The age of the cloud - Private cloud, SaaS and the future

1. 1
Gordon Makryllos
the age of the cloud
private cloud, SaaS and the future

2. calculating cost savings from
cloud needs to factor in at least 8
different parameters from peak
loads to hardware costs
2 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
Source: * INSEAD Research 2013
today cloud is about more than
‘just’ cost reductions
the bigger picture is that cloud
delivers the flexibility and
agility you need to be
competitive
74% of companies that invest
heavily in cloud were
competitively agile *
“cloud is about how you do computing,
not where you do computing”
74%
Paul Maritz, CEO (2008-12), VMware

3. outsourcing
premises-based
co-location
3 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
from ownership to on-demand, cloud computing
changes how companies consume IT
savings on skills and resources
 24 x 7 support, L2/L3 expertise across all technologies
 continuous infrastructure refresh
economies of scale
 no hardware purchase
 multi-tenanted infrastructure and shared support
flexibility
 enable new applications across multiple locations
 dynamic allocation of resources
 on demand, self-service
 usage-based payment
cloud computing
vs

4. 4 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
streamline
IT delivery
examples of cloud usage themes
that we are seeing
enhance CRM
& productivity
standardize ICT
& improve collaboration
better manage risk
& capacity planning

5. 5 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 make IT more agile to support rapidly expanding business in EMEA
 reduce TCO, no CAPEX
solution
 self-managed IaaS solution with ability to scale up and down, and
pay as you use model.
 end-to-end ‘network+ IT infrastructure’ management
results
 on-demand provisioning and ability to manage applications and
capacity remotely from China
 significant (30%) TCO reduction vs legacy DIY data centre
operations.
major global biotech group uses cloud to
streamline IT delivery and achieve TCO
reduction

6. 6 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 120+ PBXs, multiple brands, managed locally, many approaching
end of life
 limited collaboration and mobility flexibility between employees
solution
 Business Together as a Service - global cloud-based UC solution
for 20,000 employees, 75 sites in 25 countries.
 new collaboration capabilities with integrated web, video and
audio conferencing
results
 simplified management, standardized features and mobility
enabled globally
 greater flexibility to add users / sites / features quickly
 simplified collaboration and enhanced productivity
multinational conglomerate uses UCaaS to
standardize ICT across the region and improve
collaboration

7. 7 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 increase agent productivity and overall efficiency of the
contact centre
 achieve economies of scale across the region
solution
 centralized Web 2.0 cloud contact centre solution
delivering call collection costs reduction, voice recording
in the cloud, and increased control and visibility
results
 simple user-friendly interface increasing agent
productivity
 central visibility and control resulting in enhanced
efficiency
 improved client’s customer satisfaction
leading global HR company chooses cloud contact
centre to enhance CRM and productivity

8. 8 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge
 managing multiple data centres across the region without
BC/DR plan
 unable to respond quickly, flexibly and cost-effectively to
rapid growth
solution
 hybrid private cloud solution across Orange data centres in
Singapore, France and US
 inter-region DR and overflow capability for select mission-
critical application (e.g. ERP)
results
 enhanced BC/DR capability to mitigate risks
 improved capacity planning to increase business agility
multinational luxury goods group chooses cloud to
enhance BC/DR and capacity planning to manage risk
and increase agility

9. no longer about technology use - it’s about
‘value consumption’
enhanced
collaboration
consolidation and
standardization
mobilizing enterprise
workforce
increasing
business agility
improving customer
relationships
managing complexity
& improving
operational efficiency
“57% of business and
technology leaders believe
that cloud will be a source of
competitive advantage” *
“Business leaders have been
using the cloud to foster
collaboration and drive
innovation, suggesting that
this type of technology is
relevant to more
departments than just IT” **
“By 2016, cloud services will be
a vital sourcing option and $1
of every $5 will be spent on
cloud-based software and
infrastructure” ***
9 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report

10. 10 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
cloud computing may appear simple on the
surface, however there’s a lot underneath
IaaS, PaaS, SaaS?
public, private, hybrid?
security & privacy
service management
server infrastructure
physical and virtual design
support services
governance
scalability
legal & compliance
data migration
transition & user adoption
APIs & plugins
disaster recovery & continuity
transformation support
response-time SLAs
pay per use, reservation
provisioning engine
cloud computing

11. the typical cloud customer journey,
not a ‘big bang’
cloud readiness
assessment
address
pain points
POC / pilot
1 2 3
lifecycle service
management
transition architecture design
456
the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos11

12. cloud is a journey
this is not ‘all or nothing’, ‘now or never’
 cloud is a revolution that will take place with or without
the IT departments
 this is also an evolution building up from first phase
consolidation and optimization initiatives
 gradual transformation toward hybrid cloud has
become the norm
12
thank you
http://au.linkedin.com/in/gordonmakryllos
the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos