How to configure feedback button on your eshopbox site

684 views

Published on

This presentation will guide eshopbox site owners in how to configure feedback button on your eshopbox site

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
684
On SlideShare
0
From Embeds
0
Number of Embeds
15
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

How to configure feedback button on your eshopbox site

  1. 1. Category: Store PromotionEshopbox Wiki for Store Owners
  2. 2. Welcome to Eshopbox Wiki What will you learn here ▪ What is a feedback ▪ Introduction to Get Satisfaction feedback service ▪ How to configure a feedback button on your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  3. 3. 1 What is a feedbackA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  4. 4. What is a feedback ▪ A feedback is an information provided by a customer which reflects his experience or reactions about a product, process etc. at your site ▪ Feedback allows you to understand what is wrong, what needs to be changed and what is good at your site ▪ Feedback can be used to improve your site servicesA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  5. 5. 2 Introduction to Get Satisfaction feedback serviceA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  6. 6. Introduction to Get Satisfaction feedback service ▪ Eshopbox empowers your site with Get Satisfaction, a top-class customer service app/community. It allows customers to offer feedback, make suggestions, get their questions answered & get help about a product or service available on your site ▪ Why Get Satisfaction ▪ Get Satisfaction is a simple way to build online communities that enable productive conversations between you and your customers ▪ More than 50,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase traffic and improve customer loyaltyA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  7. 7. 3 How to configure a feedback button on your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  8. 8. How to configure a feedback button on your site Step 1: ▪ Go to getsatisfaction.com to configure a feedback button getsatisfaction.com home pageA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  9. 9. How to configure a feedback button on your site Step 2: ▪ You will get different plans under ‘Pricing & sign up’ tab but they are not free plans and require monthly fees ▪ We recommend you to choose ‘Set up a free community plan’ from footer ▪ This plan offers all the required features, for free In footer under plans tab ▪ Click on it and you will be directed to sign-up pageA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  10. 10. How to configure a feedback button on your site Step 3: ▪ Fill in your details to create an Your account with Get Satisfaction details ▪ Click on ‘Sign up’ Sign up to continueA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  11. 11. How to configure a feedback button on your site Step 4: ▪ Add your company details in the form e.g. Company name ‘easyystore’ ▪ Submit the information by clicking Your web address on ‘Add this organization’ button ▪ Remember your web address on get satisfaction. It’ll take you to the dashboard where you will manage feedbacks from your customers Submit your organization infoA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  12. 12. How to configure a feedback button on your site Step 5: ▪ Congrats! Now you have successfully created an account with get satisfaction ▪ To add feedback button, click on ‘Install our widgets’ link Feedback button optionsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  13. 13. How to configure a feedback button on your site Step 6: ▪ Select the first widget like the screenshot below ▪ Click on ‘Get the code for this widget’ to customize the code Grab an HTML codeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  14. 14. How to configure a feedback button on your site Step 7: ▪ You can customize your feedback button as per the design of your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  15. 15. How to configure a feedback button on your site Step 7.1: ▪ Tab color: It shows that what color of feedback button you want on your site. By default your feedback button will appear in black colorA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  16. 16. How to configure a feedback button on your site Step 7.2: Idea is selected. Customer can also choose Questions , Problem or Praise ▪ Default type: It shows the preset first option to give the feedback, when any visitor clicks on your feedback button ▪ E.g. If you select ‘Idea’, then the visitor will be prompted as ‘share an idea’ ▪ However, the visitor will get 4 options to provide feedbackA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  17. 17. How to configure a feedback button on your site Step 7.3: ▪ Placement: It shows the position of the feedback button on your site ▪ E.g. If you select left, then your feedback button will be Feedback button with left placement placed at the left most corner of your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  18. 18. How to configure a feedback button on your site Step 8: ▪ After customization make sure to click on ‘Update your code’ button Update code to ▪ Now copy the code carefully by save changes selecting the code and pressing Ctrl + C Copy the complete codeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  19. 19. How to configure a feedback button on your site Step 9: ▪ Log in to your Eshopbox control panel with your login id and password ▪ Click on ‘Get Satisfaction feedback’ under Promote tab Promote tabA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  20. 20. How to configure a feedback button on your site Step 10: ▪ Paste (Ctrl + V) your get satisfaction code in the text box provided ▪ Then click on ‘Save’ button to submit your code to Eshopbox Paste Code Submit code to Eshopbox ▪ Congrats! That’s all you have to do to configure feedback option at your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  21. 21. Good to know ▪ Appearance & functionality of your feedback button depends on the HTML code that you provide us. So copy & paste the code with care ▪ Your feedback button get integrated in your site within 72 hours ▪ You can manage the feedbacks provided by your customers at the web address you had given while submitting your company details e.g. http://getsatisfaction.com/easyystoreA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  22. 22. For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries. Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved. Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems. Blog : A rich source of Tips, Articles and Announcements that keep you updated about the latest happening and techniques to enhance your art of selling online. Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

×