helps us to know how to know others

2. verbal communication
Human communication man to man communication self to self communication
nonverbal communication
verbal communication
Communication Communication animal man-animal communication group communication
nonverbal communication
verbal communication
Machine to machine man-machine communication mass communication
nonverbal communication

3. Speaker Encode Channel ListenerDecodeMassage Massage Massage Massage
Feedback
Convert to words and
gestures
Interpret to words and
gestures
Face to face
Or
On phone
Spoken communication process

4. Organize your massage
Use vocal elements effectively
Understand nonverbal language
Give and receive feedback
Overcome barriers to communication
Understand cross-cultural issues

5. Start with what your listener needs to know
Limit the amount of information
Eliminate unnecessary word
Make your massages relevant to your listeners
Take a direct approach
Pause occasionally

6. Maintain eye contact
Present pleasant facial expressions
Gesture appropriately
Maintain good posture
Keep your distance

7. Change the speed of your voice
Shift the pitch of your voice
Control the volume of your voice
Punctuate with pauses
Articulate clearly

8. Emphasize the positive
Be tactful
Depersonalize negative massages
Provide solutions
Choose your location and timing
Give others permission to disagree with you
Smile invites participation

9. Use appropriate language
Make your massages clear
Send consistent signals
Use the appropriate medium
Reduce physical distractions

10. Keep your massages simple
Speak slowly and clearly
Watch for sings of understanding
Listen carefully and uncritically
Avoid clichés and idioms

11. understanding the basic of verbal communication ( juan Ramirez)
oral communication 1&2