A Good Customer Relations presentation - Essential for the Success of Business - seven conditions - from Attitude and right Procedures to a systematic approach

1. Good
Customer
Relations
Essential
for the success
of a business!
www.hotelconsult.org emiliovargas@hotelconsult.org 1

2. • Good Customer Service
• Product margins meet the company’s objectives
• Product margins give the customer value for money
• Relevant product development
• Innovation to meet customer’s future needs
• Regular Sales calls
• Entertainment proportional to sales potential
2
Good Customer Relations
are achieved with...
www.hotelconsult.org emiliovargas@hotelconsult.org

3. Good Customer Service
3www.hotelconsult.org emiliovargas@hotelconsult.org

4. Product margins meet
the company’s
objectives
www.hotelconsult.org emiliovargas@hotelconsult.org 4

5. Product margins give
the customer value
for money
www.hotelconsult.org emiliovargas@hotelconsult.org 5

6. Relevant Product
Development
www.hotelconsult.org emiliovargas@hotelconsult.org 6

7. Innovation
to meet customer’s future needs
www.hotelconsult.org emiliovargas@hotelconsult.org 7

8. Regular Sales Calls
www.hotelconsult.org emiliovargas@hotelconsult.org 8

9. Entertainment
proportional to sales potential
www.hotelconsult.org emiliovargas@hotelconsult.org 9

10. Quality :
Are you interested in improving the Quality
of your “Small and Independent” Hotel, B&B or restaurant?
Call now or e-mail for a free presentation!
www.hotelconsult.org emiliovargas@hotelconsult.org
10
We will schedule your TIPlan
according to your budget and available time!
"you can't improve what you don't measure“
W. Edwards Deming
“you can't manage what you don't measure“
annonymous
is a commitment for everybody in your
organization, at ALL levels, all the time!

11. Big Solutions for the “Small and Independent” Hospitality Entrepreneur!
Conceptualization Design Pre-opening FF&E Opening Remodel ing QA Audits – Service and Product
Executives Coaching for owners and managers Conferences Seminars Workshops Learning Circles Marketing Plans Food & Beverage
HotelConsult
Honduras: (504) 9957-8605 USA: (786)292-3141
emiliovargas@hotelconsult.org www.hotelconsult.org
Skype: emilio.vargas.hotelier Twitter: @hotelconsult
11

12. Thank you
for your Time!
HotelConsult
Big Solutions for the “Small and Independent”
Hospitality & Restaurant Entrepreneur.
We help you to:
Plan. Resolve. Implement. Measure. Win!
Contact:
Emilio VARGAS
12