Fonebell, a cloud telephony vendor in India, presents “How to start a call center in India?” For more, click http://goo.gl/Vslp5s

1. “How to start a call
center in India?”

2. Fonebell, a cloud
telephony vendor in
India, presents
“How to start a call center in India?”

3. 
Determine the type of
call center you want
to start.
 Inbound
 Outbound
 Outsource
 Telemarketing
 Web-Enabled

4. Get registered with
Department of
Telecommunications
under Other Service
Provider’ (OSP).

5. Documents required (mandatory) for the
registration
Certificate of Incorporation issued by Registrar of
Company
Memorandum and Article of Association
Board resolution or Power of Attorney authorizing
the authorized signatory with attested signatures.
A note on the nature of business / activities of the
proposed OSP
Note: Documents must be certified with seal by either Company Secretary or one of the Directors of the
Company or Statutory Auditors or Public Notary.

6. Write out your business plan
based on the type of call
center you want to start with.
This will help you determine
your total cost of ownership.
You may seek capital help
from reputed agencies.

7. Invest in the necessary
equipment to run your
home business.
 Computers
 Office supplies
 Headsets
 Phones
 Cloud telephony service

8. Gain clients
Contact businesses and other call centers that
outsource their work.
 Be transparent
 Follow through every time
 Declare what you don’t know
 Promise less and then deliver more
 Listen and respond

9. Hire a workforce.
Choose services from a hiring firm if required to get the right
people, when you need them. You can get staff with desired
expertise for different purposes like:
 Inbound sales
 In bound customer service
 Outbound lead management
 In bound inventory management
 In bound order entry
 Outbound collections, and more

10. Training: I
Communication Skills
Training
 Improved efficiency of communication skills
 Enhances both internal and external customer service
performance
 Empowered business relationships through enhanced
verbal communication
 Increased workplace productivity and employee retention

11. Training: II
Telephone Etiquette
Training
 Ways to make a Good First
Impression.
 Effective Call Handling
 Key Phases of an
Outbound/Inbound Call
 Hold Procedure
 Dead Air
 Using the Right Tone of
Voice
 Tips for Good Telephone
Etiquette
 Forbidden Phrases to Avoid
 Body Language over the
Telephone
 Tele-conferencing skills

12. How to Improve Agent’s
Performance?
Invest with the right
 Automatic Call Distribution
System
 IVR-based call routing
 Call monitoring
 HD Video Collaboration
with Screen Sharing
 Multiple Auto-Attendants
 Real-time Queue Stats
 CRM Integration service
 Web-based Operator Panel

13. Have Question? Ask Us
Facebook: https://www.facebook.com/fonebell
Twitter: https://twitter.com/fonebell
Google Plus: https://plus.google.com/+FonebellIn-affordable-business-
communication/posts
Website: http://www.fonebell.in
Email ID:sales@fonebell.in
Toll Free Number:1 800 3000 1127

14. Thank You!