This document outlines the steps for obtaining ISO 9001 quality management certification. It includes: 1) submitting a questionnaire and appendix, 2) receiving a quotation, 3) submitting an application, 4) undergoing a stage 1 audit, 5) undergoing a stage 2 audit, 6) receiving a recommendation and approval, 7) receiving the ISO certificate, and 8) undergoing surveillance/recertification audits. The document also describes how an assessor will examine procedures to develop an organization's quality manual, facilitate training to implement the quality framework, submit the organization for external auditing by a certifying body, and award the ISO certificate upon confirmation of compliance.

1. QUALITY MANAGMEMTPROCESS ISO 9001.
1. Submission of Questionnaire and Appendix
2. Issuance of Quotation
3. Submission of Application
4. Stage 1 Audit
5. Stage 2 Audit
6. Recommendation & Approval
7. Issuance of Certificate
8. Surveillance Audit/Recertification
What does success look like?
“What does success look like?” This question acts as a starting point. Once defined,
we can ensure that our business solution delivers on your success criteria. We
examine and outline your businesses key activities in relation to your clients’
quality requirements. We will then work towards agreed outcomes and delivery
dates.
Produce your organisation’s quality manual
The Assessor will examine your organisation’s existing procedures and identify
conformances to the ISO standard. They will then put together your quality
manual which indicates how you should operate going forward.
Facilitation of IMSM training to enhance adoption of the quality framework
INTERNAL HSE DEPT develop and deliver tailored training programmes for your
staff. Training ensures full understanding and implementation of the quality
controls being put in place. Employee development will reinforce the fundamental
returns on continual improvement and profitability.
Submission to a third party for external auditing
The external audit is the monitoring of the company’s conformance to the ISO
standard. Your organisation will be submitted to the third party certifying body
deemed suitable for your company. IMSM will continually support and guide your
business to conformity through all of the above stages as well as leading up to the
audit.
Your organisation is awarded ISO certification
Once confirmed as being ISO standard compliant, your organisation will then be
presented with the ISO certificate. You can then promote that you have g ained
international recognition to your target market.

2. Elements and requirements of a quality management system
Although any quality management system should be created to address an organization’s
unique needs, there are some general elements all systems have in common, including:
 The organization’s quality policy and quality objectives
 Quality manual
 Procedures, instructions, and records
1. Data management
2. Internal processes
3. Customer satisfaction from product quality
4. Improvement opportunities
5. Quality analysis
Each element of a quality management system serves a purpose toward the overall goals of
meeting the customers’ and organization’s requirements. Ensuring each of the elements of
a QMS is present ensures proper execution and function of the QMS.
HASSAN DIN