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EC Activities Mechanism Connection

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Gonzalo Moreno, PhD
Gonzalo Moreno, PhD

Linking the different eComerce Activities to the Mechanisms that support them. SOURCE: Turban et al., "Electronic Commerce. A Managerial and Social Networks Perspective", 8th Ed., 2015, Springer

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The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Each of these EC Activities is supported by one or more of these Mechanisms Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015

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EC Activities Mechanism Connection

  • 1. The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 2. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 3. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Each of these EC Activities is supported by one or more of these Mechanisms Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 4. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 5. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 6. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 7. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 8. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 9. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015
  • 10. INFORMATION Presence and Discovery Find information Analyze and Compare TRADING Buy, Sell, Exchange COMMUNICATION Communicate, Collaborate, Learn ENTERTAINMENT PERFORMANCE IMPROVEMENT OTHER Customer Servicing, Recruiting, etc. STOREFRONTS, MALLS, PORTALS eCatalogs, Search Engines, Shopping Carts, Directories, eMaps, etc. E-AUCTIONS Web 2.0 tools, Social Network Services, etc. VIRTUAL WOLRDS Payment, Order Processing, Security, Support ELECTRONIC MARKETS EC Activity EC Mechanism The EC Activities-Mechanism Connection Source:Turbanetal.,ElectronicCommerce.AManagerialandSocialNetworksperspective,8ºEd.,Pearson,2015