Vehicle Tracking & Proof Of Delivery (POD) Solution By Detrack

Detrack Systems
Delivery Tracking. Live.
Detrack Systems Pte. Ltd. at https://www.detrack.com 2018

What Is Detrack?
• Cloud-based mobile (iOS / Android) vehicle
tracking and proof of delivery (POD) solution
• Global solution actively used in more than 40
countries with app translated into 21 languages
• Live delivery tracking
• Real-time delivery / collection notifications
• Manage your last mile deliveries
• Full visibility for you and your customers

589,738,614
51,018,216
13,500,695
Since Production in
April 2014
Data captured on 28th January 2018

Driver submits
POD on Detrack
Delivery
completed
Dashboard updated
live with delivery
status and POD
Notify all relevant
staff of delivery
updates
Customer receives
delivery completion
email
Recipient can track
delivery status live
from your website /
email / SMS
Sync with
drivers’
smartphones
REAL-TIME
Import deliveries via
direct entry/Excel/
CSV/API into Detrack
Customer Login to
view delivery
updates & PODs

LIVE VEHICLE
TRACKING

VEHICLE TRACKING
• Track fleet’s current location, speed, distance in one
summary view
• Know drivers’ device connectivity, GPS availability and
battery level

VEHICLE TRACKING
• Live map monitoring updated to the minute
• Download route logs of drivers

CUSTOMER TAP TO TRACK
• The customer can Tap To Track where they can track their
deliveries in real-time on a map just like they would track an
Uber with the ETA counter
• Happens with just clicking on a link on a mobile optimized
web app.

E-POD CAPABILITIES

CAPTURING PROOF OF DELIVERIES
• Capture signature, name of recipient
• Capture multiple photos
• Scan QR / Barcodes

CAPTURING PROOF OF DELIVERIES
• Capture more than 15 other optional fields
• Capture milestones such as arrived at / heading to
• Auto captures geotag & timestamp at point of submission

SUPPORTS DELIVERY ITEMS
• Driver view & manage items for each job
• Capture serial number for each item and / photo per item
• Capture Item/s rejection reason (partial delivery)

Enforce Mandatory POD Steps
• Select from optional settings to enforce drivers’ steps to be
taken at POD
• Some options include mandatory signature, receiver’s
name, note to be taken when photo proof is captured, enter
payment collected

CUSTOMIZE REASONS
• Input own list of non-delivery reasons & item rejection
reasons
• Driver easy select from dropdown menu

CASH ON DELIVERY (COD) SUPPORT
• Shows COD amount to be collected
• Icon & sound reminder to driver
• Enforce driver to enter amount collected; auto-verifies
amount & sends prompt when wrong amount is entered

MASS POD
• Simply sign once to submit POD for all deliveries sent to
same recipient / company

MORE PROOF CAPTURE FEATURES
• Co-brand driver app with your logo
• Re-attempt failed jobs & keep PODs for all attempts
made
• Capture notes and comments added by driver
• Change original item quantity on site to reflect actual
quantity delivered or collected
• Driver scan to verify delivery items for each job
• Link to a URL or a remote document as an attachment
for every job

DRIVER SUPPORT
CAPABILITIES

EASY TO USE
• Driver friendly app design
• Translated into 21 local languages
• Tap to navigate to delivery addresses using Google Maps,
Apple Maps, Waze & Sygic (Truck)
• Easy tap to call / text recipient

WORKS IN OFFLINE MODE
• Cached job list for drivers to conduct POD in areas with poor
or no 3G / 4G / mobile connection
• Accurately captures time and location of actual POD
completion
• POD uploaded when app detects connection or driver
intiatiates updates

MORE FEATURES SUPPORTING
DRIVERS
• Driver receives real-time push notifications when there
are changes made to the job list
• Automated notification sent to customers when driver is
heeding to that next address
• Quick review option to view the updated changes
• Smart sort jobs nearest to driver’s current location
• Driver to driver jobs transfer (auto-recorded on
dashboard) without admin intervention
• Urgent / priority jobs sticky reminder on top of list

ADMIN FEATURES

REAL-TIME NOTIFICATIONS
• Get real-time updates on your deliveries via dashboard
• Push updates real-time to your systems via API
• Get real-time email updates on your delivery – for you
and your customers

CENTRAL ADMIN CONTROL FOR
MULTIPLE SITES
• Segregate different branch locations / warehouse /
customers into groups that can be managed by the key
admin account
• Each group can customize their own fields, naming of
headers and logo
• Can use group-based API keys to assign / collect job
information to different groups automatically

ELECTRONIC POD
• Receive real-time POD (in PDF) with signature, photos,
timestamp, geotag the moment a job is completed
• Brand & Customise POD (in PDF)
• All PODs kept on system for 7 years

EASY IMPORT OF DELIVERIES
• One button Import CSV / Excel delivery manifest file
• Detrack matches your custom headers; caters to more than
40 fields
• Our open platform allows integration of your WMS / ERP via
our API

Intuitive Dashboard
• Calendar view; Delivery view with progress summary
• Customize fields to show on dashboard
• Search & filter for specific jobs

MOBILE JOB DISPATCH
• Easy real-time dispatch jobs to drivers’ via the cloud
• Transfer all or selected jobs between drivers
• Open selected jobs for drivers to “grab” (marketplace
feature)

SUB-USERS
• Add unlimited and free sub-users for your customers,
managers, CSOs & dispatchers
• User groups allow data segregation for users of specific
groups to view jobs from their group

MORE ADMIN FEATURES
• Export your selected fields to CSV / Excel / PDF file
formats for any date range for reporting
• Fully customize email / text notifications to suit your
corporate image & branding
• Add regular customers into address book for auto-
populating
• Automatically reschedule uncompleted jobs to the next
day for delivery
• Sort drivers’ jobs sequence with easy drag and drop
with changes reflected on drivers’ app in real-time

AUTOMATING
CUSTOMER SUPPORT

AUTOMATED LAST MILE UPDATES
• More than 7 delivery milestones available to auto-send
delivery updates
• Send en-route text / email notification with ETA
• Customers receive real-time email update with POD (in PDF)

CUSTOMER TRACK AND TRACE
• Let your customers track their deliveries from your website
or via a tracking link sent through email / SMS
• The customer can also do a Tap To Track where they can
see the driver coming to them with the ETA countdown

CUSTOMER LOGIN
• Create customer login for contract customers to monitor
delivery progress or search for deliveries
• Option to allow customers to upload delivery manifests
(CSV / Excel) with their own headers
• Allows customers to download POD (in PDF)

CUSTOMER FEEDBACK
• Option for customers to leave rating and feedback for
delivery experience
• Customizable with your logo
• Option to send an email to your Customer
Support when a feedback is received
• Consolidate and export customer
feedback into an Excel file

A Peek At The Detrack Driver App

Meet Some Of
Our Happy Users

Vehicle Tracking & Proof Of Delivery (POD) Solution By Detrack

Vehicle Tracking & Proof Of Delivery (POD) Solution By Detrack

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