1. Answer Promptly and Identify
Yourself
•
Whether you an answering an outside line
or an internal call, answer your phone
within two or three rings. Always use a
greeting when answering the phone.
Identify yourself and your company (if
answering an outside line) in a polite,
cheerful voice. This helps make a good first
impression: the caller knows to whom he is
speaking, and feels welcomed by your
greeting.
Example: "Good afternoon. You have
reached Dr. Smith's office. This is Tiffany
speaking."
Directing Calls
•
2. If the person the caller is trying to reach is
not available, give a short explanation in a
pleasant voice. Ask the caller if he would
like to leave a message, and then either
take the message or transfer the call to
voicemail.
Example: "I'm sorry, he is in a meeting
right now. Would you like to leave a
message?"
