1. Measurable Management®
Measurable Management® engages
Team Leadersthe best consultants
an organization hasto generate
measurable results
Measurable Management® delivers
continuous improvements based
on the organization’s key issues

2. Measurable Management®
About the Program
Measurable Management® is a revolutionary 2. The second platform is the Process
vehicle for translating good intentions into Improvement portion of the Measurable
measurable outcomes while initiating change Management® Program, which provides your
that is both sustainable and profitable. This leaders with the knowledge they need to
proven program leads to measurable implement change.
improvement of organizational performance 3. The third platform is the practice of
resulting in cost savings, increased productivity, implementing improvement ideas that are
improved efficiencies, reduced waste, etc. directly related to the organization’s key
®
Measurable Management was developed and objectives.
introduced by UK based firm McQuillan-Byrne
and is successfully being used throughout the Measurable Management® is designed to:
U.S.  develop leadership and teamwork
 translate strategy into measurable outcomes
Target Audience
 initiate change swiftly in a controlled and
®
Measurable Management is aimed at team focused method
leaders, supervisors and first line managers.  overcome resistance to change
Program Curriculum Measurable Results
®
Measurable Management has three primary Your team leaders will devise and implement
platforms it is built upon: initiatives to improve business performance
1. The first platform is Leadership and Team based on key objectives driven by organizational
Building. It equips leaders and supervisors needs.
with the tools they need to effectively
facilitate change.
Bottom lineMeasurable Management® brings tangible, measurable results including
increased revenue, costs savings, increased productivity, improved efficiency, reduced
waste, and a positive attitude for change with your workforce. The measurable
outcomes will provide a return on investment greater than the cost . . . we guarantee it!

3. Measurable Management® Program Structure
Participants Meet Participant Group
with their Mentors Manual Meetings
Mentors attend
Program Intro. Meeting Introduction & Program Program Intro. Meeting
Overview
Start-up Meeting
2
Section 1
What do Team Leaders do? weeks
Roles & Responsibilities
Group Meeting 1 (3 hrs)
Section 2
Influencing Behavior 2
Effective Listening weeks
Group Meeting 2 (3 hrs)
Section 3
Coaching, Counseling 2
and Appraisal weeks
Progress Meeting Group Meeting 3 (3 hrs)
Section 4 2
Customers & Suppliers weeks
Group Meeting 4 (3 hrs)
Section 5 2
Continual Improvement
weeks
Group Meeting 5 (3 hrs)
Section 6
2
Tools For Quality
Leadership
weeks
Action Plan Review Group Meeting 6 (3 hrs)
Mentors attend 1
Group Meeting 7 Group Meeting 7 (3 hrs)
Section 7 1
Mentors attend Focus for Action
Group Meeting 8 Group Meeting 8 (3 hrs)
1
Mentors attend Group
Meeting 9 Group Meeting 9 (3 hrs)
Mentors attend Wrap- 1
up Meeting Wrap-up Meeting
The right column shows the group
The left column represents the meetings that will be held with the
participant’s immediate supervisor’s The middle column participants and the time between
involvement in the program as a represents the study sections each meeting—a total of 11 meetings
mentor. in the Participant Manual. over a 7 month period.

4. Case #1 City Government
Participating Organization Profile: City Government (est. pop of 12,000)
Number of Program Participants: 12
Key Objectives:
1. Revenue: Increase revenue by increasing utilization of city facilities and services
through improved promotion, quality of service and enhanced user experiences.
2. Cost Reduction: Reduce costs by maximizing the use of existing resources,
elimination of waste and reduction of reliance on paper processes and manual
procedures.
3. Economic Development: Enhance economic development opportunities through
increased awareness and participation by involving all facets of city operations.
4. Citizen Satisfaction: Make the city a better place to live, to work and to do
business through continuous improvement in communication, interaction, and
service by all facets of city government.
Measurable Outcome Summary:
 Implemented thirty-two (32) ideas for action with a first year savings to the city
of (net of implementation) $524,400.
 Assuming a typical “life span” of five years for improvement projects
implemented, the potential savings for the city (net of implementation) is
$2,622,000.
“The program was designed to have everyone stop and think how they’re doing things,”
said the City Administrator. “For department heads to see how they can save money
and improve community services. Adopting new ideas that are practical, tangible and
achievable, should not be limited to the private sector. These things can be done as an
overall benefit to an entire community.”
Measurable Management®

5. Case #2 Direct Mail Company
Participating Organization Profile: Full service direct mail and Fulfillment Company
with two facilities and over 500,000 sq. feet of office and warehouse space.
Number of Program Participants: 15
Key Objectives:
1. Eliminate Customer Credits
2. Document processes to facilitate training
3. Eliminate duplicate processing
4. Ability to respond positively to customer asking about improvement programs
Measurable Outcome Summary:
Location #1:
 Implemented nine (9) ideas for action with a first year savings of $330,624.
 Quantified another ten (10) ideas for action worth $736,775 in first year savings
following implementation.
 Total savings $1,067,399
Location #2:
 Implemented fourteen (14) ideas for action with a first year savings of $143,425.
 Quantified another seven (7) ideas for action worth $166,792 in first year savings
following implementation.
 Total savings: $310,217
Combined:
 Implemented twenty-three (23) ideas for action with first years savings of
$474,049.
 Quantified seventeen (17) additional ideas for action worth $903,567 in first year
savings following implementation
 Combined savings: $1,377,616.
Measurable Management®

6. Printing & Mailing
Case #3 Solutions Company
Participating Organization Profile: Printing and mailing solutions company
Number of Program Participants: 12
Key Objectives:
1. Develop and identify key measurable management tools
2. Develop tools and products to enhance targeted business development (web-based
and products)
3. Improve and measure quality
4. Reposition company from service provider to solution provider
Measurable Outcome Summary:
The results of the Measurable Management® program were not only in the numbers but
also in the positive cultural shifts within the organization. The participating company has
seen strong evidence in both the numbers and in the cultural changes that its desire for a
quality improvement program has been achieved.
 Implemented ideas for action with a first year savings of $491,777.
 Quantified additional ideas for action worth $333,780 in first year savings
following implementation.
 Total savings $825,557
Measurable Management®