This document contains quotes about hospitality from various notable figures. Some of the key ideas expressed are that true hospitality involves giving your best to guests, treating customers and employees well to build loyalty, the importance of making people feel valued, and that hospitality stems from love and respect for human dignity. Overall the quotes provide insights into creating a welcoming environment through quality service, courteous treatment of all people, and focusing on how others feel rather than what is said or done.

1. 1
“True hospitality consists of
giving the best of yourself to
your guests.”
- Eleanor Roosevelt

2. “Strange to see how a
good dinner and feasting
reconciles everybody.”
- Samuel Pepys

3. “Hospitality should
have no other nature
than love.”
- Henrietta Mears
3

4. “Courteous treatment will
make a customer a walking
advertisement.”
- James Cash Penney

5. “
“True hospitality is marked by
an open response to the
dignity of each and every
person.”
- Kathleen Norris
5

6. “I have found out that there ain’t
no surer way to find out whether
you like people or hate them than
to travel with them.”
- Mark Twain
6

7. “Your most unhappy customers
are your greatest source of
learning.” - Bill Gates
7

8. “Hospitality is the smell of
my food; service is the
taste of my food.”
- Hamed Suleiman
8

9. “Coming together is the
beginning. Keeping together
is progress. Working together
is success.”
- Henry Ford
9

10. “Train people well enough so
they can leave, treat them
well enough so they don’t
want to.”
- Richard Branson
10

11. "I tell our people all the time
(that) 'success is never
final,' and it isn't. It's a lot
easier sometimes to get to the
top than it is to stay there."
- J. Willard Marriott
11

12. “Quality is never an
accident. It is always the
result of an intelligent
effort.”
- John Ruskin
12

13. “People will forget what you
said, forget what you did, but
people will never forget how
you made them feel.”
- Maya Angelou
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14. “A soul of hospitality and a
heart of humanity is a house
of love, peace, freedom,
liberty, and justice.”
- Auliq Ice
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