Image Mainenance Services for the hospitality sector

2. Image Maintenance Service
For
McDonald’s
Malcolm Holmes & Gary Butler
ServiceMaster Ltd
Keith Hobbs
Furniture Medic Midlands

3. • ServiceMaster was established in the US in 1929
We provide an ‘image maintenance service’ focusing on
onsiteIntroduced to the UK in 1959
• restoration for all types of commercial enterprises
and domestic customers of British Franchise Association
• A founder member including:
• Furniture Medic was Offices in 1992 and Hotels
Pubs/Clubs started was acquired
by Service Master in 1996
Fast food outlets Shops
• Construction Companies a network of over 600
ServiceMaster now have Insurance Companies
licensed businesses in the UK

4.  Our technicians will arrive in a liveried vehicle &
uniform
 They are trained to the same high standards &
use branded products that are tested
rigorously & up to date
All our technicians are McDonald’s health
& safety inducted & carry out a full risk
assessment on every site visit.

5. We’ve worked with a wide range of
corporate businesses. And our
customers include many well
known high street brands.

6. ServiceMaster
Family of Brands

7. Image Maintenance
Service Scope

8. Image Maintenance Requirement
Franchisee Owner Operating 5 McDonald’s Restaurants In
Nottingham Comments:-
"As a McDonald's franchisee I have spent £800,000 in the last
3 years re-imaging my restaurants. Spending this amount of
money making my restaurants look great means I now need a
professional maintenance company to look after my
investment. The restaurants will soon lose their new look
without this. Furniture Medic are helping me do this. They
take the hassle out of the maintenance, support my managers
and allow me to budget for the repairs."

9. MAINTENANCE SERVICE
TOP TEN FEATURES & BENEFITS
1. We talk the same language – Franchisee to Franchisee
2. We are a dedicated franchised business network - not sub-
contractors to a ‘Managed Business’
3. We are in it for the long-term
4. Solutions orientated ‘Monthly Image Maintenance Service’ derived
from 3 month trial with a McD multi franchisee operating 5
restaurants
5. We have developed a dedicated ‘McDonalds Tool Kit’

10. 6. We deep clean your restaurants leaving your staff free to concentrate on
your customers and retain their business
7. We concentrate on damage limitation, maintaining your business image &
thus maximise your investment
8. Pre repair colour coded ‘damage containment’ tape supplied to Restaurant
Managers & FM technicians
9. Repair assessment tool (Repairometer) allows Restaurant Business
Managers to differentiate wear & tear from malicious damage (3cm+)
10. Monthly SAMS ‘Management Information Service’ linked to overall &
individual outlet spend + 3 month review

11. Furniture Medic
What can we repair?
Upholstery Worktops
(full re-covers)
Leather & vinyl Floors
tears
(precision repairs) Doors
Cabinet work
Hard surfaces

12. Bench Seating

13. Classic Chairs Re-covered

14. Precision Vinyl Repairs

15. Terrazzo Floor Repairs
McDonald’s, Galamast, Barlow,
Sainsbury’s

16. ServiceMaster Clean
Speciality cleaning
Deep cleaning
Constr uction site cleaning
Disaster Recover y (Fire, Flood,
Vandalism & Needles)

17. ServiceMaster Allocation
Management System (SAMS )
Rapid resolution
Set prices
Full written reports and quotations
including digital images
You can track job progress (MIS)
ISO14001 accreditation

18. ServiceMaster Commercial Support
Direct line: 0845 7626 828
Email: mcdonalds@smdirect.co.uk
Website: www.furnituremedic.co.uk

19. McDonald’s
The Future?