Downer Group is one of Australia and New Zealand’s biggest business success stories. With a long and storied history that stretches back to the 19th century, the company has grown to have development interests in many industries, primarily mining and construction in Australia and New Zealand. The company employs well over 56,000 people across 300 sites internationally, focusing on homegrown development projects in Australia and New Zealand but also growing in areas like the Asia-Pacific region, South America and Southern Africa. https://ifactory.com.au/news/case-study-downer-connect

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Case Study: Downer Connect
About the Client
Downer Group is one of Australia and New Zealand’s biggest business success
stories. With a long and storied history that stretches back to the 19th century, the
company has grown to have development interests in many industries, primarily
mining and construction in Australia and New Zealand. The company employs well
over 56,000 people across 300 sites internationally, focusing on homegrown
development projects in Australia and New Zealand but also growing in areas like
the Asia-Pacific region, South America and Southern Africa.
Client Objective
With that many staff, maintaining clear communication between staff members and
the different facets of the company was an ever-present issue. Downer Group
required an application to assist in communication with a diverse and geographically
dislocated workforce. The web application is to provide an easy to use, intuitive
application experience for all users on a myriad of devices, allowing employees to
stay connected and informed. To ensure that users in remote areas could read
content, the application must also need to work in locations with poor or no
network access.
iFactory Solution
It was clear from the outset that an out-of-the-box Content Management System
(CMS) would not fulfil the client’s objectives, so we developed our own. We custom
built a simple CMS for Downer Connect administrators to draft, edit and post new
content. The application was also lightweight enough so that it loaded very quickly,
an essential requirement for users who had intermittent connectivity in remote areas.
The application is a ‘web app’ as opposed to a ‘native app’ with the significant
difference it incorporated technology that will allow the web app to viewed offline.
Given the nature of the web app, it is available to all users on any device due to its
responsive nature. The web application allows for Downer Group to communicate
effectively and instantly with its employees without the overhead of logins,
registrations or user profile management. The web app utilises push notifications, is
intuitive, visually appealing and gives the appearance of a ‘traditional app’.
The project was a great success, with thousands of Downer’s staff using the
application within weeks of its launch.
Features
• Custom mobile and tablet web app
• Google Analytics
• Website usability testing and quality assurance
• Bootstrap 4
Project: www.downerconnect.com
Completed: July 2017
To design a digital solution that is right for you, call iFactory on
+61 7 3844 0577 or email info@ifactory.com.au.
• RiotJS
• RiotGear
• Riot Bootstrap
• ServiceWorker