Excellon Service Management solution supports the lifecycle management of both dealers and distributors, a key requirement to keeping customers satisfied and loyal. It also supports the customer relationship management.
1. Excellon Service Management Solutions Service Management is integrated into supply chain management as the intersection between the actual sales and the customer. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain. Among typical manufacturers, post-sale services (maintenance, repair and parts) account for less than 20 percent of revenue. But among the most innovative companies in service, those same activities often generate more than 50 percent of the profits. Business Service Management Software A typical Business Service Management (BSM) software portfolio provides end-to-end visibility into the health of business services, powered by intelligence and analytics. A Business Service Management software manages business service health in dynamic, heterogeneous environments; provides service Intelligence to address known and unknown issues; analyzes, anticipates, and remediates service health issues; and addresses performance and availability across applications, systems, networks, and storage, over cloud, virtual, and traditional IT environments. BSM software provide information about the health of IT services by automating the correlation and analysis of consolidated data, including machine data, logs, events, topology, and performance information.
Excellon Service Management Solutions Excellon Service Management solution has been conceptualized to support the after-sales network of both dealers and distributors, a key requirement to keeping customers satisfied and loyal. It allows you to simplify and manage each phase of your service-centric organization, such as streamlining warranty and reconciliation, managing job or service calls with integrated service reminders and SMS or email alerts, managing inventory, repairs and other advanced features - to ensure efficiency, profitability and high quality customer service. It offers:
Effective Service Level Management Monitoring, managing, correlating, visualizing and controlling critical service support and service delivery processes to ensure that businesses meet their service level agreements and defined targets. Strong Service Quality Effective, high quality management processes for service delivery and support to help businesses achieve their goals for growth and competitiveness.
2. Better Customer Management A number of KPIs that help track and improve customer experience with hassle-free service management processes. Improved Employee Productivity Easy access to required information through a knowledge management system, allowing staff to serve customers better; in addition it enables building a knowledge base that can provide higher skills to the technicians to work efficiently. Streamlined Operations Automated repair and service operations to increase business agility, enhance customer experience, and improve operations, while minimizing costs, risk and complexity. Warranty And Claim Management Integration of claim generation and reconciliation features for various contracts like warranty, extended warranty, insurance and free service, improving service revenue and profits. Integrated User Experience Management of sales and service teams, inventory tracking, on-site repair, billing and other processes required for service business, thereby increasing efficiencies. For More Details Follow Us @ http://www.excellonsoft.com/index.php/service-management-system
