Sonata, Improved service and management of IT costs for retail operations of a large North-American quick service restaurant chain.

1. Improved Service and Management
of IT Costs for Retail Operations of a
Large North American Quick Service
Restaurant Chain
CASE SUMMARY
Need
Enhance service levels and cost efficiency of
the corporate IT function
Solution
Turnkey IT partnership spanning ADM, AMS
and IMS for key business processes to help
achieve enhanced SLAs and cost efficiencies
Benefits
High quality, flexible IT services that enhance
business agility and growth, and save costs

2. BUSINESS CHALLENGE
• Need to increase IT service levels through
enhanced operating processes and tools
• Pressure to lower cost of IT services
• Need to improve the agility and business
orientation of the Corporate IT function
SONATA’S TECHNOLOGY SOLUTION
• Provided turnkey ADM, AMS and IMS
partner with full service capabilities, with
the ability to provide end-to-end help desk,
Depot Services, Vendor Management,
Network Management and Infrastructure
Management with technology and process
ownership
• Enhanced data center capabilities to
house the existing servers and provide
communication lines (Voice and Data) to
manage operations
• Provided SLA based services at lower costs
and in accordance with PCI guidelines and
processes
• Ensured technologies, systems and
processes allow for participation in planning
and managing corporate IT projects
BUSINESS BENEFITS
• Enhanced service levels with 100% SLA
adherence for all check points, with higher
than 96% user satisfaction over a 5+ year
partnership
• Cost-optimized services along with stable,
flexible, and high quality business processes
• Business growth ensured through
redeployment of cost-saving strategic
investments
ABOUT SONATA SOFTWARE
Sonata Software is a global IT services firm
focused on catalyzing transformational IT
initiatives of its clients through deep domain
knowledge, technology expertise and customer
commitment. The company delivers innovative
new solutions for Travel, Retail and Consumer
Goods industries by integrating technologies
such as Omni-Channel Commerce, Mobility,
Analytics, Cloud and ERP, to drive enhanced
customer engagement, operations efficiency
and return on IT investments. A trusted long-
term service provider to Fortune 100 companies
across both the software product development
and enterprise business segments, Sonata seeks
to add differentiated value to leadership who want
to make an impact on their businesses, with IT.
e-mail us: info@sonata-software.com