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In 2018, the University of Oregon (UO) Libraries embarked on a refresh of its collaborative digital scholarship infrastructure in preparation for taking on projects in association with the UO GLAM (galleries, libraries, archives, and museums) Alliance's Mellon Fellowship Grants and the Digital Scholarship Center's Faculty Grants. This required transforming the existing organizational framework with a service level agreement for new partnerships and instituting a virtual teams model to facilitate inter-departmental work. The service level agreement was intended to help manage operational labor and create a sustainable model for project-based work with minimal technical debt. This presentation will discuss how the agreement has impacted the work of research content creation, preservation, and technical infrastructure management. We will also explore the causes and effects of the agreement's implementation in the virtual teams model, using the framework of the Mellon Fellowship Grants and Digital Scholarship Center Faculty Grants.