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Age of the cloud

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The age of the cloud - Private cloud, SaaS and the future

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Age of the cloud

  1. 1. 1 Gordon Makryllos the age of the cloud private cloud, SaaS and the future
  2. 2. calculating cost savings from cloud needs to factor in at least 8 different parameters from peak loads to hardware costs 2 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos Source: * INSEAD Research 2013 today cloud is about more than ‘just’ cost reductions the bigger picture is that cloud delivers the flexibility and agility you need to be competitive 74% of companies that invest heavily in cloud were competitively agile * “cloud is about how you do computing, not where you do computing” 74% Paul Maritz, CEO (2008-12), VMware
  3. 3. outsourcing premises-based co-location 3 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos from ownership to on-demand, cloud computing changes how companies consume IT savings on skills and resources  24 x 7 support, L2/L3 expertise across all technologies  continuous infrastructure refresh economies of scale  no hardware purchase  multi-tenanted infrastructure and shared support flexibility  enable new applications across multiple locations  dynamic allocation of resources  on demand, self-service  usage-based payment cloud computing vs
  4. 4. 4 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos streamline IT delivery examples of cloud usage themes that we are seeing enhance CRM & productivity standardize ICT & improve collaboration better manage risk & capacity planning
  5. 5. 5 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos challenge  make IT more agile to support rapidly expanding business in EMEA  reduce TCO, no CAPEX solution  self-managed IaaS solution with ability to scale up and down, and pay as you use model.  end-to-end ‘network+ IT infrastructure’ management results  on-demand provisioning and ability to manage applications and capacity remotely from China  significant (30%) TCO reduction vs legacy DIY data centre operations. major global biotech group uses cloud to streamline IT delivery and achieve TCO reduction
  6. 6. 6 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos challenge  120+ PBXs, multiple brands, managed locally, many approaching end of life  limited collaboration and mobility flexibility between employees solution  Business Together as a Service - global cloud-based UC solution for 20,000 employees, 75 sites in 25 countries.  new collaboration capabilities with integrated web, video and audio conferencing results  simplified management, standardized features and mobility enabled globally  greater flexibility to add users / sites / features quickly  simplified collaboration and enhanced productivity multinational conglomerate uses UCaaS to standardize ICT across the region and improve collaboration
  7. 7. 7 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos challenge  increase agent productivity and overall efficiency of the contact centre  achieve economies of scale across the region solution  centralized Web 2.0 cloud contact centre solution delivering call collection costs reduction, voice recording in the cloud, and increased control and visibility results  simple user-friendly interface increasing agent productivity  central visibility and control resulting in enhanced efficiency  improved client’s customer satisfaction leading global HR company chooses cloud contact centre to enhance CRM and productivity
  8. 8. 8 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos challenge  managing multiple data centres across the region without BC/DR plan  unable to respond quickly, flexibly and cost-effectively to rapid growth solution  hybrid private cloud solution across Orange data centres in Singapore, France and US  inter-region DR and overflow capability for select mission- critical application (e.g. ERP) results  enhanced BC/DR capability to mitigate risks  improved capacity planning to increase business agility multinational luxury goods group chooses cloud to enhance BC/DR and capacity planning to manage risk and increase agility
  9. 9. no longer about technology use - it’s about ‘value consumption’ enhanced collaboration consolidation and standardization mobilizing enterprise workforce increasing business agility improving customer relationships managing complexity & improving operational efficiency “57% of business and technology leaders believe that cloud will be a source of competitive advantage” * “Business leaders have been using the cloud to foster collaboration and drive innovation, suggesting that this type of technology is relevant to more departments than just IT” ** “By 2016, cloud services will be a vital sourcing option and $1 of every $5 will be spent on cloud-based software and infrastructure” *** 9 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report
  10. 10. 10 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos cloud computing may appear simple on the surface, however there’s a lot underneath IaaS, PaaS, SaaS? public, private, hybrid? security & privacy service management server infrastructure physical and virtual design support services governance scalability legal & compliance data migration transition & user adoption APIs & plugins disaster recovery & continuity transformation support response-time SLAs pay per use, reservation provisioning engine cloud computing
  11. 11. the typical cloud customer journey, not a ‘big bang’ cloud readiness assessment address pain points POC / pilot 1 2 3 lifecycle service management transition architecture design 456 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos11
  12. 12. cloud is a journey this is not ‘all or nothing’, ‘now or never’  cloud is a revolution that will take place with or without the IT departments  this is also an evolution building up from first phase consolidation and optimization initiatives  gradual transformation toward hybrid cloud has become the norm 12 thank you http://au.linkedin.com/in/gordonmakryllos the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos

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