Child Care Central Course Syllabus Course Title: Basics in Childcare Trainer: Christine Wright Hours/Weeks – 2 hours per week / 4 weeks Course Policies: Participation In order to ensure that optimal learning is occurring, quality participation is required for this course. It is expected for each participant to articulate quality feedback to each assignment given reflective of the material presented and his/her work experience. It is also required for each response to contain at least two experiences or examples that are relative to the readings and videos. Responses to the questions or activities should be respectful, thought-provoking and display critical thinking, as well as, read smoothly with correct grammar and punctuation. All assignments and applications must be completed within the time given. Preview/Review In each online course, as in our face-to-face trainings, you will be required to complete a preview and review assessment. These assessments are a test of the trainer’s ability to provide effective instruction. The preview should be completed first, then proceed to all the other materials in the course. The review should be completed after all the course requirements have been finished and submitted. Grading The grading system is a simple completion check. If you successfully completed the assignments, you will receive 100%. If you did not complete or provided an incomplete assignment, you will receive a “0” until the assignment is completed. Please be advised that you may work at your own pace; but you must complete the assignments within the given dates. Participation grades will be given following the completion of all assignments or activities. Training Evaluations The last requirement for every course is a Course Evaluation. You are provided three questions to complete on Survey Monkey explaining briefly your assessment of the material provided and how you will apply it. Training Certificates Upon successful completion of the course, please contact the facilitator and you will receive a training certificate within 3-5 business days. Training Requirements: Week Possible Activity Types Description 1 Quiz Complete the preview assessment. 1 Reading Educational articles 1 Viewing Educational videos 1 Listening Instructional Power Points 1 Focus Activities, Projects, Reflections or Applications Quality feedback that is reflective of the material presented and work experience 1 Participation Prompt, provides examples or experiences, quality feedback given, responses display critical thinking and articulated well 1 Game Applying presented concepts Week Possible Activity Types Description 2 Reading Educational articles 2 Viewing Educational videos 2 Listening Instructional Power Points 2 Focus Activities, Projects, Reflections or Applications Quality feedback that is reflective of the material presented an ...

1. Child Care Central
Course Syllabus
Course Title: Basics in Childcare
Trainer: Christine Wright
Hours/Weeks – 2 hours per week / 4 weeks
Course Policies:
Participation
In order to ensure that optimal learning is occurring, quality
participation is required for this
course. It is expected for each participant to articulate quality
feedback to each assignment
given reflective of the material presented and his/her work
experience. It is also required for
each response to contain at least two experiences or examples
that are relative to the readings
and videos. Responses to the questions or activities should be
respectful, thought-provoking
and display critical thinking, as well as, read smoothly with
correct grammar and punctuation.
All assignments and applications must be completed within the
time given.
Preview/Review
In each online course, as in our face-to-face trainings, you will
be required to complete a

2. preview and review assessment. These assessments are a test of
the trainer’s ability to provide
effective instruction. The preview should be completed first,
then proceed to all the other
materials in the course. The review should be completed after
all the course requirements
have been finished and submitted.
Grading
The grading system is a simple completion check. If you
successfully completed the
assignments, you will receive 100%. If you did not complete or
provided an incomplete
assignment, you will receive a “0” until the assignment is
completed. Please be advised that
you may work at your own pace; but you must complete the
assignments within the given
dates. Participation grades will be given following the
completion of all assignments or
activities.
Training Evaluations
The last requirement for every course is a Course Evaluation.
You are provided three questions
to complete on Survey Monkey explaining briefly your
assessment of the material provided and
how you will apply it.
Training Certificates
Upon successful completion of the course, please contact the

3. facilitator and you will receive a
training certificate within 3-5 business days.
Training Requirements:
Week Possible Activity Types Description
1 Quiz Complete the preview
assessment.
1 Reading Educational articles
1 Viewing Educational videos
1 Listening Instructional Power Points
1 Focus Activities, Projects,
Reflections or Applications
Quality feedback that is
reflective of the material
presented and work
experience
1 Participation Prompt, provides examples or
experiences, quality feedback
given, responses display
critical thinking and
articulated well
1 Game Applying presented concepts
Week Possible Activity Types Description
2 Reading Educational articles

4. 2 Viewing Educational videos
2 Listening Instructional Power Points
2 Focus Activities, Projects,
Reflections or Applications
Quality feedback that is
reflective of the material
presented and work
experience
2 Participation Prompt, provides examples or
experiences, quality feedback
given, responses display
critical thinking and
articulated well
2 Game Applying presented concepts
Week Possible Activity Types Description
3 Reading Educational articles
3 Viewing Educational videos
3 Listening Instructional Power Points
3 Focus Activities, Projects,
Reflections or Applications

5. Quality feedback that is
reflective of the material
presented and work
experience
3 Participation Prompt, provides examples or
experiences, quality feedback
given, responses display
critical thinking and
articulated well
3 Game Applying presented concepts
Week Possible Activity Types Description
4 Reading Educational articles
4 Viewing Educational videos
4 Listening Instructional Power Points
4 Focus Activities, Projects,
Reflections or Applications
Quality feedback that is
reflective of the material
presented and work
experience
4 Participation Prompt, provides examples or
experiences, quality feedback
given, responses display
critical thinking and
articulated well

6. 4 Game Applying presented concepts
4 Quiz Complete the review
assessment.
4 Course Evaluation Complete the course
evaluation.
Chapter 3
Listening and Responding Effectively
SPEAK
© 2011 Cengage Learning
In this chapter, we discuss five different types of listening, how
you can improve your listening skills, and guidelines for
providing a constructive and ethical speech critique.
12/16/2015 1:32 PM
© 2007 Microsoft Corporation. All rights reserved. Microsoft,
Windows, Windows Vista and other product names are or may
be registered trademarks and/or trademarks in the U.S. and/or
other countries.
The information herein is for informational purposes only and
represents the current view of Microsoft Corporation as of the
date of this presentation. Because Microsoft must respond to

7. changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot
guarantee the accuracy of any information provided after the
date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN
THIS PRESENTATION.
1
The mind is
© 2011 Cengage Learning
Nature gave us one tongue and two ears so we could hear twice
as much as we speak.
~Epictetus
Learning Outcomes:
1. Why is it important to study listening in a public speaking
course?
2. What is the difference between listening and hearing.
3. What are five different types of listening?
4. What strategies can you employ to improve your listening
skills?
5. How can you constructively critique speeches you hear?
12/16/2015 1:32 PM
© 2007 Microsoft Corporation. All rights reserved. Microsoft,
Windows, Windows Vista and other product names are or may
be registered trademarks and/or trademarks in the U.S. and/or

8. other countries.
The information herein is for informational purposes only and
represents the current view of Microsoft Corporation as of the
date of this presentation. Because Microsoft must respond to
changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot
guarantee the accuracy of any information provided after the
date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN
THIS PRESENTATION.
2
Hearing & Listening
Hearing is the biological process that occurs when the brain
detects sound waves…
Listening is the process of receiving, attending to, constructing
meaning from & responding to spoken or nonverbal messages.
© 2011 Cengage Learning
Communication is the process of creating shared meaning. For
communication to be effective, the speaker must present the
message clearly and compellingly. Equally important, however,
is that the listener understands and accurately remembers what
was said.
Listening is important because 50 percent or more of our time in
communication is spent listening. Effective listening is a key to
success in most occupations. To be an effective communicator
you must understand and practice effective listening skills.
Hearing is the biological process that occurs when the brain
detects sound waves…

9. Listening is the process of receiving, attending to, constructing
meaning from, and responding to spoken or
nonverbal messages.
12/16/2015 1:32 PM
© 2007 Microsoft Corporation. All rights reserved. Microsoft,
Windows, Windows Vista and other product names are or may
be registered trademarks and/or trademarks in the U.S. and/or
other countries.
The information herein is for informational purposes only and
represents the current view of Microsoft Corporation as of the
date of this presentation. Because Microsoft must respond to
changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot
guarantee the accuracy of any information provided after the
date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN
THIS PRESENTATION.
3
Emotions and Listening
To listen effectively, you must be calm and interested.
Other emotions impede listening.
Watch for emotional triggers that hinder listening.
Types of Listening
Appreciative listening
Discriminative listening
Comprehensive listening

10. Empathic listening
Critical listening
© 2011 Cengage Learning
Types of Listening:
In an appreciative listening situation, your goal is simply to
enjoy the thoughts and experiences of others.
In discriminative listening, your goal is to understand the
speaker’s meaning conveyed in other ways than the words
themselves (e.g., nonverbal cues).
In comprehensive listening, your goal is to understand,
remember, and recall what has been said.
In empathic listening, your goal is to be a sounding board to
help another sort through feelings.
In critical listening, your ultimate goal is to evaluate the worth
of a message.
12/16/2015 1:32 PM
© 2007 Microsoft Corporation. All rights reserved. Microsoft,
Windows, Windows Vista and other product names are or may
be registered trademarks and/or trademarks in the U.S. and/or
other countries.
The information herein is for informational purposes only and
represents the current view of Microsoft Corporation as of the
date of this presentation. Because Microsoft must respond to
changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot
guarantee the accuracy of any information provided after the
date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN
THIS PRESENTATION.

11. 5
Improving Your Listening Skills
© 2011 Cengage Learning
Effective listening is a complex process made up of five steps:
Attending
Understanding
Remembering
Evaluating
Responding
Improving your listening skills:
Attending is paying attention to what the speaker is saying
regardless of extraneous interferences.
Understanding is the ability to assign accurate meaning to what
was said. Sometimes we may not fully understand a speaker’s
message because the speaker uses unfamiliar words or complex
concepts and sometimes we might miss the emotional intent of
the message.
Remembering is being able to retain and recall information we
have heard.
Evaluating is critically analyzing what is said to determine its
truthfulness, utility, and trustworthiness. Critical analysis is
especially important when the speaker expects you to believe,
support, or act on what was said. If you don’t critically analyze
what you hear, you risk going along with ideas that violate your
values.
Responding is providing feedback to the speaker about what is
being said
Exhibit 3.1 (p.33) gives excellent examples of effective
listening behaviors and ineffective listening behaviors.

12. 6
Guidelines for Attending to a Speech
Get physically ready to listen
Resist mental distractions while listen
Suspend judgment while you hear the speaker out
Identify the benefits of attending to the speaker’s words
© 2011 Cengage Learning
To be an effective listener, you need to train yourself to focus
on what people are saying regardless of potential distractions.
These techniques can help you do this.
Guidelines for attending to a speech:
Get physically ready to listen.
Resist mental distractions while you listen.
Suspend judgment while you hear the speaker out.
Identify the benefits of attending to the speaker’s words.
7
Guidelines for Understanding
and Remembering
© 2011 Cengage Learning
Determine the speaker’s organization
Ask questions
Silently paraphrase key information
Observe nonverbal cues
Take good notes
Guidelines for Understanding and Remembering:
Determine the speaker’s organization
Ask questions

13. Silently paraphrase key information
Observe nonverbal cues
Take good notes
8
Preparing a Constructive Critique
Effective critiques …
communicate specific observations
begin with positive observations
follow observation statements with explanations
are phrased so that it’s clear they reflect your personal
perceptions, not “truth”
© 2011 Cengage Learning
A constructive critique is an analysis of a presentation that
evaluates how well a speaker meets a specific speaking goal
while following the norms for good speaking and that
recommends how the presentation could be improved.
Preparing a Constructive Critique:
Effective critiques …
communicate specific observations
begin with positive observations
follow observation statements with explanations
are phrased so that it’s clear they reflect your personal
perceptions, not “truth”
Exhibit 3.2-3.3 & 3.4 (pages 36 & 37) give excellent examples
of ineffective & effective comments about the content of a
narrative/personal experience speech

14. 9
General Criteria for a
Constructive Critique
© 2011 Cengage Learning
Content of the speech
Structure of the speech
Delivery of the speech
A constructive critique is an analysis of a presentation that
evaluates how well a speaker meets a specific speaking goal
while following the norms for good speaking and that
recommends how the presentation could be improved.
Content of the Speech:
Does the speaker establish common ground and adapt the
content to the audience’s interests, knowledge, and attitudes?
Does the speaker seem to have expertise in the subject areas?
Does the speaker have high-quality sources for the information
given in the speech?
Does the speaker reveal the sources of the information ?
Are the sources relevant? recent? varied? distributed throughout
the speech?
Does the information presented explain or support each of the
main points?
Are presentational aids appropriate and well used?
Is each main point supported with breadth? depth? listener
relevance?
Structure of the Speech:
Does the introduction of the speech get attention, establish
listener relevance and credibility, and lead into the topic?
Has the speaker stated a clear goal for the speech?
Are the main points of the speech clearly stated, parallel, and

15. meaningful?
Do transitions lead smoothly from one point to another?
Does the information presented explain or support each of the
main points?
Does the speaker use language that is appropriate, accurate,
clear, and vivid?
Does the speaker use a compelling style?
Does the conclusion summarize the main points and end with a
clincher?
Delivery of the Speech:
Does the speaker sound intelligible? conversational?
expressive?
Is the presentation fluent?
Does the speaker look at the audience?
Does the speaker use appropriate facial expressions?
Were the pronunciation and articulation acceptable?
Does the speaker have good posture?
Does the speaker have sufficient poise?
10
Learn how to listen and you will prosper – even from those who
talk badly.
~ Plutarch
© 2011 Cengage Learning
11