The VP of Housing and Services oversees all housing operations including HUD, MSHDA, and market rate properties. Responsibilities include supervising staff, developing new housing, ensuring operating results are met, and monitoring villages to ensure efficient and effective services. The position promotes service coordination, engages community partners, and ensures regulatory compliance. Qualifications include a bachelor's degree, 7-10 years of relevant experience, management skills, and the ability to work independently.

1. VP of Housing and Services Job Description - Page 1
MISSION STATEMENT: Guided by our Christian heritage, we serve seniors of all faiths and create new possibilities for quality living.
VP of Housing and Services
POSITION SUMMARY
Responsible for direct oversight of operations of all housing sites, including HUD, MSHDA/LIHTC , and market rate financed properties. Provide supervision, direction and guidance to staff. Promotes Service Coordination in the Villages and engages community organizations, health systems and plans to promote aging in community.
ESSENTIAL FUNCTIONS
1. Direct activities directly related Housing operations and services.
2. In conjunction with the FA department develop new housing developments and services. Align resources and assure operating results are met.
3. Conduct supervisory activities such as hiring and firing staff, providing employee orientation and training, creating work schedules, coaching or disciplinary action, and approving employee time sheets for department.
4. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
5. Monitor Villages to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
6. Prepare budgets for approval, including those for funding or implementation of programs.
7. Review financial statements, sales and activity reports, payables, receivables, billings, expenses and other performance data to measure productivity and goal achievement and implementing any policy, procedure and/or program changes, which would ensure the Village’s financial health.
8. Promote service coordination in all Villages. Monitors quality outcomes and ensures access to community resources.
9. Engage in relationships with community organizations, health systems and health plans to ensure aging in community for Village residents. Monitors results.
10. Oversee risk management programs and strategies. Promote a culture of safety.
11. Embrace Service excellence and serve as a role model. Ensure that Villages promote the service excellence standards.
12. Promote resident engagement strategies.
13. Oversee sales and marketing plans and strategies. Plan and direct activities such as leasing promotions, coordinating with other departments as required. Monitor results
14. Establish strategies for Village Board development. erve as a liaison between PVM, Village boards, and outside organizations.
15. Represent PVM or promote objectives at official functions or delegate representatives to do so.
16. Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities. Establish system-wide strategies.
17. Ensure compliance with facility operating policies, procedures and programs.
Department: Housing
FLSA Status: Exempt
Reports to: Senior VP of Operations
Amount of Travel Required: 50-75%

2. VP of Housing and Services Job Description - Page 2
18. Ensure regular training for Housing staff and Administrators as to HUD and MSHDA policy/procedures, income re-certifications, resident files, record keeping and reporting, and compliance of applicable governmental and third party agency forms and leases are conducted as required.
19. Participate in fundraising activities and determine priorities. Assist with grant requests for program operations and capital needs
20. Keep abreast of all current and proposed changes in legislation affecting housing and tax credit compliance.
21. Assure regulatory compliance. Supervise and monitor certification and recertification compliance, application issues, audit of resident council bank accounts.
22. Prepare annual compliance reporting to tax credit investors, HUD and MSHDA
23. Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
24. Follow established policies and procedures including but not limited to:
o Presbyterian Villages policies and procedures.
o Safety policies and procedures.
o Federal, state and local regulations.
25. All other duties as assigned
ESSENTIAL COMPETENCIES
 Accountability - Ability to accept responsibility and account for his/her actions and deliver upon expectations.
 Listening - Ability to actively pay attention and seek to understand.
 Relationship Building - Ability to form a meaningful and genuine connection with our residents, each other and the community.
 Respect - Ability to show treat all with dignity and worth.
 Management/Leadership - Ability to organize and direct oneself and effectively supervise others, to provide guidance and feedback to help others strengthen specific knowledge/skill areas, to influence others to perform their jobs effectively and to be responsible for making decisions, and to allocate authority and/or task responsibility to appropriate people.
 Financial Aptitude - Ability to understand and explain financial and accounting information, prepare and manage budgets.
 Communication, Written and Oral - Ability to communicate effectively with others using the spoken word and writing clearly and concisely. Ability to follow verbal and written directions.
 Technical Aptitude - Ability to comprehend and implement principles of the appropriate housing/care industry (i.e. long term care/continuing care/skilled nursing/HUD)
 Working Under Pressure - Ability to complete assigned tasks under stressful situations. Ability to address emergency and non-emergency situations calmly and thoroughly, applying common sense to the resolution of problems.
 Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
 Assertiveness - Ability to act in a self- confident manner to facilitate completion of a work assignment or to defend a position or idea.
 Decision Making - Ability to make critical decisions while following company procedures.
 Strategic Planning - Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.
 Conceptual Thinking - Ability to think in terms of abstract ideas.
 Innovative - Ability to look beyond the standard solutions.
 Organized - Possessing the trait of being organized or following a systematic method of performing a task.
 Autonomy - Ability to work independently with minimal supervision.
 Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
 Safety Awareness - Ability to identify and correct conditions that affect employee safety.

3. VP of Housing and Services Job Description - Page 3
SKILLS & ABILITIES
Education : Bachelor's Degree required, Master’s degree preferred
Experience : Seven to ten years within the hospitality, property management, senior living, or housing industry. Experience managing multiple facilities also a strong plus. A minimum of 5 years in a management role.
Computer Skills
Must have high level of PC literacy particularly in general file manipulation and the Microsoft suite of productivity products.
Certificates & Licenses
Certification in HUD, MSHDA, and Tax Credit entities preferred
Other Requirements
Ability to work non-traditional hours an needed to accomplish goals
PHYSICAL DEMANDS
 Handling / Fingering
 Lift/Carry 10lbs
Work Environment
Employee will work in a physical and virtual office environment and travel.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Under Michigan law only, any individual who needs a reasonable accommodation to perform the essential duties of the position they hold or seek must make a request, in writing, within 182 days of the day he/she knew or should have known of the need.
Presbyterian Villages of Michigan (PVM) has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and PVM reserves the right to change this job description and/or assign tasks for the employee to perform, as PVM may deem appropriate.
Employee Name (Please print)____________________________________________________
Employee Signature: _______________________________________ Date: ______________
Prepared and reviewed by: Joanne Robinson, Sr. VP of Operations ____ Date:
Approved by:
Signature:________________________________________ Date: ____________
Sr. VP of Human Resources