2. Empower community to resolve concerns and
recruit diverse volunteers to manage client needs
Community complaints and concerns
Process for logging and processing complaints/concerns
Process to recruit and retain qualified volunteers to address complaints/concerns
Increased safety and better community for all residents
3. Complaints and Concerns
• The NAACP has been a champion for civil rights for over 100 years.
The St. Petersburg Chapter receives complaints of discrimination in:
Housing
Employment
Legal
Education
Age
Sex
4. Empowerment and Volunteers
The process for logging complaints can be enhanced and improved
Educating the residents on topics of concerns and other key
topics/empowers them to be self sufficient
Educating the residents also enables and empowers them to
identify and seek the proper assistance
Volunteers – increasing the number of trained volunteers
5. Recruitment
To resolve the communities complaints/concerns
• Volunteers must be committed
• Volunteers must have the time to commit
