Course Textbook Anderson, L., & Bolt, S. (2011). Professionalism: Skills for workplace success (2nd ed.). Upper Saddle River, NJ: Prentice Hall. Part A Question 1 Who should decide your personal goals for you? Parents You Friends Co-workers Question 2 A strong belief or attitude is typically directly related to: values and personality. mentors and values. personalities and values. work performances and mentors. Question 3 The locus of control theory identifies who you think controls your future. An individual with an internal locus of control believes which of the following? He or she controls his or her own future. He or she believes that others control his or her future. A person's future is controlled after the age of 20. A person's future is never controlled. Question 4 Long-term goals are typically set for: one to two years. three to five years. five to ten years. ten to twenty years. Question 5 When creating a life plan, what aspects of your life should you consider? Food, personal, and career Education, career, and food Career, education, and food Personal, career, and education Question 6 Tactile refers to which of the following learning styles? Visual Intrinsic Auditory Kinesthetic Question 7 A person's belief of how he or she is viewed by others is referred to as: high self-esteem. short-term goals. self-image. attitude. Question 8 An auditory learner needing assistance with directions to a particular location would want a person to provide instruction by: showing him or her some visible map. telling him or her how to follow the simplest directions. allowing him or her to write down the directions. showing him or her some type of diagram. Question 9 Individuals with an external locus of control believe: they control their own future. someone else controls their future. they have a small amount of control regarding their future. the government controls their future. Question 10 The way you feel about yourself and your environment is reflected in how you treat others. This is known as which of the following terms? Self-image Projection Self-esteem Human relations Question 11 Self-esteem relates to the way an individual views one’s self. This belief can impact a person’s degree of confidence or a level of insecurity. If you were a supervisor in a prominent organization, how might you deal with an employee who displays a poor self-esteem? Explain. Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Question 12 Mirror words describe the foundation of how you view yourself and others. What three words do you feel BEST describe you in a work setting? Your response should be at least 200 words in length. You are required to use at le.

1. Course Textbook
Anderson, L., & Bolt, S. (2011). Professionalism: Skills for
workplace success (2nd ed.).
Upper Saddle River, NJ: Prentice Hall.
Part A
Question 1
Who should decide your personal goals for you?
Parents
You
Friends
Co-workers
Question 2
A strong belief or attitude is typically directly related to:
values and personality.
mentors and values.
personalities and values.

2. work performances and mentors.
Question 3
The locus of control theory identifies who you think controls
your future. An individual with an internal locus of control
believes which of the following?
He or she controls his or her own future.
He or she believes that others control his or her future.
A person's future is controlled after the age of 20.
A person's future is never controlled.
Question 4
Long-term goals are typically set for:
one to two years.
three to five years.
five to ten years.
ten to twenty years.
Question 5
When creating a life plan, what aspects of your life should you
consider?

3. Food, personal, and career
Education, career, and food
Career, education, and food
Personal, career, and education
Question 6
Tactile refers to which of the following learning styles?
Visual
Intrinsic
Auditory
Kinesthetic
Question 7
A person's belief of how he or she is viewed by others is
referred to as:
high self-esteem.
short-term goals.
self-image.

4. attitude.
Question 8
An auditory learner needing assistance with directions to a
particular location would want a person to provide instruction
by:
showing him or her some visible map.
telling him or her how to follow the simplest directions.
allowing him or her to write down the directions.
showing him or her some type of diagram.
Question 9
Individuals with an external locus of control believe:
they control their own future.
someone else controls their future.
they have a small amount of control regarding their future.
the government controls their future.
Question 10
The way you feel about yourself and your environment is
reflected in how you treat others. This is known as which of the

5. following terms?
Self-image
Projection
Self-esteem
Human relations
Question 11
Self-esteem relates to the way an individual views one’s self.
This belief can impact a person’s degree of confidence or a
level of insecurity. If you were a supervisor in a prominent
organization, how might you deal with an employee who
displays a poor self-esteem? Explain.
Your response should be at least 200 words in length. You are
required to use at least your textbook as source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 12
Mirror words describe the foundation of how you view yourself
and others. What three words do you feel BEST describe you in
a work setting?
Your response should be at least 200 words in length. You are
required to use at least your textbook as source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.

6. Part B
Question 1
__________ is a detailed financial plan that is used to allocate
money for a specific time period.
Income
Expense
Budget
Salary
Question 2
When attempting to free yourself from debt, you should:
apply for a credit card.
pay off the largest amount first.
apply for a loan.
prioritize your debt.
Question 3
Negative stress is commonly associated with:
depression.

7. good health.
excitement.
trust.
Question 4
When trying to reduce stress, is best to do which of the
following?
Get enough sleep
Eat comfort foods
Become emotional
Sign up for a big project
Question 5
A good example of a fixed expense would be:
a new purse.
furniture bought on sale.
a mortgage.

8. groceries.
Question 6
The ability to use time wisely is a skill one must develop. What
steps might a person take to better organize and control one’s
time more efficiently?
Your response should be at least 200 words in length. You are
required to use at least your textbook as source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 7
You have just become the supervisor of a new department. What
can you do to make the department and its employees more
organized? Discuss appointment tools, organization skills, and
management strategies.
Your response should be at least 200 words in length. You are
required to use at least your textbook as source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 8
Debt is the term associated with money you owe another party.
What is the difference between an expense and a debt? (Give
several examples).
Your response should be at least 200 words in length. You are
required to use at least your textbook as source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 9
It is important to identify key triggers for stress in your life.
What are some critical steps you can take to alleviate
unwarranted stress in your daily routine, or proactively conquer

9. reoccurring stressors?
Your response should be at least 200 words in length. You are
required to use at least your textbook as source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Course Textbook
Daft, R. L. (2011). The leadership experience (5th ed.). Mason,
OH: South-Western.
Part A
Question 1
Which of the following are included in new paradigm of the
new reality for leadership?
Collaboration, diversity, and change and crisis management
Stability, empowerment, and hero
Uniformity, competition, and higher ethical purpose
Humble, diversity, and stability
Question 2
Which of the following statements BEST describes self-directed
teams?
Self-directed teams have structured jobs and work processes.

10. Self-directed teams break down boundaries between
departments.
Self-directed teams use strict top-down control.
Self-directed teams do not share power.
Question 3
Which of the following are characteristics that help a leader be
successful?
Acting with an insensitive abrasive, intimidating style
Being overly ambitious, self-centered, thinking of next job,
playing politics
Over managing, being unable to delegate or build a team
Genuinely interested in other people and find ways to bring out
the best in them
Question 4
Leadership experts agree that effective leaders:
have the courage to act on their beliefs.
lack self-awareness.

11. are not sure what they stand for.
are overall indecisive individuals.
Question 5
Which of the following BEST represents leadership
involvement?
Maintaining public relations, influencing followers, and shared
purpose
Influencing followers, maintaining stability, and punishment
Creating change, influencing followers, and shared purpose
Shared purpose, encouraging social activities, and employee
training
Question 6
The financial crisis on Wall Street can be partially attributed to:
empowerment.
loan originators.
self-directed teams.
leadership vision.
Question 7

12. The belief that leaders are born with certain natural abilities of
power and influence is characteristic of:
Great Man theories.
Trait theories.
Era 1 leadership theories.
Transformational leadership theories.
Question 8
A learning leader emphasizes:
relationships.
stability.
competition within the organization.
rational management.
Question 9
Leadership relies on subtle personal qualities that are hard to
see and include:
pessimism.

13. integrity.
fear.
pride.
Question 10
Why is leadership considered an art?
Leadership takes practice and experience, as well as personal
exploration and development.
Leadership skills and qualities can be built through reading
good books and interacting with successful leaders.
Leadership skills are derived from setting personal and
organizational goals.
Leaders with charisma characteristic can lead and motivate
followers to collaboratively work successfully.
Question 11
Why do some managers reach a plateau, get fired, or become
forced to take early retirement?
Your response should be at least 200 words in length. You are
required to use at least your textbook as a source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 12
Leadership is both an art and a science. Explain in detail.

14. Your response should be at least 200 words in length. You are
required to use at least your textbook as a source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Part B
Question 1
Recent studies have examined how substitutes (the situation)
can be designed:
to have less impact than leader behaviors on outcomes.
to have the same impact as leader behaviors on outcomes.
to have more impact than leader behaviors on outcomes.
to have no impact on outcomes.
Question 2
The Reserve Officers' Training Corps (ROTC) involves the
concepts of motivation, responsibility, and the creation of a
team in which decision making is expected of everyone. This is
an example of:
participative leadership.
achievement-oriented leadership.

15. the delegating style.
neutralizers.
Question 3
The Leadership Continuum by Tannenbaum and Schmidt
suggests that leaders should be boss-centered or subordinate-
centered depending on:
organizational circumstances.
the skill level of the employees.
the self-confidence, creativity, and energy of the leader.
both organizational circumstances and the skill level of the
employees.
Question 4
Which of the following is a key element of leadership that
refers to the extent to which the leader has formal authority
over followers?
Task structure
Position power
Leader-member relations

16. Contingency situations
Question 5
Path clarification means that the leader works with
subordinates:
to learn the behaviors that lead to task accomplishment.
to help them identify behaviors for task accomplishment.
to increase relationship skills to be better team members.
both to learn the behaviors that lead to task accomplishment and
to help them identify behaviors for task accomplishment.
Question 6
Which of the following BEST describes contingency
approaches?
Contingency approaches are leadership styles that seek to
delineate the characteristics of situations.
Contingency approaches are leadership styles appropriate for
one situation which may not work in another.
Contingency approaches are leadership traits or behaviors that
can improve performance in all situations.
Contingency approaches are both leadership styles that seek to

17. delineate the characteristics of situations and leadership styles
appropriate for one situation which may not work in another.
Question 7
Which of the following is a work-related characteristic of
leaders?
Energy
Knowledge
Desire to lead
Drive and desire to excel
Question 8
Craft workers and professionals want more freedom and
autonomy and work best:
under a participative leadership style.
under a directive leadership style.
under a selling leadership style.
under a task-oriented style.
Question 9
The operational role is:

18. a horizontal role.
closest to a vertically oriented management role.
a leadership role that provides guidance and support.
a natural behavioral style.
Question 10
Individualized leadership is based on:
a leader's unique relationship with each subordinate.
a series of dyads or two-person interactions.
the leadership grid.
both a leader's unique relationship with each subordinate and a
series of dyads or two-person interactions.
Question 11
Chapter 2 Case Study: “Consolidated Products” (p. 59 of the
textbook) Read the case study and answer the following three
questions.
1. Compare the leadership traits and behaviors of Ben Samuels
and Phil Jones.
2. Which leader do you think is more effective? Why? Which
leader would you prefer to work for?

19. 3. If you were Phil Jones' boss, what would you do now?
Your response should be at least 200 words in length. You are
required to use at least your textbook as a source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 12
Chapter 3 Case Study: “Finance Department (p. 94 of the
textbook) Read the case study and answer the following three
questions.
1. Why had Osborne’s department been so successful even
though he has provided little leadership over the past two years?
2. How would you describe Osborne’s current leadership style?
Based on the path–goal theory, which style do you think he
might most effectively use to turn things around with Larry
Gibson?
3. If you were in Osborne’s position, describe how you would
evaluate the situation and handle the problem.
Your response should be at least 200 words in length. You are
required to use at least your textbook as a source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have
accompanying citations.
Question 13
Do you think leadership style is fixed and unchangeable or
flexible and adaptable? Are people born leaders? Explain why,
or why not.
Your response should be at least 200 words in length. You are
required to use at least your textbook as a source material for
your response. All sources used, including the textbook, must
be referenced; paraphrased and quoted material must have

20. accompanying citations.
Unit II Case Study
Using the CSU Online library (Academic Search Complete
database), locate and read the case study, “Change Management
in Adult Educational Organizations: A Slovenian Case Study,”
by Romana Martinčič. Then complete a review of the case study
that includes the following information:
lead change
important in managing change
Your review should be a minimum of 500 words in length, not
counting cover and reference pages. Use APA style when
writing your review and cite any direct quotes or paraphrases
from the article.