Hospitality Sector - Service Offering

1. ‘Image Maintenance Service’
Designed For
The Commercial,
Hospitality & Leisure Sectors
Keith Hobbs
Furniture Medic Midlands

2. • ServiceMaster was established in the US in 1929
We provide an ‘Image Maintenance Service’ providing
onsite Introduced forthe types 1959
• restoration to all UK in of commercial enterprises
• A founder member of British Franchise Association
including:
• Furniture Medic commenced in 1992 and was
acquired by ServiceMaster in 1996
Hotels – Restaurants - Pubs/Clubs/Bars - Fast food outlets
• ServiceMaster now have a network ofMalls 600
Offices – Retail Outlets - Shopping over
Architects /Construction in the UK
licensed businesses Companies - Insurance Co’s

3.  Our technicians will arrive in a liveried vehicle &
uniform
 They are trained to the same high standards &
use branded products that are tested
rigorously & up to date
All our technicians are health & safety
inducted & carry out a full risk assessment
on every site visit.

4. We’ve worked with a wide range of corporate
businesses. And our customers include many
well known high street brands.

5. ServiceMaster
Family of Brands

6. Image Maintenance
Service Scope

7. Image Maintenance Requirement
Franchisee Owner Operating 5 McDonald’s Restaurants In
Nottingham Comments:-
"As a McDonald's franchisee I have spent £800,000 in the last
3 years re-imaging my restaurants. Spending this amount of
money making my restaurants look great means I now need a
professional maintenance company to look after my
investment. The restaurants will soon lose their new look
without this. Furniture Medic are helping me do this. They
take the hassle out of the maintenance, support my managers
and allow me to budget for the repairs."

8. MAINTENANCE SERVICE
TOP TEN FEATURES & BENEFITS
1. We talk the same language – Franchisee to Franchisee
2. We are a dedicated franchised business network - not sub-
contractors to a ‘Managed Business’
3. We are in it for the long-term
4. Solutions orientated ‘Monthly Image Maintenance Service’ derived
from 3 month trial with a retail chain operating 5 restaurants
5. We have developed a dedicated ‘Image Maintenance Tool Kit’

9. 6. We deep clean your premises leaving your staff free to concentrate on
your customers and retain their business
7. We concentrate on damage limitation, maintaining your business image &
thus maximise your investment
8. Pre repair colour coded ‘damage containment’ tape supplied to Restaurant
Managers & FM technicians
9. Repair assessment tool (Repairometer) allows Outlet Managers to
differentiate wear & tear from malicious damage (3cm+)
10. Monthly ‘Management Information Service’ linked to overall & individual
outlet spend + 3 month review

10. Club
Re-Upholstery

11. Restaurant Bench
Seating

12. Classic Chairs Re-covered

13. Precision Vinyl Repairs

14. Terrazzo Floor Repairs
McDonald’s, Galamast, Barlow,
Sainsbury’s

15. ServiceMaster Clean
 Speciality cleaning
 Deep cleaning
 Constr uction site cleaning
 Disaster Recover y (Fir e, Flood,
Vandalism & Needles)

16. ServiceMaster Allocation
Management System (SAMS )
 Rapid resolution
 Set prices
 Full written reports and quotations including
digital images
 You can track job progress (MIS)
 ISO14001 accreditation

17. ServiceMaster Commercial Support
Direct line: 0845 7626 828
Websites:-
www.furnituremedic.co.uk
www.servicemasterclean.co.uk

18. McDonald’s
The Future?