1. SERVICLIENTS INFORMATICA S.L.
SERVICE CATALOG
www.serviclients.com
serviclients@serviclients.com
Avd. Princep d’Asturies, 66 5º 1ª (Barcelona)
Telf: 93 285 44 37
C. San Bernardo, 20 1ª Planta (Madrid)
Telf: 91 701 36 95
SERVICLIENTS INFORMÀTICA
2009
2. Presentation
At Serviclients Informàtica, we are specialists in IT systems. Our team of experts does a case-by-case analysis of the state of the Information Technologies in
each Company, which allows us to offer personalized solutions.
Our differential value is our method. From the first functional analysis of the business, to the specific optimization of each area; from the connection of data
to the logic management of this data… Our procedures are guaranteed by the highest quality standards. We offer services that are both methodic and flexi-
ble: it’s this methodology that ensures the success of the business solutions we implement.
Our clients choose us because they have determined our commitment with achieving the highest efficiency of their systems—if it’s urgent and important for
the client, it is for us too—, because of our rapid response capability, and because of the high quality standards we require on the services we offer.
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
3. Services we offer:
Helpdesk Communication Systems
User support: on-site and remote maintenance, solution of Mail (Exchange, Lotus Domino), Blackberry, Windows Mo-
incidences bile, Intranet (Lotus Notes, Sharepoint)
IBM iSeries Internet
System administration and control, support on languages Web design, CMS portals, positioning in search engines.
and programming tools (CL, RPG, COBOL, SQL, JD Edwards,
etc.), performance adjustment and security audit
Business consultancy related to IT
Identification of the opportunities to improve performance
in a company: implantation of project management models,
DB management systems interdepartmental management models, contingency and
Modelling and design, SQL Server administration, IBM DB2 continuity plans, externalization of the IT department.
and Oracle, development of bespoke applications, migra-
tion of versions.
New technologies
Virtualization: VMWare, Hyper-V, Xen Server
Security and monitoring
State audits, Hacker measure and counter-measure audits,
monitoring, implantation of internal and perimetral secu-
rity measures, security copies, traffic analysis and intruder
detection.
Business Intelligence
Plan, implement, improve, support and train Business Intel-
ligence solutions.
System Design and Dimensioning Methodology designed to ensure successful Business Intelli-
Server migration, physical and logical network design, CPD gence projects.
design, consolidation of servers and systems.
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
4. Helpdesk
Serviclients covers all those areas related to user support service. One of the most important assets of any business is the employees that make it up, and it is
therefore essential to guarantee the functional qualities of their jobs. Our team of professionals does not simply solve problems; our methodology, based on
ITIL means that we optimize both the solutions and the response time .
Some of the services included in this activity are :
“In situ” and remote maintenance
Bespoke services: Flexible hours
Incident solutions on a hardware and software level
Creation and parameterization of Models
Migration of user teams
Training in standard programmes: Microsoft Office 2007, Windows Vista
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
5. IBM iSeries Environments
Our experience has shown us that the iSeries Systems are robust and stable, so we have a team of profes-
sionals available who are specialized in these environments:
Specialists in maintenance of IBM iSeries environments
Maintenance of users, groups and permissions
Administration and control of printing queues, message queues, subsystems, performance, disc usage, etc.
Software maintenance iSeries (licensed programmes, PTF’s, etc.)
Support with languages and programming tools: CL, RPG, COBOL, PDM, RLU, SDA, SEU, Query’s, SQL, JD
edwards, etc.
Adjustment, performance and security auditing in the iSeries environment
Data Base management systems
In every organization, one of the critical elements for carrying out business is the storage of information. Almost all applications, whatever their function may
be, are based on a Database. From Serviclients, we offer the services of our experts specialized in the
main Database Management Systems:
Modelization and design of Databases
Administration of SQL Server, IBM DB2 and Oracle
Development of bespoke applications
Migration of versions
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
6. Security and monitoring
Risk prevention in systems, as well as knowing the state of these systems at all times, is of utmost importance for the correct functioning of a computer sys-
tem. We consider it to be fundamental to have appropriate security policies and for this reasons we offer the following services:
Hacker measure and counter-measure audits
State audits
Monitoring and alerts of critical services
Data Protection Act Implantation
Implantation of perimetral security measures
Implantation of internal security measures
Analysis of traffic and intruder detection
Implantation and/or verification of security copies
Advice and implantation of improvements to the system, performance and current configuration
System Design and Dimensioning
The good performance of a computer system starts with the elements which make it up and therefore, we consider it to be of utmost importance to deter-
mine the appropriate hardware and operating system for all needs. Some of the services related to this activity that we offer are:
Server Migrations, both on a physical level and of operating systems
Design of physical and logical networks
CPD Design
Consolidation of Severs and Systems
Training of IT heads in new technologies: VMWare, XenServer, Citrix, Exchange
Design and implantation of corporative wireless networks with security
Design and implantation of logical security
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
7. Internet
This media intercommunicates businesses, supply and demand, media, knowledge databases, etc. Because it is important
that the image we present to the world is the correct one, and that we take advantage of the potential of this media to the
maximum, we offer the following services:
Professional WEB Design
CMS Portals
Positioning in search engines (SEO)
Corporative Image Design
Communication Systems
At Serviclients we wish to implant global communication systems. Our aim is to join all the channels (Fax, landlines, mobile phones, e-mail, instant messaging)
in one efficient, flexible and stable system.
The main systems and services we offer are:
E-mail systems: Microsoft Exchange and Lotus Domino
BlackBerry systems
Windows Mobile systems
Development and implantation of Intranets (Lotus Notes, Microsoft SharePoint)
Unified Communication systems with telephone switchboards, VoIP
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
8. Business consultancy related to IT
Technology advances at a fast rate and chances of taking advantage of this to improve the performance of the business are increasing constantly. Our team of
professionals works with the key figures of the company to identify together any new opportunities (savings, increase and/or improvement in production,
new lines, etc). Some of the projects we develop are:
Implantation of project management models
Implantation of interdepartmental management models
Externalization of the IT department
Base in ISO and ITIL Methodologies
Creation of Contingency and Continuity Plans
Application of new technologies as a differentiating value of the business.
New Technologies
One of the functions of our technical team is to carry out the tests and validations on new technologies.
Nowadays all the manufacturers try to offer new products which are better than those of their competitors.
Serviclients, maintaining their commitment to their clients, and in a totally independent way, test, evaluate
and assess the new technologies to check that they actually are of benefit to the company.
At Serviclients we believe in and use Virtualization technologies. We do not work with one manufacturer in
particular; our aim is to adapt the solution to the customer, not the customer to the solution. Some of the
services we provide in this area are:
Virtualization: VMWare, Hyper-V, Xen Server
Virtualization of user equipment
Optimization of Virtual Systems
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
9. Business Intelligence
Good decisions are the building blocks of great business performance. Understand and improve your business based on : How are we doing?, Why?, What
should we be doing? Serviclients provides Business Intelligence solutions for performance management through software, services, best-practices, and part-
ners.
Tools and techniques
Turn corporate business information into actionable intelligence with multidimensional analysis tech niques
including online analytical processing (OLAP) and dimensionally aware relational schemas.
Communicate and understand your company’s performance in a common context for decision-making across
every department and at every level with Reporting and ad-hoc querying tools.
Picture your performance with dashboards for at-a-glance summaries of critical information.
Monitor, measure and manage performance at a tactical or strategic level with scorecards.
Projects Methodology
In our successful proven methodology your business requirements are in the center of the Business
Intelligence project.
Each phase of the Business Intelligence project is driven by your business requirements.
Your business requirements align the final solution with your expectations.
www.serviclients.com / serviclients@serviclients.com
BCN: 93 285 44 37 / MAD: 91 701 36 95
