Recetas para una implementación de BPM exitosa

1. #GX24
#GX24
Recipes for a Successful BPM Implementation
Gonzalo Fernández
gfernandez@genexus.com

3. #GX24

4. #GX24

5. #GX24
Ingredients
Choose the process
Skills
Reuse
End-User Adoption
Budget
Metrics
Choose the BPMS

6. #GX24

7. #GX24
Budget
Resources
Training
Software

8. #GX24

9. #GX24
Choose the BPM Suite
Based on your needs
License fees

10. #GX24

11. #GX24
Choosing The Right First Process
Low risk High impact
Involve IT and business people

12. #GX24
Choosing The Right First Process
Use the existing code base
Limit the number of interfaces to external systems

13. #GX24
Choosing The Right First Process
Don’t try to model how you should work
Model how you actually work

14. #GX24

15. #GX24
BPM Skills
People are the key to success
Training, Training, Training
Use professional services when necessary

16. #GX24
BPM Roles
BPM Director
BPM Architect
BP Analyst
Business Analyst
BPMS Expert
BPMS Developer

17. #GX24

18. #GX24
Reuse
Use existing infrastructure (Legacy systems)
Create reusable processes
Use built-in functionality from the BPMS

19. #GX24

20. #GX24
Metrics
Metrics are those that will judge the success of the project
"BPM without metrics is just a shot in the dark."
John Dixon Gartner

21. #GX24
Metrics
Establish a baseline
Setting clear definitions and goals
Measuring is just the beginning
Metrics vs KPIs

22. #GX24

23. #GX24
End-User Adoption
Overcoming Resistance to Change
Early user involvement
Ease of use / Low learning curve
Training

24. #GX24
End-User Adoption
Allow users to customize their own workspace
Flexible BPMS
Gamification

26. Gonzalo Fernández – gfernandez@genexus.com