Sue Caller of Sim Trava (multiple Costa Coffee franchise) and Nik Plevan of e-Talent present: ‘Ensuring Consistent Recruitment Results through on-line Psychometric Screening’ looks at how the use of e-Talent’s on-line recruitment screening has improved Sim Trava’s recruitment process and results

1. Ensuring Consistent Recruitment
Results
Through on-line
Psychometric Screening

3. • Constant, on-going recruitment (due to both staff-
turnover and growth)
• Inconsistent results
• Employed people with a poor attitude
• High staff-turnover & Sickness levels

5. “We hire for ,
but fire for ”

6. POOR
PREDICTOR
GOOD
PREDICTOR
Source: Robertson & Smith (2001)

7. AVOIDED
FAIL FAIL FAIL
PASS
PASS
REVIEW
JOB APPLICANTS APPLY ON-LINE
FAIL
FAIL
INTERVIEW OR
ASSESSMENT DAY
Qualifica=on
Screening
Personality
Screening
Behaviour
Screening
AVOIDED
PASS

12. • Reduced time to recruit staff
• 30% Reduction in staff-turnover & sickness levels
• Better colleague attitude
• More strategic recruitment process
• Use the system to develop their Management Team