MOL (Japan) for the World's First LNG-fueled
Large Coal Carrier
51
Kyushu Electric Power Co., Inc.has engaged in long term transport agreements by deploying the world's first
LNG-fueled large coal carriers with; Nippon Yusen Kabushiki Kaisha ("NYK") and Mitsui O.S.K. Lines, Ltd
("MOL") . The vessels are expected to become the world's first LNG-fueled large coal carriers, under the operation
of NYK and MOL, to import coal to Kyuden's coal-fired power plants. The use of LNG fuel is expected to virtually
eliminate sulfur oxides (SOx) emission and reduce approximately 80% of nitrogen oxides (NOx) emission, as well as
30% of carbon dioxide (CO2) emission, in comparison with traditional marine fuels. The LNG procured for
Kyuden's thermal power plants will be supplied to the vessels as fuel at the loading facility of Kitakyushu Liquefied
Natural Gas Co., Inc., a 75% owned subsidiary of Kyuden. The three companies contribute to the realization of a low
carbon society by implementation of LNG as an environment friendly fuel which effectively reduces carbon
emissions from marine transport. NYK, MOL, and Kyuden aim to positively collaborate for sustainable marine
transportation of coal, with the reduction of its environmental impact.
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Maersk expands in North Vietnam with opening of new logistics centre
52
On December 11th, 2019, the official opening ceremony for the new logistics centre took place in Bac Ninh, Vietnam
in the presence of Danish Ambassador to Vietnam Mr. Kim Højlund Christensen, Vietbeko Head of Supply Chain
Mr. Quang Le and Maersk senior executives. Constructed by Mapletree Logistics Park Bac Ninh Phase 3 (Viet
Nam), the 11,000 square-meter warehouse is strategically located inside the VSIP Industrial Park in Bac Ninh, within
25km to Hanoi centre and 120km to Hai Phong port. The fully Maersk-operated footprint is equipped with the latest
technology to enable automation and provide best-in-class Ware-housing and Distribution solutions. Approximately
40% of the new warehouse is occupied by Turkish home appliances company Vietbeko, while the remaining capacity
is filled by customers from various segments including automotive and FMCG. The Bac Ninh logistics centre will
enable Maersk to offer end-to-end solutions to North Vietnam customers and thus better meet their specific
requirements. Over the past five years, Vietnam has been in the fastest growing range compared to other Asian
countries. In 2018, the country was ranked the 8th biggest export/import country in Asia, and based on this growth
rate, Vietnam is expected to be ranked the 4th biggest export/import country by 2023. North Vietnam is seeing
continuous growth in electronics, automotive and retail segments.
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Southwest Airlines (USA) To Share Proceeds From Boeing Agreement With
Employees
53
Southwest Airlines Co. reached a confidential agreement with The Boeing Company (Boeing) to compensate Southwest for a portion of
projected financial damages related to the grounding of the airline's Boeing 737 MAX aircraft. In light of this agreement, the Southwest Board
of Directors has authorized a discretionary, incremental profitsharing accrual for Employees, which is tied to the projected reduction in operating
income for annual 2019 due to the MAX groundings. The Company currently estimates this incremental profitsharing accrual to be
approximately $125 million. This incremental profitsharing award will be funded as part of the Company's annual 2019 profitsharing
distribution in 2020, in accordance with normal ProfitSharing Plan policies and Board of Director approval. The Company plans to provide 2019
profitsharing details early next year, including the percentage each eligible Southwest Employee will receive. The Company continues to engage
in ongoing discussions with Boeing regarding compensation for damages related to the MAX groundings. The details of these discussions and
the settlement with Boeing are confidential. While still evaluating the applicable accounting principles, the Company currently expects to
account for substantially all of the compensation as a reduction in cost basis of both existing and future firm aircraft orders, which will reduce
depreciation expense in future years. The Boeing 737 MAX fleet has been grounded since the Federal Aviation Administration's (FAA) order
was issued on March 13, 2019. Southwest Airlines continues to monitor information from Boeing and the FAA on the impending 737 MAX
software enhancements and training requirements. The airline remains confident that, once certified by the FAA, the enhancements will support
a safe return of the 737 MAX aircraft.
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