Slides from Bournemouth Mulesoft Meetup covering what's coming up from Mulesoft in 2020

1. Gonzalo Marcos
MuleSoft Customer Success Architect
What’s new for this year?

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5. API Community Manager

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The API economy: It’s game time
$1 trillion in total economic profit globally
could be up for grabs through the
redistribution of revenues across sectors
within API ecosystems.
McKinsey & Company:What is really takes to capture the value of APIs
https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/what-it-really-takes-to-capture-the-value-of-
apis

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Key characteristics of a mature API strategy
Only 15% of IT
leaders report their
organization has a
mature API strategy
mandated across the
entire company.
Used to
build
integrations
Built into dev
process for
new projects
Managed like
products
Reusable
Monetized
Discoverable
Exposed to
3rd parties

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Developers are the new customer
Forums
Support
Docs
APIs
Case
Studies
Tutorials
Events
User
Groups

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API portals the new battleground
Uber: Personalized journeys
Twilio: Self-service support
Stripe: Tools for developer
success
NordeaBank: Gathering
developer input into roadmap

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...but it takes a village
Capabilities Coordinated teams
• Full lifecycle API management
• Content management system
• Personalization
• Forums
• Chat
• Support case management
• Engagement analytics
• Central IT
• API product managers
• Content/brand marketing
• Developer relations
• Technical writers
• Support professionals
• Business development

11. Product Overview

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Introducing API Community
Manager
Engage an ecosystem of
developers and partners
● Start from preconfigured
templates to quickly drive
API product adoption
● Personalize experiences
with clicks not code
● Engage consumers through
forums, chat and case
management
● Track API program KPIs in
real-time

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API Community Manager
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Critical capabilities
Out-of-the-box themes Drag-and-drop builder Personalized portals
Interactive docs Forums & Cases Engagement Analytics

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Extending the capabilities of Anypoint Exchange
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C4E
Architect
API
Developer
Technical
Writer
API Consumer
Marketing
manager
API Product
Manager
Brand/Graphic
designer
Exchange services
API Community Manager
- Branded, personalized
experiences
- Forums, blogs and events
- Support case management
Exchange API portals
- Auto-generated
- Searchable catalog
- Lightweight branding

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Bringing together two leading technologies
Full Lifecycle API Management Digital Experience Platforms

18. Examples
API Community Manager

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Example - HSBC
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Example - HSBC
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Example - HSBC
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Example - HSBC
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23. AnyPoint Service Mesh

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Customer
expectations
Personalized, connected
experiences
Higher control and choice
Hyper-specialized products
More agile business models
Disruptive
competitors
Microservices
architectures
91% of organizations are
using or planning to use
microservices*
*Source: 2018 Global microservices trends report
https://go.lightstep.com/global-microservices-trends-report-2018
Increasing demands drive the need for microservices

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Choosing microservices is the easy part...
2525
Isolated
expertise
Siloed management and
governance
Inconsistent
security across
services
99%
of organizations adopting
microservices report
challenges*
*Source: 2018 Global microservices trends report
https://go.lightstep.com/global-microservices-trends-report-2018
SAP
Custom coded network configs

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Discoverability and governance with a service mesh
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Gain visibility across services
Focus on business logic
Ensure resiliency with traffic control
Implement zero-trust security
Service A
Sidecar
proxy
Service B
Sidecar
proxy
Mixer Adapter(s)
Service mesh
Kubernetes cluster
Service C
Sidecar
proxy
UI

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Introducing Anypoint Service Mesh
Discover, manage and secure any
service with Anypoint Platform
● Implement zero-trust and ensure
high availability with traffic control
policies
● Bring API management and
analytics to microservices -- no
matter the language or cloud
● Maximize microservice adoption
and reuse with Exchange auto-
discovery

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Anypoint Platform
API-led connectivity for microservices
Internal & External APIs
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Discover Manage Secure
How it works
Service A
Sidecar
proxy
Service B
Sidecar
proxy
Mixer Mule Adapter
Istio
Kubernetes cluster
Controller
Anypoint Runtime Fabric
Edge
Ingress
Ingress
Mule Apps Mule Apps
Worker Worker

29. Demo
Service Mesh

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Install with a few simple commands
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Extend API management to every microservice
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Monitor multi-cloud environments from one view
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Maximize adoption with Anypoint Exchange
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34. Q&A

35. Thank You!