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Communicating for Improvement


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A presentation to RIEP comms leads outlining how social media can be used to support improvement programmes and an overview of how local authorities are using them.

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Communicating for Improvement

  1. 1. Communicating for improvement conversations and collaboration supported by social media Ingrid Koehler, IDeA 26 April 2010
  2. 2. My social media toolkit
  3. 3. Establishing networks @Effxchange follows
  4. 4. Using Communities of Practice
  5. 5. “Social” case studies
  6. 6. Supporting traditional methods of sharing localbysocial
  7. 7. ...and new ways, too
  8. 8. How councils are using social media
  9. 9. Broadcasting and narrowcasting
  10. 10. Changing behaviours
  11. 11. Listening •Monitoring sentiment and mentions •Deciding when to engage •Dealing with issues as they bubble up
  12. 12. Engaging with communities
  13. 13. Providing a platform for information sharing
  14. 14. Opening data
  15. 15. The Future: Knowledge Hub User + “It will support personalisation and Profile customisation, e.g. through applications KNOWLEDGE HUB such as iGoogle” Search User Interface and Plug-ins/ Plug-ins/ Access Controls Widgets Widgets People Blog Wiki Forum Address Efficiency P&P Other A Finder Book Exchange Library Apps P Mashups Plug - ins / Widgets Application Layer I Semantic markup Metadata Tags Data Aggregation Layer RSS/Atom Feeds Database Layer Gov, Local Gov and Dataset 1 Dataset 2 Dataset n Other public datasets “It will allowing filtering and subscription through technologies such as RSS”.
  16. 16. Find me • • • •