Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
General information and user manual about the website issue
1. General Information and User Manual about the Website Issue/Feedback Tool <br />Overview:<br />Website Issue Tracker is an issue tracking application. It collects user complaints from user feedback form. This feedback form can be imported to any website and when users report issues/suggestions maintenance team of the website get auto generated mails so that they will be able to work with their trouble shooting team to resolve the issue and finally report solution to the users.<br />Work Flow:<br />Once an issue has been submitted we will get all user details in unassigned issues and also two-way emails are generated, one to the Website Maintenance team informing of the issue and the other to the user about acknowledgement of his/her issue. Now you can assign the issue according to its category to the respective team member and he/she can then close the ticket once solved. At that instant user is informed that his issue has been resolved.<br />User Manual:<br />Here you can start by putting issues/feedback on the blog for example<br />Thereafter the issue is collected in unassigned issues in Zoho Application .<br />Now to access the backend application first <br />The User request is visible and it is in UnAssigned Issue i.e. it has not been assigned to any programmer or developer.<br />From here you can assign it to Trouble shooters and then the task is assigned to the dedicated team member for the particular Module.<br />When trouble-shooter has solved the issue he will close the task from Assigned Issue and the user will receive a confirmation of the resolved issue.<br />
