DMAIC is a Six Sigma methodology used to improve work processes and eliminate defects. It involves five steps: Define, Measure, Analyze, Improve, and Control. The Define step establishes goals consistent with customer demands and business strategy. Measure collects baseline data for future comparisons. Analyze identifies relationships and causes. Improve optimizes processes based on measurements and analysis. Control ensures variances are corrected to maintain low defect levels. DMAIC aims to reduce process variations and defects through sustained organizational commitment and guidance from leadership.

1. DMAIC
DMAIC is a basic Six Sigma methodology component- a way to improve work processes by
eliminating defects. The Six Sigma methodology is widely used in many top corporations in the
United States and around the world. It is normally defined as a set of practices that improves
efficiency and eliminate defects.
Six Sigma has been around for more than 20 years and TQM (Total Quality Management) and Zero
Defect principles have heavily influenced it. In its methodology, it asserts that in order to achieve
high quality manufacturing and business processes, continued efforts must be made to reduce
variations.
The Six Sigma system strives to reduce these variations in both business and manufacturing. In
order to do so, these processes must be measured, analyzed, controlled, and improved upon. In
order to improve upon these processes, the Six Sigma system requires sustained commitment from
an entire organization, especially from the top echelons to help guide lower rung workers and
policies.
It should be noted that the Six Sigma system derives its name from the high quality output that it
strives to achieve. Six Sigma refers to a defect level of lower than 3.4 defects per million
opportunities. This methodology has saved businesses around the world billions in dollars due to its
low defect output. For instance, since 1986, Motorola has stated that the Six Sigma system has
saved them $17 billion dollars. Six Sigma is a registered trademark of Motorola Corp.
For those that use the Six Sigma system, there are two major methodologies. They include DMAIC
and DMADV. DMAIC will be covered in this article. Edwards Deming developed DMAIC. It is useful
for improving an existing business process to reduce defects. The DMAIC methodology includes five
steps: Define, Measure, Analyze, Improve, and Control. Here is some information regarding each
step.
Define: Define is the first step in the process. In this step, it is important to define specific goals for
achieving outcomes that are consistent with both the customer's demands and one's own business's
strategy. In essence, one is laying down a road map for accomplishment.
Measure: In order to determine whether defects have been reduced, the user needs a base
measurement. In this step, accurate measurements must be made and relevant data must be
collected so that future comparisons can be measured to determine whether defects have been
reduced.

2. Analyze: Analysis is extremely important to determine relationships and the factors of causality. If
trying to understand how to fix a problem, cause and effect are extremely necessary and must be
considered.
Improve: Making improvements or optimizing processes based on measurements and analysis can
ensure that defects are lowered and processes are streamlined.
Control: This is the last step in the DMAIC methodology. Control ensures that any variances stand
out and are corrected before they can influence a process negatively causing defects. Controls can
be in the form of pilot runs to determine if the processes are capable. Once data is collected, a
process can transition into standard production. However, continued measurement and analysis
must ensue to keep processes on track and free of defects below the Six Sigma limit.
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Last updated 12 April, 2014.