Managed desktop services

1. Managed Desktop Services © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

3. One of the fastest growing IT companies in India

4. Specializes in providing Managed IT Services

5. Strong Business Acumen with Technology Leadership

6. SEI-CMMi Level-3 company, ITIL compliant processes, ISO 9001 and 27001 certifications

7. Global Operations Command Center (GOCC) and remote delivery center in Hyderabad, India

8. World-class delivery engine delivering solutions to 40+ Fortune 500 companies and 150+ Global 1000 companies

9. Best-in-class top tier technology alliances and domain intensive Centers of Excellence (CoEs)

10. Highly capable global team

11. Strong balance sheet and is well capitalized2

13. Level 1 support

14. Level 2 support

16. Windows Vista

18. Altiris

19. RDP, Dameware

20. Ximage

21. ACT/AOK

22. WSUSPrinter Support OS Migration Software Distribution 3

23. GSS Desktop Support Services Third party Vendor Support ( Level 3 ) – Breakfix & replacement Customer Voice Email Physical Support Helpdesk tool Remote Access Offshore Helpdesk Support ( Level 0 ) Offshore Remote Desktop support ( Level 1 ) Deskside Support ( Level 2 ) 4

24. GSS Install – Move – Add – Change Support 5

25. GSS Desktop Migration Services Hardware assessment for OS Migration Application compatibility analysis and Mitigation Office compatibility analysis & mitigation Operating System Image creation & Customization(SOE) Operating system Migration using standard tools User State Migration Warranty support after Migration 6

26. GSS Asset Management Services Asset Tagging & Tracking Real-time Inventory status Policy based & system managed software metering License tracking Reporting Software Distribution Tool Software License Tracking Component Admin Console Reporting Tool Discovery Tool 7

28. Assistance in Virus removal

29. Updating OS & security patches

30. Coordinate with Security Team and manage eradication process.

31. Proactive support for risk management activities

32. Ensuring anti virus updates take place as per requirements

33. Proactive measures for handling any sorts of virus threats

34. Reporting Reporting & Dashboard Patch Management Network Access Control Malicious Software Protection Management Gateway Antivirus Audit & Compliance Enforcement 8

35. Sample - Report Generation & Analysis ILLUSTRATIVE 9

36. Patching and Metric Status Report ILLUSTRATIVE Sample Trend Analysis Report 10

37. GSS Software Distribution Services Software applications Automated Software distrbution Report back on failure 11

38. Q & A 12

39. Thank You © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com 13