Smart Field Service is a packaged solution made up of three components (Create / Support /Enable) delivering information and data to workers and improving efficiency of operations via knowledge databases. Additional benefits include video remote support and augmented reality processes.

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Water Sector Innovation Event – 27th September 2017
Field Worker Efficiency Services
Dierdre Hardy
Associate Director, Fujitsu Digital

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How we engage - Digital Co-creation

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Field Worker Efficiency Services – what is it?
Create
Intuitively design and
create complex
augmented reality
scenarios together
with situational video,
images and
documentation
Support
Enable colleagues
to immerse
themselves into a
workers
environment and
provide over the
shoulder support
Enable
Enabling the worker with real-time,
informed insight into their
environment, through contextual
data
Fujitsu Amplify
Authoring Tool
IoT Integration
Fujitsu Head Mounted
Display (HMD)
Fujitsu Amplify
Remote Support Client
Business Systems
Integration
Fujitsu Amplify Augmented
Reality (AR) Client

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How does it work?
The HMD acts as a
communication tool between
operators and their supervisor
delivering support and sharing
remote imagery in real time.
Using the Amplify client we can
create/support and enable the
workforce with the material
and support they need.
Workers can learn ‘on the job’ as
well as receiving expert advice when
required
https://www.youtube.com/watch?v=KXHhB7YdA0A
Field Worker Efficiency Services
HMD / AR solution

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What benefits does it deliver
 Improved first time fix rates
 Reduced spend on second and third fixes
 Relieves pressure of engineer skills shortage (shortfall predicted in next
10 years, source CTP)
 Improved learning on the job experience
 Increased safety, through connecting directly with workers in lone or
hazardous situations and ensuring appropriate actions taken
 More effective deployment of SME/Expert inputs across broader range of
application/work force
 Key learning materials are tested in a live operational environment

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Transforming the way in which field workers operate

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Fujitsu Proposition: An end-to-end solution