A simple briefing for Executive thinking of Implementing ISO.

1. Aldie, VA 20105
540.878.0951 (office)
Submitted to:
Quality Management as a Service, LLC
ISO 9001:2008
Executive Brief

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What is the ISO 9001:2008 Standard
ISO 9001:2008
An international standard that many companies use to ensure that their quality
assurance system is in place and effective. Conformance to ISO 9001:2008 is said
to guarantee that a company delivers quality products and services. To follow ISO
9001:2008, a company's management team decides quality assurance policies
and objectives. Next, the company or an external consultant formally writes
down the company's policies and requirements and how the staff can implement
the quality assurance system. Once this guideline is in place and the quality
assurance procedures are implemented, an outside assessor examines the
company's quality assurance system to make sure it complies with the ISO
9001:2008 standard. A detailed report describes the parts of the standard the
company missed, and the company agrees to correct any problems within a
specific time. Once the problems are corrected, the company is certified as in
conformance with the standard.

3. Business Terminology
Quality Management
Definition of 'Quality Management‘
The act of overseeing all activities and tasks needed to maintain a desired level of
excellence. This includes creating and implementing quality planning and assurance, as well
as quality control and quality improvement. It is also referred to as total quality
management (TQM).
Definition of 'Quality Assurance‘
In developing products and services, quality assurance is any systematic process of checking
to see whether a product or service being developed is meeting specified requirements.
Many companies have a separate department devoted to quality assurance. A quality
assurance system is said to increase customer confidence and a company's credibility, to
improve work processes and efficiency, and to enable a company to better compete with
others.
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What is Quality Management

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High Level Implementation Dashboard
4/11/2016 9/16/2016
5/1/2016 6/1/2016 7/1/2016 8/1/2016 9/1/2016
9/16/2016 9/15/2019
1/1/2017 1/1/2018 1/1/2019
(Preparation) (Documentation)
(Implementation)
(Internal Audits)
(Certification)
Continuing Assessments/Recertification
And Maintenance of the System
High Level ISO 9001 Timeline
9/9/2016 - 9/16/2016
Phase 4
4/15/2016 - 6/20/2016
Phase 2
9/16/2016 - 9/15/2019
Phase 5
6/20/2016 - 9/9/2016
Phase 3
Stage 1
Stage 2
4/11/2016 - 4/14/2016
Phase 1
Over the following 3 years
Over a period of 4 to 9 months depending on resources committed

5. Model Quality Management System
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6. Examples of Quality Metrics
 Quality Metrics (how we measure our success)
 Contracts
 The Contracting objective has a performance objective of 90% for timeliness and
responsiveness
 HR
 The performance objective established by the Human Resources Manager designee
is to fill open contractual positions within 32 calendar days of posting to internal
and external venues
 IT
 6K’s IT Infrastructure team services associates around the world, with an objective
of 98% overall uptime. Mandatory hardware/software updates, upgrades, and
patches can potentially require the need for at least 2% downtime.
 KGS’s IT Infrastructure team services associates around the world, with an objective
of 90% on-time response rate
 QM
 The goal is to have 90% of all audit discrepancies resolved in a timely manner
(within 60 days).
 Customer Satisfaction
 The performance objective is for a 90% rating in overall quality of products and
services
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7. Examples of Quality Metrics
Quality Metrics (how we measure our success)
continued from previous slide
Internal Audit
The goal is to have 85% of all audits closed out in a timely
manner (within 90 days)
Projects
The project team’s seek to deliver 95% of all contract
deliverables on-time (as specified in the SOW)
Management
The Management team is committed and maintains a
scorecard based on the Strategic Plan
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8. Questions
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